I have been going here since the beginning of last year. There have been some bumps along the way…read moreespecially with office staff & managers not communicating. I have had different things done here, cleaning, fillings, Crown and root canal. During another cleaning October 23rd 2025, the gentleman cleaning my teeth knocked out one of the new fillings that was placed in my tooth. He made the comment," it must have not been in there very good to begin with." Which I can agree with him in some instances. So I thought they would get the filling put in right away, No. I had appointments in November for Crowns. I was told the filling would be done on one of those days. Both times I was told they didn't have enough time to do the filling after the crown was done. I was told my December 11th appointment they would do the filling, and once again they didn't want to do it and didn't have enough time for me. I was highly disappointed but there wasn't much I could do, since they needed to fix their mistake. I was told I had to schedule for it to get done. I wasn't able to get an appointment till end of January/February. The day of the filling we were in the middle of a Blizzard so it was risk your life to get there or reschedule, I literally got 24" of snow at my home. So I chose to reschedule the first available was April 2nd. When I get off work today I see I have a voicemail I didn't know I even had, of course the office is also closed know. The voicemail is that I have to reschedule the filling that was supposed to happen tomorrow. It's been six months since it was knocked out. Surely there was a time slot in there somewhere where they could have gotten me in way sooner to have the feeling redone that they knocked out ,a filling that they put into begin with. But apparently not. The filling should have been filled that day in October, when I was there and it got knocked out they should have got a dentist to fix it.I don't know why they choose to drag their feet on fixing a mistake that they made. I did not knock the filling out they did. And know a day before the appointment they leave a voicemail to reschedule. If I had to do over I would have driven further away and got better service at a dentist somewhere else where they care about their patients. By the time they get to fill the tooth, it will be ready to just get pulled. Total incompetance. At this point I would recommend no one to go to this office, absolutely no one.

Refresh Dental has the Worst reception, record keeping, dentist's manner and skills I ever…read moreexperienced in my life. They change appointments, billings, treatment expectations, everything all the time WITHOUT telling you, and never for your interests but THEM !!! I would give 0 star If I could. The whole root canal experience was a nightmare. Before I came for an annual check I wasn't feeling any pain. I have one tooth that when they were fixing it they said it may be too deep and need to do a root canal. I still felt the pain after they tried fixing it so I called back. They said they would send me some medication to try first but they never did, so I called again and again and again every 1-2 days. The receptionist kept saying she would ask the doctor and call me back, and they never did. Finally they sent the medicine to my pharmacy. Pain was still there after the whole treatment so I called again. At that point they can only schedule my root canal surgery like 2 months later after they started my suffering of pain. The day I first went into this clinic I was pain free. Now I suffered for months. They usually email you a reminder a week before your appointment. Before the root canal surgery, I did not receive any email so I called them two days before to confirm. Turns out they canceled my appointment without notifying me. The receptionist insisted that they "do not have me in for the appointment" instead of admitting they cancelled it, refusing to take any responsibility and just forcing me to accept it. So, I am off work that day for nothing. I insisted they need to give me a date before my trip, which I originally stressed multiple times already before. After I came back from the trip and they put the crown on, the crown was wayyy too big and I tried to tell the dentist immediately. Dr. Watters already left the room about 15 seconds after he finished the procedure. He didn't seem to care much. I had to wait another 15 minutes to talk to him and he told me the teeth would get used to it. I stressed again and he insisted. The next day or two, I already felt sharp pain from the tooth and I had to call back. He ground it a little for me, but still longer than other teeth. That crown was the first tooth that took the impact of biting. As I tried to tell him that, he walked away again without asking me if it felt okay. I had to wait another 15 minutes to even talk to him to grind a little more. I do not have to go to medical school to tell the crown's size is not right. The doctor never asks me if it feels right or not, just tell me to open and close and move left and right. I don't know what I was supposed to feel, and when I am supposed to feel normal or when I should be uncomfortable. When his finger is out of my mouth and I try to feel it and tell him, he is gone. After everything, they said it should be fine now and it was not. They said they can send me medicine if I called back. It turned out they sent ibuprofen alone, which I already told them on every visit I was already on ibuprofen. I asked my coworker where I could find a good dentist and I went. It was a completely different story and they said the root canal looks bad, I wasn't surprised because Dr. Watters are always in a rush. They were also surprised that Refresh Dental literally missed the teeth next to it that could be the cause of my pain instead, after multiple doctors looked at my X-Ray. All they want from me is after $500 for the root canal, they want another $2000 for implant. Because Dr. Watters doesn' care for patients at all therefore I asked for a different doctor to follow up, and I made sure with them there is NO additional charge on the phone. After the second opinion was provided, they said they charged me nothing by charging my insurance company about $100 for a new doctor visit. I said the other day that there wouldn't be any charge but they insisted, like that time they canceled my appointment, without reasoning and forced me to accept it. I got tired of arguing with them so I left.

i just completed a dental crown treatment. The treatment took two visits. Dr Ridgley explained what…read morethe process entailed. she answered all my questions and relieved my anxiety. Amanda, the dental Assistant was wonderful. She also was so patient with me as she worked on the crown with precision , exactness and care. I was so happy that she took care of me as well as Dr. Ridgley. i would highly recommend Neshannock Dental to all those who are looking for a dentist. i feel confident that your experience would be good!

