Refresh Dental has the Worst reception, record keeping, dentist's manner and skills I ever…read moreexperienced in my life. They change appointments, billings, treatment expectations, everything all the time WITHOUT telling you, and never for your interests but THEM !!! I would give 0 star If I could.
The whole root canal experience was a nightmare. Before I came for an annual check I wasn't feeling any pain. I have one tooth that when they were fixing it they said it may be too deep and need to do a root canal. I still felt the pain after they tried fixing it so I called back.
They said they would send me some medication to try first but they never did, so I called again and again and again every 1-2 days. The receptionist kept saying she would ask the doctor and call me back, and they never did. Finally they sent the medicine to my pharmacy. Pain was still there after the whole treatment so I called again. At that point they can only schedule my root canal surgery like 2 months later after they started my suffering of pain. The day I first went into this clinic I was pain free. Now I suffered for months.
They usually email you a reminder a week before your appointment. Before the root canal surgery, I did not receive any email so I called them two days before to confirm. Turns out they canceled my appointment without notifying me. The receptionist insisted that they "do not have me in for the appointment" instead of admitting they cancelled it, refusing to take any responsibility and just forcing me to accept it. So, I am off work that day for nothing. I insisted they need to give me a date before my trip, which I originally stressed multiple times already before.
After I came back from the trip and they put the crown on, the crown was wayyy too big and I tried to tell the dentist immediately. Dr. Watters already left the room about 15 seconds after he finished the procedure. He didn't seem to care much. I had to wait another 15 minutes to talk to him and he told me the teeth would get used to it. I stressed again and he insisted. The next day or two, I already felt sharp pain from the tooth and I had to call back. He ground it a little for me, but still longer than other teeth. That crown was the first tooth that took the impact of biting. As I tried to tell him that, he walked away again without asking me if it felt okay. I had to wait another 15 minutes to even talk to him to grind a little more. I do not have to go to medical school to tell the crown's size is not right.
The doctor never asks me if it feels right or not, just tell me to open and close and move left and right. I don't know what I was supposed to feel, and when I am supposed to feel normal or when I should be uncomfortable. When his finger is out of my mouth and I try to feel it and tell him, he is gone.
After everything, they said it should be fine now and it was not. They said they can send me medicine if I called back. It turned out they sent ibuprofen alone, which I already told them on every visit I was already on ibuprofen.
I asked my coworker where I could find a good dentist and I went. It was a completely different story and they said the root canal looks bad, I wasn't surprised because Dr. Watters are always in a rush. They were also surprised that Refresh Dental literally missed the teeth next to it that could be the cause of my pain instead, after multiple doctors looked at my X-Ray. All they want from me is after $500 for the root canal, they want another $2000 for implant.
Because Dr. Watters doesn' care for patients at all therefore I asked for a different doctor to follow up, and I made sure with them there is NO additional charge on the phone. After the second opinion was provided, they said they charged me nothing by charging my insurance company about $100 for a new doctor visit. I said the other day that there wouldn't be any charge but they insisted, like that time they canceled my appointment, without reasoning and forced me to accept it. I got tired of arguing with them so I left.
