This is a truly mixed review and it's of the ER. I've been to the ER two Sunday's in a row. One at…read more10pm and one at 10am. Both times with someone who is immune compromised and has specific care needs. When we arrived the first time there was an incredibly kind security officer who was so helpful on so many levels that he would have almost made up for the rest of the unimaginable things that I saw in the waiting room. Of all places to see people without masks or with the masks on incorrectly, you certainly wouldn't expect it in a hospital. Not on incoming patients or visitors and staff alike in the waiting area. Not on nurses or doctors in the triage area as well. I'm at a complete loss. And what further confounded me was the fact that I was completely forgotten about in the waiting room from 10:20 till 12:50. When I did finally get back there , he ( the patient) said he had asked for me several times. I completely understand that it's very difficult juggling situations that occur in the ER, I've spent most of the last ten years in hospitals. Once back there the staff was kind and caring with or without masks. The next trip , the 10am trip was much better controlled in the mask department. Everyone was wearing one and it was on correctly. Everyone in the intake was absolutely kind and lovely. There were somethings that as a caregiver, I had to tell staff , that I would have hoped they would have known. But these are special circumstances so that can be let go. So essentially people who work here are nothing but kind, but some of the rules are followed to the point of harming the emotional well being of the patient and some are not followed well at all such as to endanger all of the people here. I forgot to mention that the chairs and tables were not cleaned at all in all the hours I was waiting here.

** 0 STARS** Im seeing all these "great place" mentions and…read moremy family and I absolutely struggle daily,with what happened with us. Why would you allow,or clear,a patient for AN ELECTIVE SURGERY,when that patient had sepsis (Enterococcus faecalis),not responding whatsoever to treatment,her heart valve also had this growing on it (They were going to send her to Mercy Hospital, NEVER DID) and pneumonia. They first said she was too sick to go to the OR,then someone said they were going to take,then no again.This went on for about 5 or 6 changes.We asked time again what was going on ,and we're told,shes going into surgery.... Later that night coded.... Sent to ICU... Passed away at 8:03 a.m. the next day,but im thinking it was before that. Shouldn't the heart,which runs everything AND the bacteria be "fixed" or tended to first? Absolutely NO communication between staff,nobody could answer ANYTHING and when you did ask,you were really putting them out. In my surgical experience, if you so much as sneezed ,you were rescheduled.This was NOT life threatening.No common sense much less medical knowledge Thank you Sisters of Charity Hospital for taking my mother. Yeah...such a "great place"

I had recently spent a few days in MF suburban. This was my first visit and I must say, I was…read moreextremely impressed with the staff, my room, the cleanliness of the hospital, just the overall hospitality is bar none! This will be my "GO TO HOSPITAL " in the future (if the need arises) . The doctors, nurses and technicians I rate HEAD AND SHOULDERS above the rest!!!! They were all so sweet, nice and professional in caring for my every need! I made sure that when I received high quality from any of my care takers, I let them all know what ANGELS they all have been at the time of their service!!!! I will recommend MF to everyone!!! Thank you all again!!!!!

I must say the truth. We were here at 5 am I went back with my significant other and the nurse told…read moreme that the doctor came out and yelled my name however I never heard his name and was never able to speak to the doctor. I am very skeptical of their post opp procedure. I will not disclose the pain or the part of the body I just don't feel comfortable with the entire procedure.

The hospital has lovely employees, well-trained staff, and world-class equipment. What they lack…read moreis private rooms. Every time a loved one comes here for care, the room-mate is a dementia patient who becomes delirious and sets off bed alarms All. Night. Long. Realistically, this is outside the staff's control, but it's not outside the Board's: Other hospitals have reduced the number of rooms to improve the patient experience for those who are not demented (and need rest).

Visiting a friend. No need speak on the parking. Standard Ramp around the area. I paid 7 bucks for…read moreover two hours, didn't think that was bad. Checking in to see a guest was easy, and the front desk staff was super nice. My friend's room was clean, while I was there the staff was very attentive to my friends roommate, whom has several needs while I was there.

