Work was never done, and they refuse to return calls. In early August we made a few calls and left…read morevoicemails to Carter's about staining two doors for our house. No return call, but I actually got Carrie on a follow up call. She said she would inquire with the owner, and get back to me. Days later, no return call. Again, I got Carrie on the phone on a follow up call. They could do the work for us, but the first opening would be late October. We agreed that would be fine, and if anything else opened up to please let us know. We requested a quote as well. Just a few weeks later, Carrie called my cell but didn't leave a message. I called, talked with Stephanie, who said that Carrie was working on having one of their workers take on our job at his location to get us in earlier. Wonderful! Carrie was out sick and would call me to make arrangements. A week later still no call. I got Carrie on a follow up call. She explained that Ely could do our project, earlier than the late October date, and that he would contact me. Another week...no call. I called yet again, and minutes later Ely called, but said he had to check on things and would call me back. Three days later, no reply from Ely. I called Carrie, and she said Ely had knee surgery, and he would call me. Another week goes by, and no answer from Ely or Carrie. Carrie texted me at 9:30pm to have the doors dropped off at Ely's the next morning. That's way to short of notice. We work, have kids, and needed to secure a trailer to deliver the doors. I was also going out of town. I thanked her, but asked if we could wait until I returned the following week. When I returned, and followed up, no one would return my calls. Carrie eventually texted me, again late at night, asking if I had heard from Ely. I expressed that the whole thing has been frustrating, and I feel like I am chasing after them to do work we want to pay them to do. She then said she no longer works for Carter's, to call Stephanie, and that when we first talked they couldn't do the work until late October. If that's the case then why spend several weeks to set up the work to be done a month earlier? For the last week I have been 1. Leaving VM's for Carter's and Stephanie to return my call to set up the work. No response, and they aren't even picking up the phone. 2. Trying to find out if Ely is even a legit licensed and insured worker for Carter's. 3. Still waiting on an estimate we have requested several times. 4. Have contacted the owner via Facebook begging for help to clear things up and ensure that the worker Carrie set up on behalf of Carter's is actually licensed and insured.
This has been the most bizzar and unprofessional experience we have ever had with a contractor or home improvement service. We were completely ok with waiting until late October to have the work done. CARTER'S initiated moving the work up, and then fell off the face of the earth. All you have to do is return a call. Absolutely no way would we want to hand over doors we've spent thousands on to have work done on them by someone who may or may not be a professional.
I have screen shots of the text messages, FB messages, and phone logs showing all of my calls just asking for assistance, with no return calls from the last 1-2 months. Shame on us for not pulling the plug earlier, but we really wanted to give Carter's a chance. We're moving on to someone who actually wants the business.
