I don't have enough great things to say about the staff . I have a New Mexican rescue dog and they…read morehave been beyond patient and helpful with all my questions... re food snacks advice on diet ..: i am really grateful / thank you

The self serve bath facility is a lifesaver. The charge is around $10., and they supply you with…read morethe various shampoo's and conditioner's, towels and drying tool. Just bring your own combs and brushes. It's a very much appreciated neighborhood service for dog owners!

Love this place! Free parking (be quick) in back, great service and friendly staff. Kieth knows his…read morestuff!! Awesome choices of leashes shampoos and food for our fur family members. Skip the big box store trauma, try being greeted by name here! New location on commercial drive too

Okay, this may sound silly - But I don't have a pet yet... But I am in the process of possibly…read moreadopting a dog. I live in the neighbourhood and casually walked by to see if I could start pricing the average "start up" costs; just to know what to expect. I walk into a very well kept store, Attentive team and a smorgasbord of pet foods, treats and much more. I explained my situation to Tamara about my lack of knowledge about the current times of raising a puppy. Tamara was incredibly knowledgable on the topic and very patient with all my questions. Not pushing me either way to buy the most expensive but buy the best item suited for my needs and possible pup. With out a shadow of a doubt I will be back to get more information and items as needed. If you have yet to visit, try it; pet or no pet :)

Lluis and Linda have been caring for my dogs for 2 years. They treat me and my pups like family…read moreand have been so good to us. They have the magic touch and with time, patience and persistence won over my very anxious, unsocialized adopted pup. Both dogs are SO excited to see them. When one was having a hard time, Lluis and Linda went above and beyond to try to help hIm. We have been so lucky to have them in our lives.

Lluis and Linda have taken fantastic care of our 2 goldendoodles for daily forest walks. The…read morepictures sent every day are an additional bonus. Lluis is a fantastic photographer. We have also entrusted Louis and Linda with our pets and home for pet sitting when we have gone away for the weekend. We highly recommend them without reservation.

Always come here for my dogs food ! And the staff are always so lovely and helpful! Whenever they…read moresee me carrying the large bags of food they always offer to take it to the care for you.

awesome place! the employees were were so kind and sweet and they even gave me a goody bag after…read morebuying some stuff! they were so cooperative on the phone and I recommend this place. the quality of the items are also so good!

Paws for a Cause was a success again. This year, the event was set up in Stanley Park at…read moreLumberman's Arch and the rain didn't deter the thousands of people who showed up. Booths and tents with pet services and education filled the area showing support. The different booths included adoption services, pet insurance, pet friendly accomodations, nail clipping (funds went towards charity), agility course, treats and etc. It was great to meet many pet lovers and owners as well as their furry friend. This event helped raise money for the SPCA, but it was also so much fun for our family. Background: Paws for a Cause is an annual fundraising event for more than 32,000 animails the BC SPCA care for each year. These are animals who may have been neglected, abused or given up by owners. Participants can register and participate in a walk with your dog among thousands of other people. This is the 2012 site: http://support.spca.bc.ca/site/PageServer?pagename=2012_pfac_homepage

One of the most awesome charitable walks ever.....with your for legged friends. Well I took my…read moredegus...he has paws I guess. It is great to meet other pet owners, get some exercise and support a good cause involving animals. There is something for both the animal and pet lovers.

The most personable and caring staff I've ever seen. They genuinely care about you and your pet,…read morerather than mercilessly trying to sell to you. I give my dogs bath here and they have the highest quality food at a rather reasonable price.

I always have a great experience when I go to this store. The staff is so friendly and…read moreknowledgeable about the products they sell. I've been to some other large pet stores that are not nearly as helpful or caring. I would definitely recommend this Bosley's in particular.

