They don't know how to answer their phones, when they do they are like super passive aggressive…read more.. like this is literally your job? The dry cleaning service was way over priced and mediocre. The bodice of my dress had gems on it, after picking it up there were some areas that looked significantly worse after their service. Again, INCREDIBLY overpriced. A business has never made me as irritated as this establishment in a very long time. The woman with gray hair at the front desk seems as though she's completely miserable, and again, super passive aggressive. It took quite a few days to even get my dress back. I'd rather travel for hours for any other service before even thinking about going here.

I'm crying in my car. They sent out our down comforter and it got lost. One month later it turns…read moreup, and I get told by the owner that I should be grateful they found it at all... wanting to charge me full price since it was cleaned. I asked to pay just $20 instead of $26, and I was told that I had no concept of how business operates. Then he smugly and condescendingly shook his head. Silly woman.

Great service and clothes come back perfect! Sanitary has several locations in the Quad Cities…read morethat are convenient and they are very fast with their service!

Rarely do I leave poor reviews, but i have never been so disrespected and disappointed in a…read morecompany's service. I have used Sanitary Cleaners for light repairs here and there, and have never noticed anything even hinting at a poor quality mending job. So, when my vintage pair of Levi's ripped on the back thigh, I thought I knew just the place to take them. I brought them in early November, and they said their seamstress was out on vacation for about 14 days so it wouldn't be quick -- no biggie, I couldn't wear them anyways. 15 days after dropping them off, I picked them up, paid, and went along with my day. When I got home, I was immediately upset with the quality of the repair. I worked in a theatrical costume shop, so I understand the basics of fabric repairs, and this falls so flat from what my novice mind could conceive. They simply attached a denim patch underneath and stitched 100 times over all the frayed material. I have worked in service on and off for 8 years, so I am always very careful when bringing forward complaints of any kind, but I needed to have something done because I felt cheated for PAYING to have my vintage denim ruined. I brought them back IMMEDIATELY the NEXT day, and I asked for the patch to be removed and/or to have my money returned to me. Not a bad deal considering they RUINED a pair of vintage Levi's... They said it was out of their hands and that their district manager would need to call me back. On that call (now, the following day), I learned that the cleaner was bought-out between the time I dropped off the repair and when I paid for it, so even though I paid a day earlier, they would not refund a dime. They threw a fit when I asked for something to be done. I was not happy simply walking away having paid for my jeans to be ruined. The seamstress said she could not take the patch off (which, after further inspection, it's not knot-stitched and a seam-ripper would make light work of removing the patch). All 3 staff members stared at me blankly when I was asking why they chose to not close the whole & stitch over it, or why a seamstress wouldn't be able to remove their own patch. All in all: they credited my account (won't be returning so boo hoo), they won't remove the patch, and I am currently seam-ripping a terrible mending job that cost me $16. Money wasted, terrible management.

Sanitary is the best dry cleaner around and they have great delivery service. The quality is…read moreconsistent and a great value for the money spent to get my clothes cleaned and pressed.

I took a fur jacket in to get cleaned because it had spilled drink stains on it and they were able…read moreto remove all of it!! And for such a great price! I don't know how they did it but it is a Great place for dry cleaning!

I took a king size Restoration Hardware linen & wool blanket in for dry cleaning. The tag says Dry…read moreClean Only. When I got it back I excitedly unfurled it on my bed to reveal a queen size (at best) blanket. It shrunk tremendously, and no longer fit the bed it was purchased to fit 5 years ago. I think I got a $100 refund, but the item which I really liked is no longer usable. On the other hands, perhaps this is a sign it's time to downsize to a queen bed and then it would work just fine. A couple of years later (2024), I bring in 2 long sleeve shirts purchased in Chicago which have never fit very well due to the sleeves being too long. I asked for the sleeves to be shortened by 1", hoping to be able to wear them this spring & early summer. It took over a month for them to hem them, not a big deal, I can wait. Finally, when I am told they are ready they apparently have lost them or misplaced them. They simply cannot find them at all. I was refunded some money to cover the cost, but again, the items are something I actually wanted to enjoy and use, and I cannot find that style as they were purchased 6-7 years ago from a small retail shop. They seem to be able to dry clean and launder basic clothing okay. But any request that is unusual, or perhaps requires specific instructions, I've just had 2 rather large disappointments.

This is a must need for me. I'm a very busy person and hate paying retail prices. The Family Tree…read morenever fails me when I need something for all seasons and styles. Oh and the staff is amazing, they always greet u with a smile. I'll be back!!!

I LOVE this store. Kelly always has a great selection of name brand clothes and accessories for…read morethe whole family. I can't believe how many items still have the original tags. It's a new shopping experience every time you go because you never know what new treasures she will have. Worth the trip to DeWitt.

(This is for the IC location) Do not recommend this place at all, would give 0 stars if I could…read more First of all, the prices are not listed ANYWHERE - not online or in the "store" - so I was pretty surprised to find out that the cost to dry clean 1 semi-formal (but really not that formal) dress was $37. Lesson learned, I guess, but I would have never assumed it would cost that much for a simple dress. I have never seen that kind of price at other dry cleaners I have used. Also, when I dropped it off, the sign said "anything dropped off today will be done by Wednesday." Well, Wednesday passed and I heard nothing. Once Friday rolled around and I still had not heard anything from them (besides the $37 charge to my credit card), I had to call to inquire, since I needed the dress for an event the next day. No answer. Someone (no idea who) from the store ends up texting me and tells me it "should be done" by the day that I need it by, and also, there is a stain on the dress that they could not remove. Okay, whatever. I just want the dang dress back. So at this point, I'm out $37 and the dress still has a stain on it (the whole reason I brought it in for dry cleaning). I get that maybe the stain just won't come out and that's fine/understandable, but now I am wondering what I paid $37 for. And to get it 3 days after they said it would done (8 days total). For one singular size extra small item. Learned my lesson and will definitely be using a different dry cleaner next time! Hopefully it actually ends up being done before I need it tomorrow - we'll see. Edit: picked it up this morning, hours before my event. The stains are very prominent on the front of the dress. Had I gotten it back on Wednesday, as I was promised, or even Thursday or Friday, I could have found another option before my event. Now it is the day of that the dress was ready to picked up, and it's too late to do anything about. Also, paid $37 for this, need I remind you. Wish I would have just used that money to buy a new dress. 0/10

As a first time customer, I can say I will be a last time customer. Did not explain to me the…read moredigital service that could've been really cool, but when I went to pick up my garments, no one was attending, which I don't understand how they function for drop off, but I couldn't pick up my dry cleaning. no bueno. Later on I find out that I was supposed to have left a credit card on file. Again, all things that the first time customer might want to know about especially when they physically only 2 to 3 days per week and don't even post their hours or days of operations on their door, receipts or anything like that. One and one here. Yelp lead me wrong on this one. Prices were normal hence the 2 stars.

horrible service always rude and never helpful. bad for business. If I could give 0 stars I would…read more went to use a vending machine there and it wasn't working and she immediately yelled at me saying she can't do anything about it. also rude to people who don't speak English and usually the African people. Also yelled at a little boy in the bathroom for "playing" he wasn't bothering anyone.