I really wanted to like this office. They have great reviews and were able to schedule an…read moreappointment for my daughter much sooner than CHKD (who has a 6 month wait). However, the week of her first appointment, I received a text stating there wouldn't be a provider in that day. I called to reschedule, which pushed the appointment out an extra month. The day of her appointment, the assistant couldn't read the doctor's writing of what lab work needed done. Dr. Saffold was currently with another patient, so she told us she'd send an email after speaking with him. That afterward we can go to any Sentara location to have it completed. This added additional driving, paperwork, and time for us. Later that day, I picked up her RX and didn't understand the directions on the label because they were worded wrong. It took several days for someone to get back with us. The week of her follow-up appointment, we received another text stating a provider wouldn't be in and her appointment would need to be rescheduled AGAIN. No one EVER answers the phone. Every single time I have called, I have had to leave a message and play phone-tag with them to speak to an actual person. It has been well over 3 weeks and I have still yet to get my daughter's follow-up scheduled. She is out of the medication that was prescribed. Our pharmacy has reached out to the office and the refill has been ignored. Grateful I never canceled the CHKD appointment because we will not be going back. My daughter is autistic and the experiences we've had with this office have been added stress that is unnecessary. I have worked for doctors and am experienced in healthcare. The lack of follow-through and carelessness from this office is embarrassing.

The friendliness and willingness to go the extra mile for their patients is so refreshing. PA-C…read moreBritton and Nikki thank you. Ive been to many doctors offices and specialists in these challenging last 6 years. And have been treated like an inconvenience frequently. You will Not be treated that way at Chesapeake Bay ENT Town Center. They actually care are very knowledgable and empathetic. Great place highly recommended if you are in need of a GREAT ENT.

LOVE this office. The staff are amazing and Dr. Dougherty is not only gifted with excellent…read moreknowledge and skills but even a great bedside manner. Highly recommend their practice!

From the owner: Rhinoplasty, Facelift, Eyelid surgery, Botox, Filler Injections, Otoplasty, Facial Reconstruction,…read moreCleft lip and Palate Surgery

Everything about this Practice is just wonderful. Office staff are friendly and efficient. The…read morewaiting area is bright and nicely decorated. I saw one of the many specialist in this location a few years ago that ultimately ended with me being referred to an Endocrinologist. I'm here today with a Friend but remember well how comfortable everyone here makes you feel. This is definitely the place to go if you need an ENT.

EVMS practices continue to impress. My visit to EVMS ENT Surgeons further reinforced my feelings…read more Located on the 1st floor of River Pavilion on the Sentara Norfolk General/EVMS/CHKD complex, the River Pavilion offers the convenience of complementary valet parking for patients. Access from Brambleton near the Midtown Tunnel is convenient not just for Norfolk, but also Portsmouth, Chesapeake, the Shore Drive corridor in Virginia Beach & the Northern sections of Suffolk. The entire staff is friendly & helpful, from the check-in desk, Medical Assistants & Nursing Staff to the Physicians. I love the way they remember you from one appointment to the next. My last visit was with Dr. Volsky, the Otologist I was referred to for a lifetime issue that had never previously been diagnosed. My appointment with the EVMS Hearing & Balance Center was to provide him information for this appointment. Dr. Volsky came through the waiting room late & in scrubs, having been called away for an emergency surgery. But such can be expected for physicians of his caliber. It also gave me time to complete the extensive questionaire, which I later learned (unlike a lot of physicians) he actually studied before entering the examination room. It was a long wait in the exam room. But I didn't mind. Patients with earlier appointments had to be seen first. They too had been waiting for him to return from surgery. Dr. Volsky completed an extensive examination & knew my other conditions & medications. I was extremely happy with his level of care & the next steps he ordered performed. He was congenial & extremely knowledgeable. Completing my satisfaction level was his question as to whether I had a ride. Although his exam didn't reach that of the Hearing & Balance Center, it did make me slightly off balance and dizzy. This is a practice that I highly recommend. You will leave knowing you're had a great level of care.

