What an amazing clinic! I have been taking my two dogs here for a few years. Everyone on their team…read moreis thoughtful, sincere, and highly qualified. I have absolutely no doubts that everything they do is in the best interest of my pups. One of the things I appreciate most is their bedside manner... I always feel heard when I bring one of my dogs in for what seems to me an emergent issue. Their patience, kindness, and reassurance in these moments is on point. I always walk away feeling as though my dogs are in the best care. Highly recommend.

Amazing professional staff. Dr K has been our vet for many year with 3 different pets. We trust her…read moregreatly and highly recommend

We moved to New Westminster, tried to find a new vet that worked for us, but ended up at Dr Bassi…read moreagain when the new vet we found made us nervous and scared we were going to be ripped off. We brought our pup back to Bassi who developed his own opinion. It ended up being the same opinion, but I realized something. I trust Dr. Bassi. Trust is a VERY difficult thing to come by when it comes to a veterinarian. Your dog can not tell you if the vet is nice, how they feel... what is wrong... they can't tell you anything. So you have to trust your vet. And I trust Bassi. Also, it means I get to eat at Planet India... have I told you about Planet India yet?...

My first visit to City Petcare. I went to another animal hospital further down King George Blvd and…read morewas gouged with fees. Asked for dental for my cat and was quoted $700 for dental and with extractions $1000. At City Petcare, I was quoted around $360 with $15 to $125 each extraction. The difference s huge! BTW first visit consultation fee is waived which is $29. If you are looking for a clean, fair priced vet clinic, go here. Dr. Basi is the only vet that works in your pet, noone else. Hours open is great also. I'm planning to continue to take my cat there for treatments.

Amazing treat my cats with great care and I have been so grateful for them to be there for my pets…read moreand I. Great animal hospital for your pets with friendly staff that show that they care .

I've been taking my 2 cats there for the last 8 yrs. I love that Dr. Chan and his partners are very…read moreethical. He will not sell you anything that you don't need and only performs procedures that are necessary. He explains, in detail, everything he's doing and gives you lots of good advice and information when he could be shooshing you out and getting the next customer, but that's not his style. An exceptional veterinarian who charges a fair price and is not out to rip you off. One of the best!!

Dr Rameez Sharma refused my dog an already prescribed arthritis shot that my dog had been given…read morewhich helped immensely. He agressively insisted my 15 year old dog needed xray and bloodwork for degenerative disease? And then what? He refused to explain why the dog was able to get the injection without xray and bloodwork (likely cause we both know it was not necessary). He was unethical and did not adhere to CVBC standards of practice and a formal complaint will be filed. Never to return.

My daughter found a young cat that was dragging one of his legs behind him. When she was finally…read moreable to get the little guy's trust she got him to Surrey Animal Hospital. The Vet looked at the cat for just a few minutes and said 'it's nerve damage'. We would have been happy to pay for an x ray, but he said nope, it's gotta go to a specialist. Gave us some pills for 6 days, not sure what they were. A week later we decided to get a second opinion. The second vet IMMEDIATELY located a broken bone situation. We did the x ray, and sure enough, the poor little darling has a broken pelvis. WHY did he have to wait a whole week to get a proper diagnosis???

We can't say enough about the exceptional care we received from the surgical team and the entire…read morestaff at Fraser Heights. As any pet parent knows, finding the "right vet" can be stressful, and we're incredibly grateful to have found such compassionate and skilled professionals.

I've been bringing my cat here for 2+ years now, and I've been really happy with the service here!…read moreAt the last vet, my cat was always really scared and nervous, but the staff here are so knowledgeable and know how to handle him. For example, they made sure to reassure him during his vaccine, and to gently handle him when he was nervous. The assistant and doctor helped answer all the questions we had. They are also super flexible with scheduling and rescheduling! Fraser Heights Animal Hospital is definitely a great example of a loving and professional vet clinic!

I cannot give a high enough rating for Dr. Om and all of the staff. They treated my dog for more…read morethan 14 yrs with all of the caring and compassion possible. I would never consider going anywhere else. Last month we had to put our beloved Koko to rest and they were there for us until the very end. When I visited again Dr. Om's assistant, Amber, cried with me. They couldn't be more caring. The office is definitely not the closest to our home but certainly worth the drive.

We've taken generations of our dogs to Dr. Om and have always received exceptional care. From the…read morevery first visit to the final goodbyes, the entire team has treated us and our pets with unparalleled kindness and professionalism. We couldn't have asked for better service

Do not go to this "hospital" unless you're already a client…read more Was turned away during an emergency visit and receptionist couldn't even bother to refer me to another place. We are not from the neighborhood and the fact we said we had an emergency and she offered no help would make me question their practice all together considering it's a "care" facility. Clearly they don't care.

I brought my 10-year-old Bengal cat, Gizmo, to this clinic with signs of heart trouble -- crackling…read morelungs, lethargy, thinning coat. Despite reviewing his grain-free diet, taurine deficiency was never mentioned. He was later diagnosed with Dilated Cardiomyopathy (DCM), but we were never offered taurine testing, even though it's a known and potentially reversible cause -- especially in cats on boutique diets. He died six weeks later in emergency care. I wrote a review elsewhere that was later flagged and removed. I'm sharing this here so others can be aware: ask questions, don't assume your vet is thinking about nutritional causes. Gizmo should still be here.

