First off, I appreciate Kaith's installing a new propane furnace in very cold weather within two weeks of our old oil furnace dying. The new furnace seems to be working great and is energy-efficient. However, there were several issues that I tried to address via phone calls and messages, and they refuse to call me back.
First off, when the technician confirmed that our old furnace wasn't economically feasible to repair, we asked many detailed questions about the new furnace, its installation, removing the old furnace, etc. I asked about removing the oil tanks which were approximately half-full, and what would happen to the oil within. He said they pumped it out and while he could not guarantee it, they typically could find someone to use it and would credit me at the amount of about half the going rate per gallon. When it was time to remove the oil tanks, they pumped out approximately 300 gallons of oil, and I overhead their conversation about taking it to someone and not to waste it, so I know it was used. We did not receive a credit for it on our final bill (which we paid in full), and they have ignored multiple phone calls and detailed messages from me about this matter. So someone got 300 gallons of oil on our dime, and they have taken zero steps to address this with me.
Second, they removed the pipes on the outside of the house where the oil was pumped in, but then did not concrete over them like they told me they did. I specifically asked about this after seeing the concrete over the holes where the pipes were in the basement, and they guy indicated that it was done. Well, it was not done at all (see photo).
Third, I found multiple cigarette butts all over my lawn. Aside from being rude and unprofessional, I have dogs running around that could eat them and become ill. How about you just pick up your trash and not litter the customer's lawn?
So while I'm pleased with the new propane furnace, I'm not pleased with their customer service at all. If you choose to deal with Kaith's, I strongly recommend that you get everything in writing before you begin the project. read more