Took my mother here 8/9/26 @ 9:30am. Everyone from the beggining of our visit to the end of our visit was wonderful. Security, check in, every single nurse, pharmacist, and doctor were absolutely lovely, patient, and efficient! My mother was about to be discharged, but then she threw up and they had us stay longer and receive more nausea medication. Thanks for taking such good care of my mom! read more

These facilities are definitely more worn down than the other Kaiser locations. The stairs in the parking garage are wet and gross, either people pee on them or they spill drinks. The inside looks outdated as well. I had to go to this location because it was the only hospital location open on weekends. There's two labs, one for blood/urine labs and one for x-ray, make sure you go to the right one. There is a receptionist who can let you know where to go, chances are for blood work you head down to the basement level. The pharmacy seems like a mess? There's not that much seating and there's usually a long line. Overall it's a functional facility but not the most clean or modern. read more

Kaiser is a joke. I get a message that I have been locked out too many times. What can I do. I need a prescription refill for metformin & I can,t get it. Ed A. King read more

Kaiser has many locations and this one was convenient for one of my screening appointments! The only issue was the information guy gave me the wrong floor and I almost missed my appointment! So annoying ! It's definitely a busy location too but they have lots of good doctors here and the care is good . read more

This feedback is for Nurse Andrea - head nurse for Dr Sattar. Dr Sattar has been amazing, but his head nurse - Nurse Andrea - was the worse person I've had to deal with, and even after my dad's passing, she's doing something very vile. After my dad's passing, I wrote a thank you note to Dr Sattar. I've also attached a message explaining to him that Dr Sattar's nurse - Nurse Andrea - needs to show more empahty. Dr Sattar responded via my dad's kp org message portal thanking me back, but didn't respond at all about the 2nd message. I asked today at 9am asking if he received my feedback on Nurse Andrea and to respond back to me. However, at 10am, I've noticed that my dad's kp org account was terminated. This cannot be a simple coincidence. I want to make sure my message about Nurse Andrea is clearly received. I'll do everything in my power to make sure this feedback is heard. read more

The staff and nurses are rude and have 0 sense of urgency . I came here with a burn and was in extreme pain when I asked how long the wait would read more

Their waiting room is so small they can't fit the patients that come in. The family member are sent to another area and told to check on their loved ones by phone. I have been waiting since before noon. It's now 8:00pm. It's stressful not knowing what is happening. read more

Care about the patients. 4 hours in Walnut Creek Kaiser er dept. still not being seen. Lobby is disgusting. People that checked in after me have been taken care of and gone. This place is a complete total dump and will be getting medical insurance elsewhere. read more

Absolutely disgusting. Feels like a jail. Security guards are trashy low class. The facility is full of absolutely unqualified people. How can you say that doing drugs is not an addiction? Shame on you. Brought an addict here for help and you basically knowingly pushed them out the door. I plan to talk to lawyers. The treatments gross. One big room called results in which they shove all the sick people and give their medical diagnosis and results infront of a group of strangers. Absolutely not good or ethical. I heard a lady with heart attack issues talking about her scan. I heard people talking about bloodwork and diseases. This is personal stuff that should be handled in private. They line people up in hallways and treat you worse than animals. How anybody has Kaiser is absolutely insane to me. read more

Thankful to have been seen in the ER almost immediately as a pregnant woman with a small scare. However the cleanliness of this side of the hospital was repulsive. The bathroom was unkept, the rooms felt grimey with no disposable sheet on the bed, scuffy doors and floors. ER parking is very limited so since I drove myself I had to park in the main garage and walk all the way across the hospital campus in extreme discomfort. Staff wasn't entirely friendly/warm but that was the least of my concerns. It makes me question if I want to even give birth here in a few months. read more

I can't thank the ED team and Dr. Tank enough for taking such great care of me during my intense pain and for working diligently to find the root cause. Your compassion and dedication mean the world to me. read more

