I stayed at Maui Vista, Building 1, unit 1205, and this was the worst experience I've ever had with…read morea rental property.
Everything looked fine when I checked in, but after my first night I woke up with my entire back covered in painful, swollen bites. I had never experienced bed bugs before, so at first I didn't understand what was happening.
The second night, I slept in the living room with different pillows, hoping it was just an allergy. Instead, I woke up in the middle of the night from intense burning and pain. The bites spread to my arms, legs, face, stomach, hands -- everywhere. The swelling and irritation were severe and extremely painful. I could not sleep at all.
I messaged the owners immediately in the middle of the night telling them I couldn't stay there anymore. They only replied the next morning asking for "proof." I sent photos showing my skin covered in huge swollen red bites, but they answered very slowly and didn't offer any help. They told me they had no other unit to move me to and offered only a refund for the remaining days. Considering the state I was in, this was unacceptable.
They didn't truly take me seriously until Pest Control arrived. When the Pest Control workers saw my skin, they were visibly shocked, and they confirmed bed bugs in the bed. Only after their confirmation did the owners agree to issue a full refund.
Despite how severe my situation was, there was no apology, no sympathy, no support, not even a phone call. Instead, they told me that I had to leave immediately and that I would only receive the refund once I checked out. I explained that I needed time to wash my belongings so I wouldn't take their bed bugs with me. I had to throw away multiple personal items and urgently book another place to stay.
The following days of my trip were ruined. I spent 5-6 days treating painful, swollen bites that made it almost impossible to sleep. What was supposed to be my long-awaited vacation turned into stress, pain, and unexpected expenses -- all because of an infestation that clearly didn't start overnight.
The number of bites I received makes it obvious that this issue was ongoing for a long time and not properly addressed. Bed bugs do not appear in such quantities in just a day or two. This tells me the unit hadn't been properly cleaned or treated for months.
If you don't want your vacation ruined, your body covered in painful bites, and your health and belongings put at risk, avoid this unit and be extremely careful with this property. The way the owners handled (or rather ignored) the situation was completely unacceptable.