I had trusted and relied on this vet for a long time, but recently a very -very- scary incident…read morehappened. One of my cats has an allergy issue, which normally goes away with anti-histamines. Her bottom lip got swollen (like expected at times) but this time the meds weren't helping, and it kept getting worse. So I brought her to this vet, who knew her history (and had prescribed the meds. He told me that due to her jaw being out of alignment, her fang tooth had punctured the swollen part and it became infected. He advised that we should file down the tooth to prevent it happening again. I was given some antibiotics to clear the infection, and made an appointment for the next week for surgery. The estimate was around $450. At home, I had checked the antibiotics to see if they needed to be refrigerated, but there was nothing clearly indicating it, and I hadn't been told to when given them. So I left them out. But it bothered me, so I touched base with a friend who was currently in their internship to be a vet. They advised that yes, the antibiotics should be refrigerated, and although not toxic to still give my cat, it would lose potency. I told her about the scheduled procedure and she became very concerned. Filing a tooth would put it at huge risk of further infection and likely extraction, as it exposes the delicate pulp of the tooth. They recommended bringing her for an examination to their vet, and if needed they would do a full extraction instead (which was half the cost). She mentioned that any kind of dental work like the previous vet had planned should be done only by a specialist. I went back to Lifetime to get a replacement of the antibiotics, and had requested it be no charge since they hadn't indicated it should be refrigerated. I wasn't upset, but didn't feel I should have to pay again for an error on their part, which happens. The office manager treated me like I was a liar, making all kinds of excuses and defenses, and said this was the only time they'd replace something for free. I then told her I was cancelling my appointment for another vet, saying I felt more comfortable having someone I knew assisting with the procedure. She made me feel like I was some kind of idiot and worthless, and that hadn't been the first time she had made me feel that way. When I took my cat to the other vet, he performed an examination and showed me how her jaw alignment was perfect. There was absolutely nothing wrong with her teeth. It was a fluke happenstance that the swelling was in a bad placement that allowed the tooth to puncture it. All I needed to do was be more aware of it if her lip swelled again, and if it does puncture/get infected it would be an easier treatment to just deal with the wound. That cost me $45, almost $20 less than my visits to Lifetime, and he still gave her a thorough checkup outside of the tooth issue. If I hadn't gotten that second opinion, I would have not only been out $450, but my baby girl would have been set up for possibly MORE suffering if the exposed pulp became infected (a high risk), and had to go through MORE expensive surgery to remove a perfectly healthy and well-aligned tooth. My advice is to seek second opinions from other vets, especially in the case of expensive procedures. And don't pay a premium for a vet visit just because they're "convenient" in Pet Smart.

I just got a new kitten who was an orphan and needs to be checked out. The moment I walked in there…read moreit was calm and quiet. The staff was super friendly. My kitten seemed more relaxed then I thought he would be, which is great since it is his first time. I was made aware that the room has been infused with aromas to calm the kittens and dogs to give the animal a pleasant visit, since they like the animals to see a visit to the vet as a positive thing not a scary thing. They made sure to do so, when my kitten was fussy they gave him a break to roam around and get comfortable, they gave him treats and food to help. When he was poked with the needle he did not flinch, the doctor was super gentle. He let me know of his procedure before hand so I would be aware. I would defiantly recommend bringing your animals here, I know I will bring my dogs here now too.

We brought our bird Phoebe in for wing clipping and she had had lost a lot of feathers after an…read moreaccidental pouncing by our dog so she was a bit of a mess. The female Vet who does birds on Wednesday's was fantastic. She really knew how to handle a bird it was cool to see. Usually Phoebe is Queen but this Doc was def the alpha and Phoebe did what she was supposed to do .....No bitting lol!

Environment and service was great but wait was abit long. I had appointment 12pm and i got in…read more12:45pm . Doctor was very nice and handle my untame lovebird very well. And was did all the checkups and listen to my points i was worried abut and gave me amazing advice.

over charging for services like cutting my cats nails...3 months ago $15....now $32....and did not…read moretell me until i queried the overcharge....checked 4 other vets...15-18 is standard for a small uninjured cat...Miss diagnosis by vet of Glaucoma...later referred to a specialist....who said it was just an infection....for that it cost me $1000...for wrong treatment.....DR LAU SOLD OUT HIS PRACTICE 3 YEARS AGO AND THEIR JUST ONE DAY A WEEK....this place owned by a syndicate....not Dr Lau

Hello, we had been customers for many years, getting everything from our two dogs shots and…read morecheckups to getting their teeth cleaned which was 2k each time. We bought all our dog food from them, they raised the price of dog food over 20% all at once. I asked for a call back from Dr Lau and manager christie would not get him to call me. The dog food is $126.99 at Petsmart the same food at All About Pets is $ 171.68. I said in an email to Christie I will not put up with gouging and we are moving on from you. We bought our food and got everything done with you and this is how we are treated lol. Anyways she sent an email today saying our pets are no longer welcome there. BE VERY CAREFUL WITH THIS PLACE.