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    #218 couch "bed" is nothing but moldy, dirty springs

    June 9th through the 16th, my brothers and I rented condominiums from Kaiser Realty at the Lighthouse in Gulf Shores. Each paying $3,000 plus. We have been staying here for 20 years. I have never felt the need to complain about the facilities until this year. Unit #218 has clearly been grossly neglected and was not as advertised. I called Tuesday, June 12th, to voice my concerns and the lady I spoke with blamed the owner of the unit and nothing more was done. I would like to say one of my brothers rented through Meyers Realty and did not have these issues. For me to book reservations again for the next vacation through Kaiser, I would like the following needs to be addressed: * The middle beach front bedroom's bed sagged to the point that two people could not sleep in the bed. My back ached every morning. Pictures show the support of the bed. * The couch "bed" was horrendous. It was dirty, moldy, and just a layer of rusted springs. No person could have actually slept on that fold out couch. * The couch was faded and sunk in the middle. When you tried to sit on it, you sank to the springs of the so-called bed. * The kitchen stools were all broken. When you sat in them the back came off * The patio furniture is rotting and rusted. * June 14th, there was a snake wrapped around one of the rusted patio chairs. * Every time the oven was turned on the fire alarm activated so we couldn't use the oven. * There is an overgrown tree lapping onto the patio The biggest complaint are the beds in this unit. If you are advertising 8 people can sleep in the unit, then #218 is false advertisement. I asked the person I spoke with at Kaiser to send someone over so they could see and that did not happen which speaks volumes about the customer service. I also asked for a follow up call and did not receive one.

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    15 years ago

    The guy at the desk wasn't very friendly to us, but they gave us a beach ball.

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    Ask the Community - Kaiser Realty

    Review Highlights - Kaiser Realty

    Each time we've arrived at the office, the well air conditioned office has been adequately staffed to handle the arrivals of Hangout Fest attendees.

    Mentioned in 2 reviews

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    Phoenix All Suites West Hotel

    Phoenix All Suites West Hotel

    (13 reviews)

    $$

    Right on a great stretch of beach with suites that all have beautiful ocean views. Unfortunately…read moreeverything else I have to say is constructive at best. (1) The booking got messed up so we had to stay in 2 different rooms on our 2 night stay. Check-out was at 10am after night 1 and we couldn't get into the second room until check-in at 4pm. Except the room wasn't ready at 4pm. (2) The night security put a nasty-gram on my truck about it getting towed for not having the parking pass displayed on the dash. He left it under my windshield wiper DIRECTLY ABOVE WHERE THE PASS WAS DISPLAYED - I kid you not. (3) The obviously too small staff was over worked, didn't seem to have authority to do anything, and while apologetic seemed resigned to the situation. I felt bad for them frankly. There were several other things I could mention but suffice it to say that overall it was a bad experience that I wouldn't recommend to anyone.

    Overall terrible experience. We checked in at 10 p.m. and went straight to our room. We previously…read morebooked the 6th floor but when we got there we were directed to the 16th floor. When we got to the top floor and opened our room we immediately notice how hot it was we went to the thermostat and tried turning it down but it was broken. We went to the lobby and the customer service was horrible. We were informed that our money could not be refunded even though they could not fix our air or move us to a different room because they were "fully booked". When we told them that we were leavening suddenly a room became available. Would not recommend anyone to stay here. Terrible start to my vacation.

    Kaiser Realty - vacationrentalagents - Updated May 2026

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