Absolutely not! I had a toothache and called for an appt. I had to wait 4days…read more I was there early, I watched 5 patients who arrive after me go in an 3 left before I was taken an hour after my appt. No one at any time said anything about the pain I was in. After the dr took a Quick Look, I was sent to wait for office mgr todo a treatment plan. I waited another 45 mins and walked out. Total time wasted in PAIN 3 hours! Don't go here if you have a toothache they apparently only want patients they can sell implants to!

Have to agree with the other reviewers, this office is to be avoided now. Unprofessional, sloppy…read moremistakes, and downright incorrect procedures leading to us having to go to ANOTHER dentist to get them corrected. Apparently the dentist went through a divorce last year and according to other reviewers that's part of the issue, but honestly I don't care, all I know is I'm now paying twice to fix my spouse's teeth issues because these idiots couldn't do it right the first time, after I paid damn near $5,000. Absolutely ridiculous.

The staff has changed and they are very unprofessional and rude. They can't seem to keep records…read morestraight telling me I owe $700 when it only should've been $60. Then when I tell them, I'm sorry that's not what you sent me in the email and I showed them. They said that it must've been the wrong proceed I received. After I continued, they realized they were looking at the wrong patient record. Then I was told they don't accept cash only credit cards. My child went in for a cleaning and was told she had eight cavities. I asked to see proof because she had just been in there two months prior and was told everything's fine how can she get that many cavities and just two months? I went to another dentist and they said they didn't find anything cavities. Don't recommend this location anymore!!!!!

I took my 11 year old son for a cleaning and regular checkup and everything was fine into the…read moredentist came in and started checking up on him when he broke/ took out one of my sons molars, my husband told the doctor what had happened and he proceeded to ignore us, we kept insisting and of course we were worried about the situation, he kept trying to ignore and as we kept insisting he asked if we were sure if he had all his teeth before we came in ( my son is autistic so we have to brush his teeth for him, we do this everyday in the morning and at night, also we had brushed his teeth right before going into the appointment) we told him we were sure so he said we had to go to the E.R for x-rays in case he swallowed it, when my husband told him to refer us because he had been the one to do it, he got mad and just said if you say I'm the one that did it, tell the doctor that as if that would've solved the situation. I want to clarify that the issue here is not even the error that he made but the way that he tried to gaslight us in telling us that he had already lost the tooth when he clearly was bleeding, also as a parent of a special needs child this was devastating to be almost shooed away from a dentist office where I had been going for years. Please consider this before taking your child here!

I have an absolutely paralyzing fear of the dentist. I went there with a loved one for support. Yes…read morethat's right I'm a grown adult and I needed my mom to come hold my hand that's how bad it is.From the moment you walk in they are very nice and welcoming. Tara took me back and was great. Then came time to see the dentist........he was very kind and respectful of my issue and intense fear. He truly put me at ease made it a better experience and took his time with a care plan for me.

Dr. Neibauer went above and beyond in helping me with an emergency dental issue. I can't thank him…read moreenough for his responsiveness and overall care. Highly recommend to anyone who wants a great dentist!

I took my 11 year old son for a cleaning and regular checkup and everything was fine into the…read moredentist came in and started checking up on him when he broke/ took out one of my sons molars, my husband told the doctor what had happened and he proceeded to ignore us, we kept insisting and of course we were worried about the situation, he kept trying to ignore and as we kept insisting he asked if we were sure if he had all his teeth before we came in ( my son is autistic so we have to brush his teeth for him, we do this everyday in the morning and at night, also we had brushed his teeth right before going into the appointment) we told him we were sure so he said we had to go to the E.R for x-rays in case he swallowed it, when my husband told him to refer us because he had been the one to do it, he got mad and just said if you say I'm the one that did it, tell the doctor that as if that would've solved the situation. I want to clarify that the issue here is not even the error that he made but the way that he tried to gaslight us in telling us that he had already lost the tooth when he clearly was bleeding, also as a parent of a special needs child this was devastating to be almost shooed away from a dentist office where I had been going for years. Please consider going here if you want to take your special needs child.

I don't know why the rating of this place is so low, haha. They have treated me very well! Whenever…read moreI have pain with my teeth, or just any issue with my teeth in general, they almost ALWAYS offer same day service. If not, a couple of days later. All the other dentists I've been to always have available appointments with a minimum of 1-2 month wait. The entire staff is very friendly. This is my favorite dentist. :)

OMG--from the moment I first stepped into the office, I was greeted with truly high-touch service…read more Every step of the way, each team member did a remarkable job, taking the time to clearly explain all the details, recommendations, and options--without any pressure. I highly recommend them! The only downside of giving North River Dental Care such a great review is that it might take me longer to get an appointment--LOL.

They kept my $150 deposit after I mistakenly missed my appointment. Following that, they called…read moreanother patient that I know attends their practice and offered them the appointment slot so in theory, they are double dipping. I like the dentist, I think he is very good at dental work but having no grace for mistakes is appalling. Consider charging a missed appointment fee instead of taking someone's entire deposit.