This emergency room should be ashamed to be open. An absolute mess. Multi-hour-long wait times. You are more likely to be helped sooner at the DMV without an appointment. Pathetic. Change the name from emergency room to dumpster fire, because that's what my experience was like coming here with a loved one experiencing significant pain. We left after waiting 2.5 hours (3am-530am) without any treatment in sight. Never got help. read more

Hands-down, I had the best experience at this hospital: upon checking in, I must've sat down for maybe five minutes and was seen right away. They understood the level of urgency my infection needed. First, they asked me how old I was, thinking that I was under age, which was a huge compliment because I'm actually 30 years old. She understood after asking that I did not need a parent once I told her my age. Lo and behold I was seen by Dr. Staffaroni who immensely provided top-tier care. This doctor was very personable, informative, thorough, and genuinely caring. In the small amount of time that I was with him during the operation, he got to know a little bit about myself inquiring as well as sharing a bit about himself. I appreciated the level of care I was given and he even gave me a fist bump before being discharged. This doctor was very humble and down to earth. Now, as for my nurse Madalena, she too was a pure gem. Her alone I can say similar things as I said about the doctor, however she did go out of her way to walk me outside of the hospital emergency room doors to point and direct and guide me to where I needed to go for the discharge pharmacy as I had not one clue on where to go. She was super thorough in the discharge instructions and provided the ample time I needed to ask questions and fully understand what I needed to do post operation. I absolutely have never had such a great experience visiting the emergency room ever before. I will definitely be placing Kaiser Permanente - Walnut Creek as my number one hospital to visit in case of an emergency or anything else. 10/10 recommend ! read more

Spent several hrs. at the Walnut Creek ER. I have been a Kaiser member for 45 years. I have never experienced an emergency room as bad as Walnut Creek. Total lack of communication. The nurses and clerks were rude and lacked compassion for I'll patients. Something needs to be done with the emergency care. read more

Filthy, long waits, untrained doctors, rude nurses, lack of communication, wrong prescriptions sent or prescribed. Wouldn't take my dog there because they would kill it. If you value your life or your loved ones lives STAY AWAY. read more

I spoke with Michelle S. today on 3/7/25 at 2pm and she assisted me by ordering my 1 box of contact lens from Kaiser Permanente at the following address: 320 Lennon Drive in Walnut Creek from the Optometry Dept. Michelle provided me with excellent Customer Service and was professional and patientThanks a lot Michelle. I truly appreciate your helpJoyce K. read more

Dr. Birdsong is hands down the best physician I've ever had the pleasure of visiting. His extensive experience and deep knowledge are immediately apparent, and he combines these with a genuinely caring attitude. What sets him apart is his remarkable attention to detail; he listens carefully and ensures every aspect of my health is thoroughly addressed. I always feel confident and well taken care of under his care. Can't decide if he's Mc Dreamy or Mc Steamy but this doctor is amazing! Highly recommend! read more

Got this flu for a week not improving so I checked myself to WC Kaiser ER this morning. I thought I was in a wrong place. Walked in to a tight security like TSA, in a Hospital ER? Then registered, I felt like I'm in a police station. Not welcoming at all, and I was feeling very sick. Told to sit any where, 3 security guards watching. Once called in, yes, doctors and nurses were nice. I was well taken care of. Then I was ushered to a larger room told to wait. Then I saw a stingy little sign saying Results, waiting room. There were only a few very uncomfortable Non matching chairs. Mind you, the patients there are all very sick, can you at least serve us with decent comfortable seats? Just realized I was given a card stating the length of time for different services. Ok 3 hours for me, running a fever sitting in an awful chair for 3 hours. I'm on Medicare, someone came with a laptop collecting fees, I'm covered but co pay is $140, the staff told me some needs to pay over $500! FYI, please take a water bottle with you, no water being served not even a dispenser. Kaiser, please please please improve! Or maybe you don't care. I don't want to die in this hospital! read more

