Staff is friendly ..love that they remind me of appointments. Part of my health first insurance…read moreand spent necessary time to review my lab results.

I would highly discourage anyone from going to this medical practice. They have shown numerous…read moretimes they don't care about anyone's health., they don't return calls, they don't make exceptions, they don't follow up, they don't think it's important when an ambulance is called to see you after, and if you walk in more than five minutes late to an appointment, they tell you to go away. I think that they should be shut down. If you care about your health, don't waste your time with these people or Dr. Ireland.

We see Julie Anderson. She is amazing!! Our foster has ADHD, autism and a few other gifts!! She…read moreis patient and kind!! She takes her time to Listen to us and to our kid. Absolutely hands down the best!!

I have called this office 3 times and left messages that I would like to schedule an appt and have…read morenot received a return call yet. If you are not accepting new patients, at least be courteous enough to return the call and say that. Being new to the area and needing a new primary care physician isn't fun to begin with; but this is the second doctor's office that seems to ignore messages.

Nikki is the best. She is so friendly and helpful, very down to earth but also professional and…read moreknowledgeable. The prefect combination. It is easy to get an appt here and the wait time is usually less than 10 minutes. Would def recommend this office!

Kathleen is amazing! I was a sun worshiper and tanning bed addict for 30 years and she is the only…read morethat helped me quit. Needless to say I'm paying the price. She finds cancer spots that others have missed. Kathleen also tells you like it is. My wrinkles will not go away with $$$ cremes. She is kind and makes you feel comfortable. The staff is also amazing.

I have been going to Dr. Arcand for several years. She is just great, she always listens and…read morehonestly tries to find a solution for any problem which I have. She has treated me for many ailments, and I have NEVER been dissatisfied with the service in her office. There have been a few rare occasions where I needed an immediate answer after-hours, and Dr. Arcand had given me her personal cell phone number to call, which was very rare in my experiences. The only reason that I can imagine that the person who left such a negative review is that perhaps the receptionist may have been out of sorts, not a good fit for the office. I've been going to Dr. Arcand since 2010, and never encountered such treatment from anyone.

I have gone to Dr. Arcand for many years, including 2015 when the negative review was written…read more My reaction is the negative review is just all wrong and should be removed. Dr. Arcand is always cheerful, has gone above and beyond for me, and is very open to my input. The receptionist person has changed since 2015, but beyond that I have never with any receptionist even remotely seen what the negative review states..

God Bless Dr. Frank Ditz! This wonderful and caring doctor stepped up in my time of need and kept…read moreme from experiencing permanent damage to my health and likely even saved my life. After being diagnosed with COVID-19, my longtime Health First doctor (Dr. Kiron Malhotra) absolutely REFUSED to treat me in any way and even refused to have a video or telephonic consultation with me, and only told me to go to the emergency room if I need medical assistance. So, I went to the Emergency Room at Holmes Regional Medical Center in Melbourne (I have a Health First Insurance Plan) for treatment. I could barely breathe. I was weak. I was so very sick. And that ER treated me so terribly and did nothing more than take a chest X-Ray and send me on my way. Nothing more! They refused to give me any water, even though I'd been there for hours. I was cold because I had a fever and asked for a blanket, and they essentially tossed it on my bed from the door and left. I did my best, but I was too weak to unfold it and fully cover myself. Then when it was time to be discharged, after being there for hours without any meaningful treatment, I was told to get dressed and go. They didn't even offer to wheelchair me out or even an escort through the ER labyrinth to the exit. I was so weak that I had to be wheelchaired INTO the ER and back to the ER room, yet I had to ask for someone to wheelchair me to the exit. The treatment I received at HRMC's ER was just awful. The next day I reached out again to Dr. Malhotra's office and I told them that the ER did nothing and asked if the doctor would at least talk to me. I was told no, and that if I needed medical assistance that the only options available was to go to the ER. After the nightmare of the last ER visit there was no way I would go back there. I was so desperate for help. I was taking a prescription medication that was prescribed by the Urgent Care the day I was diagnosed (powerful steroids) that was causing my blood sugar to go into the 400s. I didn't know what to do and my doctor was refusing to help me. That's when I turned to my friends on Facebook and posted the post in the photo. Well, that post garnered quite a bit of attention, including the attention of Dr. Frank Ditz, who by the way is NOT a Health First doctor. This doctor who didn't even know me reached out to me and offered to take care of me and my fiance, who also was sick with COVID, until we were fully healed and WITHOUT CHARGING US A DIME! And that is just what he did! I owe him so much for taking care of me and being there when my own doctor abandoned me - it's been over a month since I reported to my own doctor my diagnosis and she has never once to this day called to check on me or to see if I even survived - PATHETIC! Without a moment's hesitation, i highly, HIGHLY, recommend Dr. Ditz - he is a wonderful and caring doctor - a rare combination these days indeed!

I've been a patient of Dr. Dietz for over three years. The doctor himself is excellent, and the PA…read morehas also been great to work with. Unfortunately, my experience with the office management has been extremely disappointing. The office manager, Julie, has been consistently unprofessional and rude. I have personally witnessed and experienced her raising her voice at patients over the phone, abruptly hanging up, and responding in a hostile way to basic billing questions. At one point, it felt like patients were being discouraged--or even threatened with discharge--simply for asking for clarification. What's most concerning is the lack of accountability. When trying to escalate concerns, I was told there is no one above her to speak with, which makes resolving issues nearly impossible. It's unfortunate because the medical care itself is good, but the front office experience significantly impacts the overall level of care. Due to these ongoing issues, we are in the process of filing a complaint with the medical board. I would strongly recommend considering other options until these management concerns are addressed.

Really happy I found Two Rivers Family Practice. Mary Beth is wonderful!! She's warm, thorough, and…read moremakes you feel genuinely cared for instead of just another appointment on the schedule. I never felt rushed and felt super comfortable asking questions. I also saw Dr. Masri for podiatry. SO convenient having it in the same place!!! She was great as well. Very professional, easy to talk to, and very knowledgeable. Overall a great experience from start to finish. I definitely recommend this practice!!

Two Rivers Family Practice made my visit easy and comfortable from start to finish. The staff was…read morewelcoming, and I never felt rushed during my appointment. Dr. Smith was attentive, knowledgeable, and took time to answer all my questions. I also saw Dr. Masari for podiatry, and she was kind, thorough, and very professional. I would definitely recommend this practice.