Had outpatient surgery in April 2026. It was definitely not something I was looking forward to for…read moreobvious reasons, but everyone that works there was very helpful and kind. I would go there again if I ever needed surgery.

Nobody wants to spend the morning at the ER but if that's your fate, then I would make it Buffalo…read moreMercy Hospital on Abbott Rd. Visitors who are registered at the ED are eligible for complimentary valet service. All others can partake of this service for a $10 fee. A great convenience for sure! With so many pop-up walk-in clinics around, I still prefer the hospital ED because they have an in-house lab. We found the facility to be very clean and the staff so pleasant. We're blessed to have this organization in our local area.

where do I even begin ? sitting in the ER waiting room now--- only one thing featured on the…read moreTV--Tru TV-- absolutely disgusting language, sexual references, and undignified content. we are on our 3rd hour here with no end in sight. asked if channel could be changed to the news-- not a chance! Absolutely degrading and appalling conditions . I wouldn't wish this on anyone !

My stay at St Joseph's hospital was a perfect 10! The staff was very professional and very kind no…read morequestion was to big or to small. I went in for a total hip replacement by Dr Osterpowetoski and I Had the best of the best! The nurses sn Dr were the best ever. The after care was amazing I had to stay overnight. . Ty for ur care and professionalism. I will come back there any day for any future work, ty again tne food was excellent as well! Regina Z

So we were a little skeptical at first with this hospital. Unfortunately grandma fell while…read morevisiting Niagara Falls and we wanted to get her hip x-rayed. Someone suggested this particular hospital so we drove from Canada into the Buffalo New York area. At first looking at the reviews we were hesitant however we decided to proceed forward. The staff as you enter the hospital was very friendly. They came out to the car and helped us get grandma out of the backseat of the SUV. The Hospital was not busy so our wait times were low, they moved her into the back and got her all checked in. We immediately went to x-ray and again the staff was absolutely wonderful. The nice young man who used to be a paramedic was very kind and helped with the anxiety and fear that grandma head. At the end of the day thankfully grandma's hip was not fractured, we were given a copy of our x-rays and we will head back to Southern California and follow up with her primary doctor. When you read all the negative reviews please make sure to take a look at what they are really complaining about. Most people are complaining about the time delay while waiting to get checked in. That is how it is at most ER's and I don't think it's fair that you write a negative review about how long the wait time is , it really comes down to how many people are sick and injured. We were very lucky and there was no one ahead of us so we were in and out in less than 2 1/2 hours. If you go to the ER and there are several people in front of you you're gonna have to wait and that is not the fault of the hospital.

Oral Oncology & Maxillofacial Prosthetics is the part where I went for an evaluation of a spot on…read moreof the roof of my mouth! Biopsy needed. Scary? yes! But, Dr. Frustino and nurse Lori Ann put me totally at ease. The dr. explained everything, using words I could understand, the procedure was essentially painless, and when i called a few days later with some questions, it was the doctor herself who called back that same day. When the results came in, she called me to tell me the good news, rather than requiring me to wait until my follow-up appt. I didn't have to ask for a copy of the report; she offered it to me, and explained what everything meant. Hopefully, you'll never need to use their services, but if you do, go with confidence!

Myself and my family have chosen Kenmore Mercy for our needs for probably 40 years. So I could tell…read moremany stories about the exceptional care and staff but I'll just recount my latest experience having outpatient hernia surgery here on May 9, 2026. It was a breeze, to be honest. I did my presurgery testing there as well. Easy check in at the kiosk and they take you immediately at your appointment time. I personally never had to wait. Three tests, out the door in half an hour. Very similar day of surgery. I arrived 10 minutes early and was getting dressed in a lovely gown within moments. I wasn't particularly nervous about the operation certainly there's always a bit of anxiety. It helps a lot to be prepped for surgery quickly and by the most polite, professional and kind staff you can hope for. It takes about 2 hours to get a patient ready and it goes by fast. It's also understandable that sometimes there might be a delay but it's no one's fault. Emergency room delays are common everywhere and it depends entirely on how many people need care at the same time. Staff aren't responsible for a rush of ailing people and they do their best to triage appropriately and provide the required care. A shot of "happy juice" in my IV and I enjoyed a rather breezy and relaxed ride into the operating room. At which point, dreamland in moments. Next thing you know, you're awake and being offered ice chips and a ginger ale and graham crackers. I was up walking to the restroom in no time and out the door soon thereafter. Without recounting each time myself or family has been there, I can tell you that every nurse is incredible and every doctor takes the time to listen and address concerns. (I did meet one physician I didn't care for, to be honest, but taking into account 40 years of going here, I don't think that's worth even a gentle complaint.) I noticed someone mentioned difficulty finding parking. I had that happen only once but it was a short walk from a side street to the front door. I hope I don't need their services too often but if I do, I know I'll be taken care of properly and with professionalism and a caring staff who understands any hospital visit can be stressful and they do all they can to make it easy for you.

