i was recomended by bell rd toyota to take my 2017 charger hellcat to get waxed car only has 12,000 miles on it it is destroyer gray I talked with the owner tom explained i want it waxed has water spots on the hood and clear bra has no swirl marks never been buffed or waxed tom told me not to worry he will personally do the car him self no one else will touch it he has 40 years exp there will be no swirl marks we droped the car off 2 days later at 8 in the morning went back at 9:30 am to get bank bag ouy of glove box that i forgot tom was no were to be found and someone else was working on my car not a big deal if they do the job right went back to pick up car and it was full of swirl marks he says those are not swirl marks those were all ready there even though they were not on the car when it was dropped off also full off compound on all seems and cracks of car also black plastic had white wax all over wich we can not get off tom the owner tells me that it happened because the paint is to dry this is a new car new paint had to take to dealer to fix and pay $300.00 to chapman dodge to fix kar buffs mistake after payin tom at kar buff 260.00 to destroy my 78,000 dolloar car explained to him i have a reciept he pretty much told me im crazy and to go f myself told him i will be getting a hold of bbb and will be seeing bhim in small cliams court just want my money back he refuses and threatens to call the cops 0n me would never refer or take a car there again i also took car to toyota after leaving kar buffs and first thing out of service advisor was wow what happened why are there swirls he also showed 2 mgr the car they could not believe what they were seeing and appolagized for toms mistake don't think they will be sending tom anymore customers read more