I recently needed to buy a new Mobility Scooter and found a company in West Sussex called Kardinal Independent Living, which was selling the TGA Breeze X off-road model I wanted for just over £5195. I contacted them by telephone on May 22nd and spoke to Mr Connor Harcorn. He told me he had a new one ready to go, and he would upgrade the batteries to the 100mA as standard for free! So, I paid him £5361, which inc insurance and a weather-proof cover. He said it would be on the next Thursday delivery, so it would be delivered next week. Nothing arrived, so I contacted Kardinal to ask when I could expect my scooter delivery, but was told that no deliveries were due to me. I was told Mr Harcorn would contact me later that day. He eventually called the following day and offered me £100 if I waited a few more days. No scooter arrived, nor did the £100. On the 13th of June, Mr Harcorn phoned to apologise and said my Scooter hadn't even been ordered from the supplier because of staff problems. A salesman had messed up multiple orders and had been fired. I told him I would like to cancel my order and requested a refund. He then offered me the scooter for half price! But that sounded my warning bells, I mean, who can suddenly offer over £2500 discount? I refused and said I would just like my refund. I also sent my refund request by email and on their website contact form. That was the 13th of June, and I still have no refund They no longer return my calls. Today, I contacted my Bank, and they transferred me over to their fraud department. They have opened a case and are investigating. read more

I am so upset that people in this position of helping people with disabilities can be so cruel to people and try to rip them off. This shop seemed to be very nice at first very helpful, then things turned horrible when that shouted and verbally abused my elderly parents trying to rip them off. Then when all else's failed tried to belittle them in front of other customers. read more