For those who have knowledge of the medical field, you know this is 3rd world medicine in a 1st world country. Don't be deceived. Medical care at Kaiser is sub-standard. This results in patients dying and they never know that they didn't get basic tests. This is nothing more than a state-sanctioned and approved insurance company who employees are the providers. Where will the allegiance be? To the patients as the hippocratic oath dictates and they promised or to their employer who forbids them from ordering medical tests the patients need? They treat their employees well (buy their allegiance) but not so for the patients. Provider pay is commiserate with the number of labs, tests, procedures not ordered and not done. Bonuses are paid to providers who have the least amount of tests ordered despite them being medically indicated. If you are over 60, write yourself off. Your life is not worth it. If you are sick with a serious disease, they will wait until you are too sick to treat resulting in death. This keeps costs down and eliminates the biggest users of their resources. Run, don't walk if your company wants you to have Kaiser as your healthcare plan, healthcare provided, healthcare pharmacy, healthcare laboratory. Remember nothing is free - healthcare is not an exception. Kaiser is cheap for a reason. read more

I had a very abusive experience in the Walnut Creek Emergency Room last April of 2025. Dr. Yuan Ross was beyond abusive to me and treated me as less than human. I had gone to the ER after a suicide attempt because I was genuinely reaching out for help, hoping I could find a solution. I had been severely depressed following a work related injury to my bilateral wrists/ hands and felt more depressed directly after my Carpal tunnel release surgery, due to the fact that these factors had left me disabled, in chronic pain, and in financial struggles. All Kaiser did was force me into an inpatient psychiatric facility without providing me with real mental health support for my emotional well being. Dr. Yuan Ross told me that I needed to take my bandaid splint off from my carpal tunnel surgery in order to go to an inpatient psychiatric facility. I had received specific instructions from my workers comp surgeon to not remove that dressing, and when I explained this to Dr Ross she screamed at me and said " THEN WHYD YOU TRY TO KILL YOURSELF, WHYD YOU TRY TO KILL YOURSELF." She made the most vile judgemental and rude facial expressions and started laughing at me to the other staff. I found this all to be very offensive. People only attempt suicide when they are at their breaking point with emotional pain and feel so incredibly low, and to be treated in that manner by an ER doctor who was supposed to help me was outrageous. I understand that psychiatric facilities need to follow certain protocol regarding whats allowed vs whats not, but Dr Ross was way out of line to speak that way to a patient who had just attempted suicide. These doctors need to understand that they are the ones who are in the position of power over the patients and that they need to remain professional. To be shouted at, mocked, taunted for being so depressed to the point that you attempted suicide was very unethical. A patient in this situation should at the very least received proper empathy, care, and understanding. Not be shouted at and abused for struggling. Depression and suicide is a serious mental health crisis. Too much of these kinds of provider malpractices go on and unfortunately Kaiser does nothing to stop them. I am sure that this provider fully got away with her offenses and continues to treat patients in the abusive manner in which she treated me when I was genuinely at my lowest point. I am also sure that not all staff here are like this, but I feel that Drs such as Yuan Ross and the ones who treat patients in the manner in which she did need to be held accountable. Kaiser has a history of lacking proper mental health care services. It is bad enough that they do not have proper resources, but to make patients feel worse on top of struggling and to abuse them further is a whole new standard of low. After this incident I had to pay out of pocket for my own counseling services as I knew Kaiser would be of no help. read more

Currently here with my partner who has had chest pains for several days. I stupidly recommended us coming to this Kaiser -big mistake!! The lack of concern and urgency is shocking. We have been waiting for over two and a half hours to see a doctor and are currently waiting in the triage in a crowded hallway listening to patients scream and cry for food/water and basic care. How is it possible in such a rich city and by such a huge corporation as Kaiser that there is clearly no staff here, no ability to take care of patients in an ethical and timely matter and total lack of empathy and compassion. It sickens me that we pay so much money each month to have insurance through Kaiser ( since that's all we can afford) and clearly get such horrible, negligible care. read more

Worst Kaiser I've ever been to! Why is everything sticky! Dose anyone ever clean! I watched a nurse put poop into a trash can as well. GRROSS! ISN'T THAT BIO?! It says open 24 hours, why is the cafeteria closed? If you're going to have a useless cafeteria, at least have a vending machine that works so you can get something to eat and possibly a drink after 2:00 p.m.! Everyone should be ashamed! read more