My personal advice: find another doctor other than this place. I was forced to pay two different…read moreco-pays for the same appointment. They said that because Dr. Deebo had retired that I had to be seen by a different doctor. Fine no problem. Happy to see a different doctor however, I shouldn't have to pay another co-pay for another interview with the same practice. For reference I'm wealthy. I understand that doctors retire, no problem, but to charge a patient to see a different Doctor who was going to provide the same amount of information. When I questioned their billing practices,I was told that I was rude and they asked me to leave. Skip this place unless you feel like wasting your time and money. and if you question their billing practices, they will say that you're being aggressive and rude and ask you to leave. I'm glad I found a new doctor hard pass on this place.

I have Bilateral Meniere's Disease. I have had this disease for 30 years I've had several long…read morebouts with vertigo had not had one for about 10 years and all the sudden it came back and it was difficult to deal with went to East Virginia ENT saw Dr Kim Scott I found her to be very knowledgeable professional understanding and encouraging I would recommend this business to anybody that is having problems with it ears nose and throat issue. The staff was excellent they sent out emails to remind me of my appointment and even gave me a portal to check in and get all my paperwork done before I even came in for the first time this was a good experience.

I moved mountains for this appointment for an issue that has been troubling me for almost a year. I…read moremade a mistake in the way to the appointment and put in the wrong address. I was on time, ut wrong location. When I called to tell office I'd be about 20 minutes late and I was really sorry, they told me they had to reschedule because they have no grace period. Furthermore, they told me that it was the doctor (Shroyer) who made the decision. The lack of grace period was never mentioned in any of my interactions. I live an hour away and had to take a half day and find someone to cover me at work to get this appointment. I will find someone else before I go back to this practice.

My son has been a patient of ENT Ltd. on and off for years. We've only seen Dr. Shroyer. He is…read morereally good with kids and how he talks to kids to make them feel so calm. We had to see Dr. Shroyer again last week and learned that they had move their Norfolk Kempsville road office to a bigger and remodel suite in the same building. It is spacious and very clean. They are take extra precautions to ensure patient safety against Covid. Both the office staff and clinical staff are very sweet. I highly recommend this medical group for your ear, nose and throat medical needs. Service and medical delivery has consistently been too notch.

Dr Reeves is an amazing ENT! He has performed 7 airway surgeries on my son and continues to provide…read moreoutstanding care. We live an hour away from the hospital and would travel further if need be! I can't say enough about how wonderful he, his team, and all of CHKD has been during all of our 12+ hospital stays these past two years.

I went to the Suffolk office for the first time today to discuss my sleep apnea. I had to get my…read morenose probed; to do this they had had to spray a numbing agent in my nose to run down my throat. When this happened I went into a panic attack - I suffer from severe PTSD. The PA on staff, Alexis Gurecki, was amazing! She took her time with me, helped me through my attack and made me feel as though nothing in the world was wrong. This lady went far beyond expectations and was there for me. I really appreciate everything she did for me.

I have been a patient of the Suffolk practice for over a year. My son and I both receive weekly…read moreallergy shots. The office staff and Alexis are amazing but their billing department are purposely double charging and stealing money from their customers. I have never been in the office without paying for our shots, as a matter of fact, that's the first thing they take is payment. I have on several occasions received a bill or been in the office and told I have a balance so I'd pay it. It wasn't much between twenty to fifty dollars. I always thought it was something my insurance didn't cover or a new vile so I would pay it. On one occasion, I received a bill and decided to really look at it and it was for shots I already paid for. I called and spoke to the billing office and the young lady said oh let us check into that. The answer I received was it was for a past bill, NOT for the services the bill of particulars was listed for. I told her that didn't make sense, but I paid it. Again I get another bill dated for shots I paid. Again I paid but this time I asked for a bill of particulars for bills and payments received since I've started getting shots. There were three charges that were paid not listed. I left messages and no returned calls. Last conversation with the billing office, I was at a zero balance. Again I received a bill for the last two shots I received that I have receipts for because after not receiving the email receipts I requested a print out. If anyone has had a similar experience please post, I am now looking at taking legal action and I know I am not the only client who has experienced this. I am now looking for a new ENT, I will NEVER go back. Sad really because the staff is great but because they have crooks in their billing department they have lost my business!