Be aware of this office. Very poor billing practices. The fact that i had reputable Dental…read moreInsurance from MetLife meant nothing. This dental office has mastered the art of confusion. This office advertises as a participating provider. I was charged full amount well over $ 1,100.00 for a crown upfront before i could be treated. No office staff advised getting a pre approval first. I had to bring it to their attention that i was overbilled. Then i was told i would receive a refund if the insurance paid. I was wrong to agree to this and paid upfront because i so needed the procedure. It took me a month to receive a refund of $ 473.40 and i had to fight for it. i not only paid them but my dental insurance paid them as well. They held my money even after MetLife indicated they would pay. I have never experienced anything like this in all of the years i have visited dental practices. I am 69 years old. The office aide named Ava was very demeaning and needs to learn how to respect and speak properly to the customer. Her attitude and approach to the public is unacceptable. I have been so tempted to report this incident as elder abuse and feel bad for any elderly person who does not understand these procedures. Needless to say, my husband and i will not return.

We love Dr. Moses. He is so kind and caring. The office staff is also very helpful. Anytime I have…read morean issue, they work to get me in as quickly as possible. My son has had multiple teeth pulled for orthodontics and they are so great with him. No one enjoys the dentist, but they certainly try to make it less scary.

I booked an appointment with Dr. Moses to be pro-active about treating molars on the bottom right…read moreside of my mouth. They had really big fillings in them and would eventually need to have work done on them. I did not want to have to go through having really bad toothaches, so, I scheduled an appointment to have them be taken care of. He had done a root canal on the opposite side of my mouth a couple of years prior. On the day of my appointment, he drilled my teeth for the better part of an hour. It wasn't until he was done and had mapped my teeth to make a crown that I realized that he was not going to do a root canal. He never discussed treatment with me. I assumed that since this situation was almost identical to the previous one, that the treatment on the right side would be the same. He was the doctor, so, I trusted him. (Mistake #1.) He finished the drilling, made a temporary crown and was done for that appointment. I paid the full bill that day (Mistake #2). Root canals cost well over 1000.00. My copay was almost 800.00. So then my pain began. Teeth that didn't hurt previously, now were very painful. I called his office after a few days because of the pain. When I went in to see him, I was assured that everything would be okay. When it was time to place the permanent crown, I was still complaining of being in a lot of pain. They told me that the permanent crown would solve the problem. I guess that in this office, once size fits all. It's not possible that your situation might be different than the general population. The permanent crown did not solve the problem. For four months I have endured tooth pain and severe tooth pain, jaw pain and severe jaw pain, and have taken several rounds of antibiotics. When I returned, again, after trying steroids and more amoxicillin with no improvement, he decided that I needed a root canal on #31. He said, "I'm going to send you to an endodontist for a root canal. The girls up front will give you all the information and book an appointment for you". He was out the door of the examining room and couldn't get away fast enough. I called the office manager to request a 50% refund to put towards the additional procedure. I told her that I was pissed. The answer was "absolutely not!" I know that Dr. Moses knows that he should have done a root canal to begin with. The endodontist, Dr. Benson, and his staff were wonderful and I learned a lot: I learned that I will never let a dentist do more than a filling I learned that even professionals don't want to take responsibility for their mistakes I learned that excessive drilling on a tooth can damage the pulp and roots and cause infection to start I learned that if saliva gets into a dental procedure, the bacteria can cause an infection....the doctor's responsibility I learned that an endodontist has 2 - 3 years more education than a regular dentist and they also serve an internship I have dealt with pain and infection for the entire summer. Dr. Moses has not taken responsibility for his part in this "drama". You can judge by what you have read.

Scheduled an appointment through insurance and took the Walmart bus to aspen and when I did they…read moretold me my insurance wasn't expected. (I have Upmc for you insurance), total waste of time, dont even bother.

The woman who cleaned my teeth is a savage. She tried to rip out a tooth that is now black and…read morelooks terrible. I get my teeth cleaned every six months, so what she did wasn't necessary. It seemed like she enjoyed it and was doing it out of malice.

Awesome small practice! Staff is beyond friendly! They made you feel welcomed and comfortable! Very…read moreclean too! Super easy! Got right in and out. Plenty of parking too! Great care and highly recommend!

Best dentist in the area. Affordable and welcoming staff. Dr. Mendel does wonderful work!read more