Dr. Cruz and his staff couldn't be nicer, more helpful or friendlier - they are the best. The staff…read moremake sure you are welcome and attended to, answering any questions, and Dr. Cruz is welcoming, friendly and helpful about any and all concerns. He explains everything he is doing, gives a full report, and discusses solutions. Everyone here is a kind professional. The experience here is the opposite of a big, impersonal office with dozens of employees and expensive machines all over. He is quick and gentle with the ultrasonic scaler, and the hygienist was very gentle and thorough in the cleaning.

Highly recommended! Everyone in this practice is so incredibly nice! I broke a tooth and was in…read moreterrible pain and really dislike my previous dentist. I called Doctor Cruz's office after reading all the five star reviews at 9:05 AM and was being seen at 10:15 AM. The doctor quickly determined what needed to be done, explained it to me and his office scheduled an extraction for me. They are kind, friendly and efficient and really care. Complete opposite of what I am used to from my previous dentist. Thank you Doctor Cruz and staff!

I had an appointment scheduled for 05/14. I called on Monday, 05/05 to cancel the appointment. I…read morewas told she couldn't cancel the appointment because she couldn't figure out how. I called again on Tuesday, 05/06 to cancel my appointment. I was told it had been canceled on Monday afternoon. Now, 15 hours before my appointment and when the "practice" is closed, I'm informed my appointment was never canceled. If they can't manage to do something as simple as canceling an appointment, I definitely wouldn't allow them to "practice" their dentistry on me. Maybe this is their way to generate some income from no show fees.

WOW the patience of this staff. A textbook Karen stormed in today refusing to wear a mask,…read moredemanding she be seen without filling out paperwork and scolded them claiming having her temperature take was illegal. Instead of telling her off (which is what I personally wanted to do. They calmly repeated their policies over and over until she left. Moments later she came back shouting the same nonsense and berating the front desk attendee before leaving a second time. I cannot commend them enough for the excellent way they handled the situation. And I was very pleased to see them sanitize everything after she left.

I highly recommend Serene Smiles for your regular dentist! I've been a few times now, and every…read moreexperience has been wonderful. Booking An Appointment Part of the reason consistently taking care of my health is difficult is because navigating websites, setting up accounts, loading information, calling phone numbers, consulting various sources, etc. is mentally exhausting. Serene Smiles makes it SO EASY to book online. Now that I'm a regular, I've also taken advantage of being able to text their number to set or reschedule appointments. I also love that Serene Smiles texts me my appointment information and reminders. It truly couldn't be easier! Your Comfort Is Important Before my very first appointment, I shared during my booking experience that in the past I've had dentists who have grabbed my mouth and roughly poked around without me knowing what they were doing. I shared that my preference is to know what they are doing and why. Serene Smiles exceeded my expectations in every way, first with Sarah as my initial hygienist, and then with Kaitlyn. Both Sarah and Kaitlyn were so kind and patient with me - they explained what they were doing and why, showed me the tools, told me what they were doing, and told me there were some alternatives if I felt discomfort. They consistently asked me if I was comfortable and overall made me feel very cared for. Dr. Zain is also very gentle, and he goes out of his way to explain everything you need to know about your teeth and facial muscles. He also doesn't push unnecessary treatment - he prefers to try less intrusive options and wait to see if there's improvement. After my first appointment was so wonderful, I encouraged my spouse to give them a try, and he has had the same experience. Now I will encourage you to give them a try. You won't regret it!

I loved going to Dr. Zain's office. It felt like a home in the waiting room which calmed my nerves…read more The staff was very accommodating as well when I needed an x ray. I had to bring my baby and one of the nurses waited with the baby in the stroller. This was very kind! I couldn't recommend them enough! They made me feel like they cared and took the time to show me the scans and talk to me.

This use to be a good dental practice when the Galatros owned the practice. I never was informed…read morethat he had left - he was my dentist. After their departure I had a root canal there that was not good. Went back many times because it just didn't feel right. All they did was a little adjusting and said come back if it doesn't feel right. I thought I would get a second opinion for the problem. Come to find out one of the canals was never treated! Then, a piece of their grinding/digging equipment was broken off in one of the canals that was treated!! I was NEVER told of either of these problems. I am now paying additional $$s to treat and retreat the canals.

Best dentists and hygienists in Fredericksburg. Highly professional. I used to fear dental…read moreappointments - but no longer. Gentle and compassionate treatment every time. I have recommended several acquaintances and they've all been extremely pleased. My highest recommendation.

They were booked, but fit me in at the earliest cancellation. When I arrived, got assistance,…read moreeverybody was courteous. The quality of Care I giving was a five star rating compared to other places I've been. I was heard by doctor and nurses. The type of care was courteous and formal by my doctor and nurses.

Dr. Mustafa has been the first dentist I've visited in a while. Let's just say I've had traumatic…read moreexperiences in the fast. He was very kind and caring. He explained everything without making me feel overwhelmed. While doing my cleaning, Dr. Mustafa took his time and didn't rush through it. He was gentle and kept a light conversation. I would definitely recommend this place!