Experience was comfortable and informative. Dr. Tatiana and clinician were professional and…read morehelpful.

Great experience all around. Wonderful clinician and wonderful office. I have used him 2 separate…read moretimes and both times went as good as dental work can. Great bedside manner, great with explanations and care with anesthetic so no pain involved

One of the most unprofessional dental practices I've ever encountered. I changed insurance…read moreproviders the first of the year and when I went to see the dentist, they recommended numerous procedures for me. Three of these procedures required prior approval, which I had informed them of at my first appointment. They assured me they would get the prior approvals for all three procedures and it was not a problem. I agreed to have the work done based on their assurance of obtaining the prior approvals that were needed. After each procedure, they showed me what my insurance would pay and what I was responsible for. I found out later that they showed me their full cost for the procedures and not the cost agreed to with my insurance company since they are in network, which makes those costs significantly lower. They then required that I pay the inflated out-of-pocket costs before the insurance payments were made to them. When the insurance claims came back three of the procedures were denied due to not obtaining prior approval. Meanwhile, they had over $2500 of my money which I should not have been required to pay due to their mistake. They have since been filing numerous appeals with my insurance company to no avail. The claims are repeatedly denied yet they continue to file appeals and refuse to refund any of my money. I filed a grievance with my insurance company, which apparently does not do a whole lot of good since even though they denied the claims, they still seem to be on the side of the dental office. They apparently have no authority to require the practice to refund any money. I advise you to avoid this dental office at all costs, since they seem to only care about getting as much money out of a person as they possibly can, then accept no responsibility for their costly mistakes. I have switched dental offices and will never give Winchester Dental Care the opportunity to rip me off again. Don't let them do the same to you!

I really appreciate everything that they have done for me. I…read morehave my smile back The entire office staff are very friendly and very professional

Dr Neumann is the very best. And anyone who says otherwise has never felt real dental and needed…read morehelp in a pinch. He has come my rescue at least 3-4 times over 10 years. My fault for not keeping up with cleanings. And repairs. I trust him with my own and my family's teeth.

The hygienist was awesome and took good care of me during cleaning on my first visit. However, they…read morecould not finish my cleaning so they reschedule me for a second day in which they rushed and were very rough. Then I find out they charged me additional charges on a cleaning that I get every 6 month. My insurance always covers my cleanings and they over charged for a cleaning. Also horrible, horrible front desk staff. Miss quoted insurance coverage and what insurance they accept. Do your own research because they will not help you.

I have been seeing Dr. Brown for over 25 years. I can't imagine there is a better dentist. He is…read morepatient, smart, and attentive. He has gone over and above for me and my family several times over our history together. If you are looking for an honest, smart talented dentist, Look no further than Dr. Brown!

Dr Brown is a very professional and practical dentist. I have been to many in the Winchester area…read moreand can say I don't feel like I'm getting hassled for services I don't need. He is a patient first doctor and clearly respects the ethics a dentist should have day in and day out. If you're tired of shopping around for a reliable dentist I would recommend you try here!

I would not recommend this dental office based on my experience. Their x-ray machine was not…read moreworking, so they used a manual device and took more than nine images before I finally declined further attempts. When I asked about a fluoride treatment, the staff member couldn't explain what it was. " I think its a sealant" The cleaning itself was very brief, about seven minutes total and they were unable to floss my teeth, advising me to "just floss at home." When I later requested my records to transfer to my previous dentist, there was confusion between locations. I was told they were sent but when I called two days later I was told that I was not a patient at that location and she listed male patients with my last name... Im female and she probably shouldn't tell me that info. I called the correct location and was advised I may get a call back on her personal number because the phones were acting up and she wanted to throw them against the wall. Overall, the visit felt disorganized and unprofessional, and I chose to return to my previous provider.

These guys are great. Very honest. I went to them after another dentists told me I had a ton of…read morecavities. Yeah well my bs meter was pegged. Valley dental gave me a second opinion and informed me I had Zero cavities. They'll be my go to dental care for life. Thanks

I will start by saying the medical team I interacted with was amazing. They billed the wrong…read moreinsurance (one given to them last year, before I was even a patient), and I paid much more out of pocket than I should have. This was an administrative issue, but how it was handled is where I became frustrated. On March 26th, they said they would bill the correct insurance. I checked my insurance portal to make sure the claim was registered for 3 weeks, and never saw it populate. I reached back out on April 16th to check on the status because I didn't see it on the insurance side at all. In an email correspondence on April 16th, I was told that they billed the correct insurance on March 26th, but that she would resubmit it to make sure. Coincidentally, I finally saw the claim registered on the portal and then received the EOB in the mail on April 29th. I emailed them on the 29th to let them know that I received my copy of the EOB and asked for the timeline and process of getting a refund for the overpayment. I did not hear back. I emailed again on May 5th to follow up -- again, no reply. I called on May 6th, and as told, everything was still pending. I let the lady know that I am showing that payment was issued. She said their insurance person would review and call me back the next day. I waited all day, the next day, and again ... no call back. I called them at 1pm to follow up because I knew they closed soon, and was told the insurance person went to run an errand and would be back within an hour. I waited by the phone for 2 hours until their closing time to receive the phone call, and you guessed it ... no phone call again. It wasn't until I reached out to my dental insurance company to help with my money being held with no response from Tolley. I finally was able to get assistance and speak with a manager. There was little to no accountability, and I was told repeatedly that they ignored my requests for calls/emails because they had no information to share. Communication was the root of this issue and continued to perpetuate it throughout the past month. They continued to stand by their reasoning of not answering my emails/calls. I am disappointed as I changed my insurance specifically to become a patient here, and while the medical team was phenomenal, the front desk team and leadership of the practice is lacking basic customer service skills.

I visited Tolley Dental after a crown that had been done at another office came off. I saw Dr…read more Ayush Mathur, who explained that the crown did not fit my tooth properly. He said he could re-cement it, but that I would more than likely need a new crown in the future, which he also recommended. At the time, I told him I needed to focus on getting a crown for a different molar and asked that this one be re-cemented. Unfortunately, by Tuesday the crown had come off again. When I returned to the office, the dental assistant who helped me was friendly and explained that there had been a miscommunication. She told me the doctor had used temporary cement because permanent cement could not be used due to the poor fit of the crown. This was never explained to me during my initial visit. Had I known that temporary cement was being used and that the crown would likely come off again, I would have saved the money I spent on the re-cement and put it toward the new crown that I ended up needing anyway. To make matters worse, when I had the new crown done, I was quoted a price that I paid in full before the procedure. Later, I was billed nearly $600 more because I was told my insurance had not covered everything. I understand insurance estimates can change, but I relied on the amount I was quoted and paid. Being charged hundreds of dollars more afterward was extremely frustrating and unexpected. The dental assistant was kind and helpful, but the communication regarding both my treatment and the financial costs was very disappointing. Patients deserve clear explanations about their treatment options and accurate information about what they may be expected to pay. Based on my experience, I would not recommend Tolley Dental.

I really like Dr. Grecko for my ortho appointments but the dentistry side seems to only want to…read moremake money. My fillings and dental work have not been anything amazing and I simply go here now due to my insurance. I will look elsewhere for cleanings if my dental insurance changes.

Received the best care from Dr. Leskiv and his assistant. They The front desk is very helpful and…read moreknowledgeable