Initial impression was good…read more Easy to find with plenty of parking out front. My first visit went easily - I waited probably 15 minutes. I had to fill out four pages of paperwork while they copied my ID and insurance card but that went fairly quickly. The inside is clean and well staffed at the reception area with friendly staff. I saw Dr. Gessler who was very kind and proficient. I liked him. He prescribed me an ointment for a bump in my nose and said come back in two weeks to see how it's doing. All in all - clean, efficient, short wait, friendly staff and doctors, that's enough for me!

I really wanted to like this office. They have great reviews and were able to schedule an…read moreappointment for my daughter much sooner than CHKD (who has a 6 month wait). However, the week of her first appointment, I received a text stating there wouldn't be a provider in that day. I called to reschedule, which pushed the appointment out an extra month. The day of her appointment, the assistant couldn't read the doctor's writing of what lab work needed done. Dr. Saffold was currently with another patient, so she told us she'd send an email after speaking with him. That afterward we can go to any Sentara location to have it completed. This added additional driving, paperwork, and time for us. Later that day, I picked up her RX and didn't understand the directions on the label because they were worded wrong. It took several days for someone to get back with us. The week of her follow-up appointment, we received another text stating a provider wouldn't be in and her appointment would need to be rescheduled AGAIN. No one EVER answers the phone. Every single time I have called, I have had to leave a message and play phone-tag with them to speak to an actual person. It has been well over 3 weeks and I have still yet to get my daughter's follow-up scheduled. She is out of the medication that was prescribed. Our pharmacy has reached out to the office and the refill has been ignored. Grateful I never canceled the CHKD appointment because we will not be going back. My daughter is autistic and the experiences we've had with this office have been added stress that is unnecessary. I have worked for doctors and am experienced in healthcare. The lack of follow-through and carelessness from this office is embarrassing.

The friendliness and willingness to go the extra mile for their patients is so refreshing. PA-C…read moreBritton and Nikki thank you. Ive been to many doctors offices and specialists in these challenging last 6 years. And have been treated like an inconvenience frequently. You will Not be treated that way at Chesapeake Bay ENT Town Center. They actually care are very knowledgable and empathetic. Great place highly recommended if you are in need of a GREAT ENT.

I came here because my hearing went out in one ear. Getting the appointment was pretty easy, but…read morethe first available was about a month out. Definitely check the location, because my appointment was made at the Suffolk location on accident. Fortunately I was able to get a new appointment the same week. The staff was friendly and helpful. The opthalmologist was nice also. He was prepared to do a small surgical procedure to get the fluid that was trapped in my ear. Something told me, ask if it's covered. He advised most insurance companies don't cover the procedure without a prior authorization, and that it may be a little pricey. I was so glad I asked, and also that he was honest. He gave me the number to billing to sort everything out. The office is close to the freeway and easy to access. It was clean on the inside and plenty of parking. I'd recommend this office for your ear, nose, and throat needs. Check them out!!

I've been going to Eastern Virginia ENT for 20 years. I called to make an appointment and because I…read morehaven't been in 2 years they reclassified me as a new patient and it would be six months to get an appointment. SO DISAPPOINTED.

While my husband likes Dr Berry the rest of the staff is less than likable. My husband tried to pay…read morethe copay before leaving and was told he could not. We got the bill and they only take checks! No website payment options. I called the number on the statement and was told they don't take payments over the phone. So only checks! I haven't written a check in ten years at least. We don't even have checks. No mention of any of this was made when the appointment was made. I've tried calling for days, several times a day and the number doesn't work. I just get the verizon message that the call can't be completed as dialed. Well I dialed it exactly as it was listed on their lame website. They don't have email, no one answers when you post on their facebook page. I don't recommend going to this practice at all.

This office is trash!…read more I have been a patient of Dr. Berry's for years. He is great. His staff however have proven themselves to be utterly incompetent at every turn. I went in to have ear molds created for custom ear plugs. About a month passes and I receive the molds. They don't fit AT ALL and I got water in my ears. I have 2 perforated ear drums so that is not a minor thing. It can lead to terribly painful ear infections. I went back in and returned the ear plugs and got another mold made. A few weeks pass and AGAIN they were wrong. Only the left ear fit and the right did not. I then went in a THIRD time and got just the right ear mold redone. Then guess what...IT DIDN'T FIT! They then had the audacity to try and charge me an additional 90 dollars because of costs they accrued having to send the molds back several times. I told them that they wouldn't be getting a dime from me. They then told me that once the final plugs came in they would contact me. A month later I never heard from them. I called. No answer. Left voicemails. No callback. This went on for 3 MORE MONTHS! Then I get the plugs back and they don't f*&%ing fit!!! I said screw it and went back to using my old worn out ones. I have no doubts about Dr. Berry's abilities as a physician. He is top notch. His staff however are incompetent, ineffectual and need to find another line of work. I will NOT be going back to this practice.