My granddaughter was seen at Kaiser ER, Walnut Creek today. The wait time was very acceptable. All the employees were kind, efficient, and very caring. Explanations were given regarding the care without us questioning them. Dr. J. Tai was outstanding. read more

Came in unable to walk or barely move. Pure agony. Excellent professional care before I got a hospital room. Thanks so much you guys rock. Rupert says hi. read more

I hate leaving bad reviews, but I had a pretty horrible experience at this hospital. I came to the ER with severe and unwavering abdominal pain. I was in evident distress, crying and writhing in pain. I was taken back to be seen behind literally every other patient in the waiting room, all with more minor concerns, which didn't bother me much; however, when I was finally taken back, I was met by Dr. Reshma Mathews, and I have never had a worse experience with a doctor. She completely ignored the fact that I was in evident distress and pain, wouldn't let me explain why I arrived to the hospital at all, didn't ask for a history, didn't ask me why I came to the hospital, and was EXTREMELY reluctant to provide me with any medications to relieve my pain. I don't know if she made assumptions about me before even talking to me, but I have literally never felt that level of neglect by a doctor before. I had to beg the nursing staff for IV fluids and pain meds after crying in pain for over 4 hours after arriving to the hospital. I have no idea what is wrong with that doctor or what she assumed about me, but it honestly doesn't matter, and that level of dismissiveness makes me worry about her other patients as well, and I question her care. My room also didn't have a call button, so even if I wanted to contact the staff, I couldn't easily do so. I did have a bell I could ring, but my father who is a physician informed me that that is not a ER standard and there is no way for the staff to know where the bell ring is coming from in a loud emergency room. My boyfriend and I had to beg the staff for help and for literally BASIC ER care, which took hours and hours to get help. After Dr. Mathews went home after her shift, I was appointed a new doctor, Dr. Meredith Walden. Dr. Walden explained to me my condition, showed compassion, and gave me recommendations for my care for when I went home, the least a doctor should do. I was so grateful to have Dr. Walden take over, and although my experience with her was short lived, it was wonderful and exactly what I would have expected from Dr. Mathews as well. Even though Dr. Walden was only on my case for 1/20th the time that Dr. Mathews was, she spent more time with me than Dr Mathews, made my concerns feel heard, and demonstrated to me that my care was a priority for her. I am only really giving this review 2 stars because Dr. Walden and a nurse named Barbara saved this ER in my mind. If any of you have the time to research a hospital before you go to this ER (which is unlikely I know), do what you can to avoid Dr. Mathews, as she is unlikely to care about you, your case, or your pain. read more

My wife looks brown. Would not pass a brown paper bag test. The intake person took our Kaiser number and address with our native speaking English. The Caucasian bearded nurse (or medical assistant) that took vitals four feet away asked if we needed a translator. No other non brown person that went through his medical care was asked if they needed translation services. read more

Nice professional people Courteous sweet professional people Going the extra mile! Thank all of them read more

Some basic COVID-19 rules for the Walnut Creek emergency room. The waiting room is surprisingly small so beware. 1. Once you check in, the staff will ask anybody with you to leave. They won't even let you wait. Although when it is less crowded they are a little more lenient about the rule. I saw this based on two visits. My first visit, this rule was tough when the person I was with had kidney stones and leaving that person alone felt so cruel. The other time they were lenient was past midnight, so the room was empty and while they mentioned the rule, they weren't too strict. 2. The first question they ask you is if you have coronavirus symptoms. And wear a mask, although the patient will often get a new mask, even if the mask they are wearing is brand new. 3. Only one TV. When I was there late night it was Law & Order blaring, not the content I wanted to hear but I didn't have a choice. Overall, emergency rooms are not my favorite place. Don't expect a welcome you would get from a restaurant or a 5* hotel. But they get the job done and seeing how this is such a difficult job, I appreciate that they try their best. read more

