I am appalled at how my dog was treated over Memorial Day weekend. I've been a customer of Pooches…read moreParadise for more than 20 years and used to think of the business and the staff as an extension to our family. I am heartbroken by the decline and know that many of my local friends have also expressed concern over it. All the staff who used to work there left soon after the new management took over a few years back. It's become so much worse recently in my opinion, especially the last couple of times I've boarded my dog. First off, you are blasted by a strong urine smell when walking in the front door, which it never had before. After that, I was told by the front desk attendant that my dog peed her bed the night before. She then brought me all of her stuff, including the soaked pee filled bed in a trash bag that reeked 1. My dog has NEVER peed on anything in the house, for the 10 years I've had her, no matter how long I've left her. NEVER, not even after 12 hours! 2. It definitely smelled like more than one accident the night before. I asked the front desk attendant what happened with her the rest of the time and was told curtly that she guessed it was fine since she had no other notes on her. She also said that she only handled the front desk and never offered to get anyone to talk to me about it, even after I said that she had never peed on anything in the house, ever. I regret not asking her to get anyone else, but wanted to get myself and my dog out of there ASAP as the smell was only getting worse. Finally, she brought out my 11 year old pitbull-boxer mix who looked really unhappy. She just seemed like a different dog the rest of the evening and through the next couple of days. Not the normal, so exhausted she only wants to sleep, but more like she was not happy. I noticed when I unpacked her belongings that they didn't follow all of the instructions by what was sent back home. She didn't get her lunches most days or her bedtime snack every day I was gone. The longer I've been away from the situation, the more frustrated I've become wondering what happened to my poor girl while I was out of town. I will NEVER be bringing my dog back to Pooches Paradise! I also know quite a few neighborhood friends who have also stopped using Pooches Paradise in the last couple of years. Sadly not the place it used to be.

We generally like Pooches Paradise. They're really responsive via email (less so via phone) and are…read morealways excited to see our dog. The reason for 4 stars is that their hours for pick up and drop off are inconvenient (read: you can't just drop off at any time, only during certain time frames). This is different than any doggy daycare I've ever used and it negatively affects my experience.

Do not get your dogs groomed there. The stylist Maya is the worst. She canceled an 8 am…read moreappointment, after I was standing outside the closed store for 15 min. She rescheduled me for a different day at 10. I stood for 15 min and watched her groom another dog. She wasn't doing very well with the dog, so I walked out. I do not need an inexperienced person handling my senior dogs.

The betta fish look pretty okay, which is crazy for a big chain store like this tbh. There weren't…read morea lot of them, but still. Employees seemed, nice store was well kept. YAY!

Charged $20 more than initially quoted because they said our small dog was uncooperative and had a…read morefew mattes. He seemed traumatized for a few days after grooming. I noticed later that day one of his eyes was red underneath. We have to take him to the vet Saturday for a possible eye infection. He did look cute after the grooming.

Based on recommendations we took our dog there to be groomed. We provided grooming instructions…read morevia email (along with pics) and in person which they wrote down. When we picked our dog up they had completely ignored our instructions. The groomer apologized and said she must have just been on "auto-pilot." It will now take several months for our dog's hair to grow back the way we want it. They offered no refund/credit. EDIT: After posting this review they reached out and gave us a refund.

Shawn is great!! My dog loves him and rates the walks as awesome!…read morePromot with great communication.

Shawn was and has been amazing! Incredibly easy to work with and communicate with and him and his…read morestaff go above and beyond for my animals! I trust my furry family with them more than anyone else!! So thankful!!!

For nearly 30 years I entrusted Mission Road Animal Clinic with the care of my pets. When my…read morebeloved 13.5 yo Cavalier reached his time to cross the Bridge, I called the clinic, explained the circumstances and asked for a home euthanasia referral. In the heartbreaking days following his death, I heard nothing from the clinic. No word, no email, no card, no sympathy, no acknowledgment of his death whatsoever. Even when the clinic contacted me to let me know his ashes were ready to be picked up, there was not a single offer of condolence or even a simple, "I'm sorry." Nothing. Literally with his ashes! The absence of even the most basic expression of sympathy was hurtful and frankly shameful. I would never have expected such indifference from a veterinary clinic, especially one that had cared for my pets for decades. As awful as the indifference to my pet's end of life was, Dr. Benschoter has always been exceptional in caring for my Cavaliers, as have Dr. Tate and Dr. Sam. Makes my experience even more bewildering.

Our dog got a vaccine at this clinic and had a severe allergic reaction with full body hives and…read morefacial swelling. Instead of giving steroid, all he got was Benadryl from this clinic. After a stressful and scary weekend where he had bloody diarrhea and vomiting along with continued hives, we finally saw a great vet in an ER who gave us IM steroid and Benadryl to break the cycle and a steroid taper. He said he never gives just Benadryl for hives like what our dog got. In addition, there is no after hours number to call at this clinic- you're completely on your own. We spent $600 to take care of the reaction from a $20 vaccine since this clinic did not have the appropriate knowledge to treat a common reaction.

We have been taking our 7 month old puppy here since he was about 12 weeks old. Their classes and…read moreplaygroups have been great for him to socialize and learn the basics. He has always been the friendliest dog with people, but we quickly learned that he was incredibly shy when it came to other dogs. The staff has done a great job at giving him individual attention, and letting him play on his own terms. He is a completely different pup now! He is still not the most interested in playing with other dogs, but his confidence has grown tremendously. When he is older, he wants to try out their agility courses. I love everything they have to offer here, and I highly recommend them.

Went for the grand opening and wanted to try a group training class with our dogs to see if we…read morewould like a group setting and their style of training. After speaking with an employee we were disappointed to find out they did not offer any options to purchase a single session for the group training classes. They only offer subscriptions that automatically renew AND each dog is required to have their own membership. They do offer single sessions for private training, but that is not what we wanted for our dogs.

Very friendly and snd so good with my dog! Explained things very well and made sure I had all the…read moreinformation I needed!

Dr Wallis and Dr Pickett are genuinely concerned about the fur babies that they treat. They take…read moretime and get the humans involved in the decisions for treatment plans if needed. They want their patients to leave happy, they know that some of their patients have anxiety.

I'm disappointed with the administrative side of my experience here. I requested my dog's medical…read morerecords for insurance purposes and had to follow up multiple times. When something was finally sent, the document was not legible, and subsequent requests for a corrected copy went unanswered. The care itself may be fine, but timely and clear communication--especially for medical records--is important. I hope this is something the clinic improves.

Dr Laura and Mary were so great when my cat was sick. Very sympathetic…read moreand caring. Wouldn't take my pet anywhere else! Pat L.