OUR DOG WAS ATTACKED AND SEROUSLY INJURED UNDER THEIR CARE. AND A POTENTIALLY DANGEROUS DOG ALLOWED…read moreTO RETURN!! Our sweet, calm husky was attacked without provocation and severely injured by another dog at Dogtown by Dog taxi Daycare two weeks ago. She's almost toothless so she couldn't even defend herself. We have been trying to reach a resolution with them but they are refusing to provide us with details on the attack. They will not pass on the bill to the other owners and are only offering partial credit for future services. But since the other dog is still attending daycare, we feel like we can't trust them anymore to keep our dogs safe. If it wasn't for our dog's size and thick fur, the bite could have been fatal. A smaller, shorter haired dog would have had their throat ripped open completely. We have been asking them to at least let us know a description of the dog so we can avoid them in the neighborhood, prevent another dog from potentially being killed and get the medical costs ($1100) covered as well as a refund for the prepaid passes ($1600) we have with the daycare. All they can tell us is that a person unaffiliated with the daycare attempted to enter their private outdoor park and that agitated the dogs. Our dog was resting, lying on the ground and minding her own business when the other dog snapped and went after her. They say it was misplaced aggression and over excitement so she became the victim just because she was the closest. The dogs had previously met and interacted with no problems. They say that the other dog is in private training, will be kept separate if we send ours back but is still placed in a smaller group of dogs at the daycare. What's the point of an interview and screening if a potentially dangerous dog with a bite history is still allowed to attend? It could have been much worse consequences if that aggression was directed at a small dog or a child. At the first call, the daycare told us we needed to pick up our dog ASAP but downplayed the severity, saying it broke skin but she'd be alright. We got the call at 3:30 picked her up at 4 after they had cleaned up some of the blood. By the time we could get her seen by the vet at 4:30/5 pm until they could take her in at 5:30, she was still bleeding all over the floor. They got her into surgery and shaved the area to see the full extent of the bite. It required a number of stitches and was about 5 cm wide. It was a deep puncture that the vet said ruptured the muscle on her neck. Our other dog witnessed the attack and he has been shaken up ever since. Both dogs are still traumatized and now quite reactive to other dogs, something that was never an issue previously.

tldr: Contact the city about cases of incident from this place before you sign up…read more It's been just a bit over a year since our dog was attacked at this facility and since no real resolution was made I thought it was best to post my experience. Our husky was attacked while at daycare in this facility, she had been sleeping in the outdoor space and another dog freaked out when a person entered and decided to attack. This resulted in our husky requiring sedation and multiple stitches as the other dog went for her neck. After the incident, we tried to get in contact with a manager or higher-level employee to see what was going to be done moving forward. What we requested was to ensure the other dog was removed from daycare and to pass along the medical bill to the other owner. The waiver signed explicitly says that you are responsible for the medical cost if your dog hurts another, so this seemed fair. We were informed that the aggressive dog was not being removed, so we told them we were not comfortable keeping ours there and would like a refund for our existing passes. Regarding the medical bills, and refunds every person we talked to said we'd have to talk to a manager. We called and emailed over a dozen times for a month. Every time we got a hold of someone they said no manager was available, but that we would receive a callback. We would then wait 3 or 4 days but would never hear back. Finally, we made a post within some of the community Facebook groups and review sites warning other owners that the aggressive dog remained at the facility. We also informed animal control that an aggressive dog was being permitted to stay within the daycare service. Within a day the owner finally called us, we went back and forth about how we felt it was reasonable to pass on the medical bill. The owner did not care about our requests or how our dog was doing and was only concerned about the reviews. He then blamed our dog saying it was her fault she was attacked because she was a husky and that we shouldn't have taken her to the vet. Finally, we came to an agreement that they would sell the other owner discounted services and provide us with the money for the medical bills. They still refused to refund our passes or to remove the aggressive dog, but it was a step. A month after this, they finally provided us with a third of the money. They continuously harassed us about the reviews and promised the money was coming. When the review was not removed they cut contact and we never received the rest of the medical bills or a refund for the passes. After all this, we continued contact with animal control as they were working to see if anything could be done. We found out from them that this facility has a history of poor management. Including a dog fatality due to heatstroke, and leaving dogs in boarding alone overnight, which resulted in neighbours having to rush in and free dogs during a fire. We also found out that the same aggressive dog that had attacked ours ended up attacking another at the facility about a month later. Since the facility knew it was an aggressive dog and opted to allow it to stay the city has now decided to move forward with a more serious case. If you are thinking about putting your dog in this facility, DON'T. Even if you believe I am biased (which I am) I implore you to reach out to the city and inquire about their cases pass and active.

My dog Luna stayed there a few times when we traveled to Brazil. It's for long periods of time and…read moreit's a safe environment and they take great care of the pets.

I just put my dog, Bella, in boarding for 3 nights at the North Van location. The staff posted…read morevideos daily to their YouTube channel, along with pictures on their Instagram. I'm addition to that, I got the room with the camera as this was the first time leaving my puppy (6 month old) on an overnight stay. The staff were absolutely amazing in answering all of my emails/check ins to ensure Bella was okay. They reassured me with videos and photos that she was doing well. My sister went to go pick Bella up since my flight was delayed, and Bella didn't want to leave! Rather than going to my sister (who she knows and sees almost every day), Bella ran back to the Jet Pet staff because she didn't want to leave! I'm so grateful and appreciative for everyone that works here for the efforts they all made to ensure Bella was comfortable during her stay! She can't wait to go back!!!