Frustrating! Covid precautions aren't strict. Went to check in and heard the lady in front of me being checked in was covid positive yet they still let her stay in the lobby. I work in healthcare and if we have covid positive patient or patient that has covid symptoms aren't allowed to enter the lobby. We room the patient right away to prevent that patient infecting other patients. We have designated rooms for those kind of patients! It's ridiculous that they allow the patient positive to be in the lobby with other patients! Also there's no air filter system around. I don't feel safe going here! Kaiser please go over your covid safety protocols!! read more

Came here for my flu shot. It was my first time visiting and didn't know anything about this location. The parking structure was the most packed I have ever seen (in comparison to the facility I used to go to in Pasadena), yet it wasn't hard to find a spot as people come and go. Asking for directions to where I needed to go was also easily accessible as there were employees standing at certain doorways / sections of the building. They had the immunizations setup inside their cafeteria. Didn't have to wait that long and the whole thing was less than 15-20 minutes. read more

Was asked to go to this damn ER for anxiety by the doctor, waited at ER for 24 hours for a bed as Kaiser felt a 72 hour hold was needed. Was told they were waiting for a bed at Kaiser only to find out (while being wheeled out) the destination was some behavioral mental hospital called San Jose Behavioral Health that has minus star ratings. If you randomly feel like experiencing horror movie in real life, please go to SJBH. If you have children needing mental health help, AVOID THIS PLACE LIKE THE PLAGUE. What happened next is 'one flew over the cuckoo's nest' hospital scenes. Absolutely vile and unreasonable to live through. Everything we were told by Kaiser ER was the opposite of the truth. Kaiser had no idea where they were sending us to, Kaiser waited for some random bed that became available while telling us to wait for a Kaiser bed. Kaiser caused additional panic to the entire family for 5 days of wrong information/treatment that was as difficult to manage as building a house with sand. We are speaking to family law firms and looking into suing KP and SJBH. Kaiser ER with their condescending staff and wrong information (Sorry for the good doctors here), this experience gave us mental health problems, not take it away. read more

I am single and had been sick since I had Covid in 2020. I had a hard time getting transportation to a procedure and Kaiser uses a safe company called Excel that I used to take me to and from my procedure. I had to be sedated and my driver was on time and even waited while my prescriptions were being filled. Patrick was my driver and he was amazing. If you or someone you love needs safe transport to and from medical appointments call Excel at 925-445-7250. It will be the easiest way to get care when you are single. read more

If I could give -5 I would. The experience I had from beginning to end was absolutely a disgrace. I walked into this er doubled over with lower abdomen pain and was told to stand in line. In tears from the pain. I waited with maybe 30 other people in the waiting room. An hour or more later I was taken to an exam room with no bed. I was told to sit in the chair and wait. The longer I waited my symptoms worsened. I began to feel numbness in my legs and my feet swelled up. I was in tears from the pain. Witnessed medical professionals walk by my room countless times. As per usual, they laughed and joked together about nonsense. I finally stopped the ER tech if I could please have a bed as my feet started to swell more. He found me a bed that was literally in front of my room just sitting there. I laid down and waited. The Dr. Finally came in. No eye contact no personal care. Just stood in front of the computer and asked me what brought me in. His exam was pathetic. They drew blood and told me they would get me pain meds and do an ultrasound. I was wheeled into the ultrasound waiting room where around 20 other people in pain sat and waited. A nurse came to get me and told me she had pain meds. I have no idea what she gave me-she never told me. She sent me back to the waiting room. My pain was horrible legs still numb and swollen. My anxiety was sky high. I walked out and left when I saw that my ultrasound was a scheduled in 4 hrs. I am appalled at how dirty the er was. Urine on the bathroom floor, gloves on the floor, and shitty bedside manners. I have always had a deep respect for nurses and doctors but today I decided that I would never return to this facility ever again. Maybe it was my shitty insurance plan makes Kaiser treat certain people this way. Or maybe this hospital just sucks. Do better Kaiser. DO BETTER! read more

Came in around 4am, barely able to communicate and in level 10 pain. Everyone was extremely nice and helpful! The staff turned my crappy morning into a good one by checking up on me consistently and making sure I got what I needed. Thank you again! :-) read more