Unfortunately had come to the ER. Was immediately greeted and checked in. Things moved fast for…read morebeing in an ER, and I feel I was probably a level 3.5 sickness for the ER. The staff was very nice, especially the ladies in the catscan area! But, honestly everyone that came in checked on me, poked me, transported me to another area we all very pleasant. I do feel checked me out thoroughly, although didn't come up with definite answers, and still follow up with other doctors, I will say I was provided good service.

I took my son to the doctors office and the wanted him to go to the children's hospital. With that…read morebeing so far, I asked to take him to Millard Fillmore. Well, they called there and they had a 6 hour wait. So we went to Degraff. Degraff was nice and small and not overwhelmed with people. It was nice to experience this. You'll tell security why you're there, fill out a little yellow form, and put it in a tray outside of the triage nurse window. While you're waiting, there is a TV on. Surprisingly, it was playing Psycho (the old Alfred Hitchcock movie). I'm not complaining at all, just was not expecting that! There is a station where you can borrow complimentary chargers, which was great, as I was not expecting this and my phone was low on battery. You'll give the machine your number and a credit or debit card from your phone (I think I used Apple Pay). This is just to assure you'll bring the charger back and will not charge you unless you don't bring it back on time (I believe it gave me 24 hours with it, if needed). It will give you the date and time to return by. Then, you'll just stick in any of the open ports and you'll get a text confirming your return (and a message on the screen where you returned it). The overall visit was very pleasant and went by quickly. We were in and out of the ER in 3 hours flat. This included a CT scan. The staff was incredibly nice and communicated well.

I was sent a letter by the hospital admitting to the providers poor service and professionalism. I…read morethought it was all over they were finally going to do the right thing! Well I was wrong!! They sent me to collections for a copay I shouldn't have to pay since I was not even treated or provided with anycare!Way to go on completely TANKING on customer service and making someone pay for your providers poor quality of care and lack of professionalism!

This is the regional cancer specialist hospital - there's no Labor and Delivery for example - it is…read moredesigned to be as soothing and technologically advanced in cancer treatment for patients and families. A small thoughtful touch is the offer of a wheelchair at valet parking. Valet parking is $5 for patients, $10 for visitors. Nearly all staff wear masks - many of the patients are neutropenic. Off the main lobby is a Spot coffee which is well staffed; the cafeteria has a very good reputation for fresh and healthy food. The two soups are made daily; there's a pizza bar, two salad bars, a grill, and sandwiches made to order. After hours, there's a refrigerator for grab-and-go selections.

Had an event at Rosewell's Research Center at 610 Elm Street. The space was beautiful and the staff…read morewas helpful. They have been great partners as we do our part to ensure marginalized communities are served and empowered. Our event was a success and it was largdue to their care and generosity for our mission and vision.

I went into the ER with intense colitis attack and was seen quickly . ER staff was great and nurses…read morewere great, both caring and efficient. I was in a lot of pain and they took great care of me

My husband went into this hospital for chest pain. Had a major heart attack in the hospital. They…read moreliterally saved his life with their quick, on-point interventions. He was immediately airlifted to Mercy for more advanced medical care. So thankful for the staff at the new hospital. I can not comment on the actual hospital amenities because I was only there minutes before he was airlifted. But the staff was on-point.