Bernadette is the WORST and most incompetent manager I have ever come across…read more
Without writing a book on all of the issues I've had with her after renting from them for the last year, I'll just say DO NOT USE HER IF YOU DON'T HAVE TO.
She has TERRIBLE customer service skills and communication etiquette. She forgets everything. So if you have to use her - DO EVERYTHING THROUGH EMAIL OR TEXT SO YOU HAVE IT IN WRITING.
One thing with Klemm that I thought was weird from the beginning, was how you pay rent. There is no way to pay online or have automatic payments. I was told it was something to do with the type of bank account it is - sketchy. But whatever, renting was just going to be temporary. Anyway, I have paid by check every month and have NEVER been late. I have either gone into their office to hand it to them in person or more often than not, put it in the mail slot after hours (because you know, I have a job too). So fast forward to this past weekend. I drove to their office to drop in the mail slot, like always, but there was a sign over the slot saying not to use it. (Ok, well that would have been nice to know ahead of time). It's Saturday, so now I have to wait until Monday to get a hold of anyone. In an email chain I told her I went to pay rent, but I couldn't use the slot and asked if it would be available for use that evening as I would not be able to make it during business hours. Mind you, it's already the 4th and you have until the 5th to pay rent. So IN WRITING she tells me to put it in the mail and they wouldn't charge a late fee because it's already the 4th and they'll let us know when the mail slot is available for use again.
Fast forward to the 7th. I get an email and all it says is "...we haven't received your rent check, why?" Excuse me?! First of all, how professional is that! Second of all, we literally just had a conversation about this 3 days ago.
Well, considering I can't stand this woman and she rubs me the wrong way EVERY time she speaks, I may have had a snarky response of "I am not the mailman, nor do I work for USPS. I put it in the mail the day you told me to". Sure, that wasn't professional, I get it... but by now, I don't care about professionalism anymore because this woman doesn't have any. She then responds telling me how no one told me to mail the check and how it's my responsibility to have it there by the 5th and if I mailed it on the 4th then it wouldn't have made it by the 5th anyway.. and that I will have to pay a late fee because it has nothing to do with the virus and that I need to cancel that check and bring them a new one. Hahaha ya ok. no one told me to mail it?! (See, that's why you get it in writing) so I responded to her forwarding her own email that explicitly said to mail it and they wouldn't charge a fee - and she's not responded since. This is the type of communication I've had with her for the last year. Ridiculous.
As I told her in my email... had they put out a notice to their renters that the option to pay by mail drop was no longer available I would have brought the check earlier than the first, because yes, it is MY responsibility to pay and I knew I would not be available to go to the office during business hours this entire week. But they never put it out.
I don't know who really runs that place, because she seems to be on vacation all of the time... but whoever is the big boss, needs to do some house cleaning. Simple communication and professionalism is key. It's really not that hard.