If you are in need of an ER. This is not the place to go to. The only way you be able to see an RN ( not a doctor) if you are pretty close to dying, if you're lucky! read more

This review is for the Women's health/ObGyn dept. This is an easy to find location right off the freeway. Pay attention to the address you're going to - when I check in, the first address it shows is 1515 Newell (?) vs 1425 S Main. This might be to the parking garage. There are signs everywhere pointing you to go through a main entrance of the medical building. - Covid times - when you filter through this entrance the staff check your temp, ask what you're there for and direct you to the correct location. The receptionist at the women's health dept was super friendly and pleasant. She asked for my medical record and when she saw I was fumbling for it she politely asked me to just give her my cell #. She checked me in and asked me to wait in the waiting area. She forgot to let me know which section (A-C) to wait in and after waiting for ~15-20 minutes after my scheduled appointment, I let her know. She immediately apologized and redirected me to the correct area. Sidenote: as i was waiting, another receptionist was not as friendly and seemed to be a bit more on the snappy side with other patients. After waiting another 5 minutes, the MA Cecilia called me in for vitals. She was nice, competent. Dr. Nina Lee came in about 10 minutes later. Probably one of the most personable MDs I've had at Kaiser. I appreciated that she thoroughly reviewed my record prior to seeing me as she references some notes from 2015. She then started after we waited a few minutes for Cecilia to come back in. She calmly explained what she was doing and made me feel comfortable. Afterwards I asked to have bloodwork done, she asked why/what I was looking for specifically. Fair questions as I'm sure they don't want utilize resources unnecessarily. After explaining, she was more than happy to set that up. I would recommend Dr. Lee for anyone's ObGyn. -1 star for: the wait time (I was seen ~20-25 minutes after my scheduled appt time) and for having supplies opened prior to me getting in the room. My preference is to have items opened in front of me but I'm not sure what Kaiser's protocols are on this. Otherwise, Kaiser's facility/set up is pretty efficient and the employees i came in contact with were friendly and professional. read more

I cannot believe this medical facility is allowed to operate in California. Today was the first emergency visit I have ever needed, thank god it was not life threatening! We checked in, waited and waited and waited, filled out forms 3 times, finally called in to see some quack! Spent 5 minutes total, 30 seconds looking at my complaint, and basically gave me aspirin, and told me to call in the morning! I could barely walk! I had swollen feet from diabetic problems. If you can find another provider I would absolutely say to go and fast! The worst slap, coming out to my car with a parking ticket on the window!!!! Yea, I could not believe it! I was there so long, ran my limit off the meter! No place to park for the hospital??? This place is a scam!! read more

I had my baby here and the nurses there asked for my ethnicity and my husbands then looked at my baby as if he wasn't the father. Then one nurse came in just to tell me in a stern way how to hold my child and don't hold him if I'm going to sleep (oh really? this isn't my first baby lady) and some other rude comments but was extremely unprofessional about it. The staff was unprofessional, uncomfortable, and we felt honestly, racial discrimination. 2 nurses seemed to notice and that made me feel good, but I wish someone actually spoke up. Never again. read more

So I brought my dad who is in his 80's here because he had blood in his urine. After admitting him one night and seeing three different doctors they all told us different things. One doctor told us he will have a procedure, another doctor came and said he will not have a procedure. One of the doctors stated he has infection, the other doctor stated he has no sign of infection. So confusing, and just inconsistent care. I seriously have never seen anything like this. Mean while my dad continues to have lots of blood in his urine and is getting weaker. When I asked one of the doctors what's going she replied I'm just an ER doctor, I need to talk with the urologist. Meanwhile no urologist came by to even see my dad. Very overwhelming experience. read more

Purely commenting on drinks available for purchase here so I can't star the review that low. Why are there only diet sodas available for purchase? I asked a checkout clerk and he said "Kaiser policy". Doesn't Kaiser know that Aspartame will kill me far quicker than sugar will? It would be one thing if there were no sodas at all, but it's medically foolish to think diet sodas are "better" for you. read more

Kaiser Permanente - Emergency Rooms Near Me - Walnut Creek, California