I've had to wait more than 1 hour to bees seen. There are no apologies ever…read more It is nearly impossible to speak to a human. Hold times are more than 45 minutes. The rely on AI and it's not working. They ask you rely on their website and it doesn't always work. Going back to the website, this is an eye doctor clinic. Do they not understand that some of their clients are visually impaired and cannot navigate a website? You'd think they would do better. Stay far away from the office.

My dog scratched my eye. Thankfully no major damage but they had me on the mend right away. They…read moretook me that day and did a great job!

When I lived in Tucson AZ several years ago I went to Dr. Lewis for a few years before I moved to…read moreMaryland to be close to my family. I was sad to leave Dr Lewis because he was the best Dr., kindest, most thorough Dr. I had ever been to. I hated to leave his practice. Now living in Baltimore, having gone through 3 incompetent opthamalogist I finally found the "new" Dr. Lewis who I have found to be very much like Dr. Lewis in AZ. What a relief to find another competent Opthamalogist with the same attention to detail and a caring concern for my eye health. If Dr. Lewis happens to read this I want to thank him for his concern and care while I lived in Tucson, AZ. I have found that in Baltimore, excellent doctors are hard to find. Thank you Dr. Lewis. Joanne Larman

I can't say enough. I had an eye infection that only increased in severity throughout the day. I…read morewent to a different eye doctor who just prescribed me medication and a specialist who wouldn't have an opening until April. So I called this office; they took me in on an emergency appointment. My wait time was minimal. Dr. Lewis figured it out immediately. By the time I left the visit, I already had relief; but more so just gratitude that he was able to help me to get on the road to recovery.

Dr. McCarty is top notch!! She closed up my basal cell incision. It looked really good from day one…read moreand has only gotten better with time. She is truly a master worker and super sweet. All of my friends and family tell me how good it looks. I would definitely recommend her to anyone needing plastic surgery. The best!! The staff are all very nice and are always available for any questions or concerns along my journey. This picture is five days post-op. See what I mean?!?

I drove 3.5 hours (7 hours round-trip) for this appointment, only to have Bakewell refuse to see me…read morebecause I was 10 minutes late after getting lost in the maze of his own hospital complex. I had to stop and ask people for directions just to find the office. What makes this even more outrageous is that the receptionist acknowledged that I was within their stated 10-minute grace period, yet he still refused to see me and told me I needed to reschedule. Since I was experiencing pain in my eye and it took more than a month to get this appointment, I asked - no, begged them -- to reconsider. I explained that I had just driven 3.5 hours to get there. The receptionist took her sweet time going to ask Dr. Bakewell, then came back several minutes later and told me that he refused to see me because I was 10 minutes late. Another receptionist explained that Dr. Bakewell would have had to spend more than 2 hours with me for my appointment. My question is: If that is true, what exactly was Bakewell doing with the next 2.5 hours of his time? Apparently, whatever it was, it was more important than seeing a patient who had driven 3.5 hours to be there. I explained that I was experiencing pain in my eye. They didn't care. There was no attempt to understand the circumstances, no effort to accommodate me, and no regard whatsoever for the fact that I had driven 3.5 hours ONE WAY for this appointment. The lack of compassion and regard for a patient is astounding! Asking me to drive another 7 hours ROUND TRIP was completely unreasonable and, frankly, impossible. At this point, I have to look at what happened as a blessing in disguise. There is no way I will ever let this man touch my eyes. I am still experiencing pain. Now I need to drive to L.A., where a more compassionate doctor has agreed to see me right away Shame on you! I'm going to share this experience with all my friends in Tucson to make sure this doesn't happen to anyone else!

I had cataract surgery here by Dr Sanan. He wrecked my eye sight in my right eye. When I went…read moreback for a check up I told him I could not see distance with my right eye and vision now had blurry spots. He looked and said" I bet you have good midrange vision?" What? He also told me that Lasik would probably help me BUT he would not touch me. As if I would ever let anyone touch my eyes again. Just be wary as my vision has been diminished greatly by this doctor. Yes I still have to wear glasses to see far but now I get the added enhancement of blurry spots. thanks a lot Doc.

Dr. Johnson Co recently joined the Pima Eye Institute. He is exceptional. He is a very…read moreintelligent, logical and compassionate doctor.

Dr. Zie is a superb optometrist. She took the time to listen to my concerns, did a thorough exam,…read moreand went into detail with me about my diagnosis and various treatment options. I feel so lucky to have found her! The staff is friendly, helpful, and courteous, making my visit here even more wonderful.

Dr Z treats every patient like family. She makes sure you are receiving the absolute best care…read more She's the best eye doctor for every stage of your life. Her equipment is state of the art and she has lots of glasses to choose from. Most insurances are accepted. I felt safe at my appointment. They have limited appointments, require masks and clean any glasses you try on. My whole family sees her. I highly recommend her.

The staff was super friendly. The Dr. is AMAZING with kids. My daughter felt comfortable and…read moreeveryone was super patient .

I went in for a routine eye exam and had a wonderful experience. The front desk staff were…read morewelcoming and friendly. Dr. Hickson was so kind and knowledgeable. I really appreciate her taking her time to answer my questions. I would definitely recommend seeing her!

Absolutely the poorest experience I've ever had at a medical office. Had to go twice for different…read moreappointments. Follow up months later looking to pay them in full. Paid them and then they still send bills months later. Can't say I'd ever recommend this office. Hard to reach, overall incompetent. There's better options.

This is a hard no…read more Prefacing here by saying this was an appointment requested by my optometrist (in Chandler) to establish baseline health of my retinas as I get older. I've had glasses since I was 4 and have seen plenty of ophthalmologists. Had I known what to expect here, I would have pursued his referral in Phoenix. From the jump this place is not patient focused. Long waits on hold for an appointment (where at first, they'll tell you to text for an appointment and when you do, if it's your first they'll tell you that you have to call), packed waiting rooms, impersonal treatment, hours to actually see a physician. Prior to my appointment I called and asked about counteracting drops for the dilation and was told they had them. When I arrived there on my own (as my husband was stuck in Chicago) I was told by the first assistant that no, they don't have them. Why not?? She didn't know but every. single. patient. in the building gets dilated, so why wouldn't they???? The assistants do both intake and diagnostic and there are so many patients that you're treated like garbage. One assistant tried to hold my head closer to the equipment for proper imaging and didn't let go until I asked her to. I'm not a four year old and she never asked me to move closer and she then started shouting what she wanted to do next. I asked her if she was used to shouting at people - she said yes. I understand that some patients here are potentially hard of hearing but there was absolutely no kindness in her approach as well as the others who were 'taking pictures' - which is how they refer to imaging. The only real kindness was from the male assistant who sat me in the exam room prior to the doctor arriving. He was apologetic about the number of people ("yeah, three doctors in today, it's busy", he says) I thanked him for his kindness and told him he'd been the only one to offer it. My appointment time was 2:30 and at 4:00 I was still waiting to see the doctor. Had I not already had eyes dilated, I would have walked out. At 4:15 the doctor arrived, asked a few questions, reviewed the imaging and examined my eyes. Told me my eyes were very healthy and that he'd send a report to my doctor. Two minutes max and he walked out the door right after saying no need to schedule a follow up appointment. If I had needed one I'd have gone elsewhere. Retina Associates is a slow and poorly managed assembly line not about making the patient feel comfortable or actually cared for in any meaningful way.