Terrible people working at this place. They claimed my cat was swatting and biting which he was…read more But because of this they wanted to sedate him. I didn't agree. They have staff who are scared of their own shadow. I asked them several times to put a muzzle or space ball over his head but they said they cant. I definitely do not recommend going here. They want to make easy money because their staff is incompetent. 0/10.

After many years my friends beloved dog passed away. As this occurred two days before Christmas…read moreit was a very difficult to find someone to give dignity to her beloved pet. I called a few vets and Central City had the fairest pricing. We drove the remains of her beloved dog over and the lady at the front was very caring and compassionate in receiving the remains. My friend was just sobbing in tears in the waiting room while I filled out the paperwork for the file. We were presented a box full of various urns which my friend would receive the ashes in and left. It was a very sad and emotional day but the person behind the front desk at Central City Animal Hospital was very kind and caring and made this day just a little bit better given the circumstances of the demise of a very dear and beloved pet.

I have been going to Columbia Square Animal hospital for 12 years when I got a puppy. I currently…read morehave one dog and two cats and they receive phenomenal care from the entire team. Dr Kam sees my pets regularly and they also see Dr Brar and Dr Puneet as needed. I trust each one of them implicitly and feel they always put my pets' needs first. Any time I call, I just have to say my first name and they know who I am. I even recognize some of the staff's voices when they speak as we have had such an amazing rapport. Dr Kam has been incredible in helping me make big decisions and he is so knowledgable- always taking more training and loving to learn. I consider each person there as family as they have seen me at my worst in losing a pet. They appreciate my pets' attachment to one another and always say absolutely when we can do procedures like dental cleanings two at a time so my pets have each other in the same cage. Their prices are more than reasonable and I buy lots of pet food from them as well. I will be with Columbia Square forever no matter where I live as the entire team is phenomenal. My pets and I are SO lucky to have this amazing veterinary team in our lives!!

We brought our cat in to have her put down. She had a horrible tumour in her mouth that caused her…read moreto sneeze and she last vision in her left eye due to swelling. As time went on her health deteriorated so before she got worse we wanted to give her a peaceful passing. That did not happen. She was taken away and we heard her howling in fear and when the door opened I saw being roughly handled in order to get sedated. I was outraged and disgusted by the lack of care shown This is not the first time I have seem how rough the vet handles our cats. I have two more cats and they will never go near this hospital. If you want your furry family to pass on peaceful and with care DO NOT bring them here.

There were multiple issues with this clinic, and we stopped going there around 2022-2023:…read more 1. Assumptions about language needs: Dr. Grubac, without ever speaking to us before, asked the vet tech if we needed a translator. 2. Inconsistent diagnoses from Doctors at this clinic. Dr Radnic said our dog is skinny, we need to feel him more. Dr Grubac on the other hand said our dog is too chubby we need to cut down on his food. We went to another clinic for 2nd opinion: The dr. Is very familiar with our dog's breed and assured us his weight is perfect and healthy. 3. Money grab. Our dog vomited three times over two weeks. Based on a single blood test, Dr. Grubac said our dog needed special prescribed food, which had to be purchased from their clinic. 2nd opinion from another clinic: At another clinic, we were told that one blood test alone is insufficient to confirm pancreatitis. A physical exam was conducted, and we were advised to monitor him. Our dog recovered without further issues. 4. Rash diagnosis without examining the dog. Our dog had a deep cut around his dew claw from his weekly hike with his mountain dog crew. ItConcerned, we called Kingsway Vet. Over the phone, the vet tech suggested that the dew claw might need to be amputated without even seeing the dog. Outcome: We went to another emergency clinic, where the vet provided ointment and a bandage. The wound didn't even require stitches. I would never come back to this clinic and would not recommend anyone to.

I have been taking my pug to this clinic for years after having terrible experiences at other…read moreclinics. Ruby the potato is always extremely nervous with new people and new places in general, but the staff at this clinic got her comfy and cared for on the first visit, so every time I bring her, she's happy to walk in on her own and stand on the exam table without too much panic. They always touch my heart with the care they give my sensitive little bb, I always leave feeling that both of us are calmed and cared for. Every visit they are very clear about estimated costs, they always prepare me for what the high end might be, and never add on unnecessary stuff, if anything is optional, I always feel that it is clearly explained so I can make the best choice for Rubys health and my wallet. All of the staff are always so wonderful and helpful, and clearly care about all of their patients. I've never had anything close to a bad experience with them. I have brought her for a wide variety of reasons, from regular vaccinations and checkups, to dental work with anaesthesia and everytime it's smooth and we leave better. This clinic is great!

If you hate your pets, you should bring them here for service. I would rate this place 0/5 if it…read morewas an option. They butchered my dogs ear and instead of repairing his hematoma with buttons and stitches like I was told it would be, once we had him sedated and I was to leave my dog in their care, they instead chose to suture 12 tubes into his ear damaging perfectly healthy ear tissue and stitching entirely through his cartilage 24 times. Zero informed care and quite frankly, I receive better care and service advising from my mechanic. I was sent home post-op with no pain killers or meds to help my dogs recovery process and within 5 days of his surgery and 1 evening using the no flap wrap they insisted I put him in even with these gross tubes and sutures in place, he got an infection immediately. I was told there was nothing I could buy from them to help his bleeding sutures heal a bit, clearly they are unaware Otizole exists. I was provided the wrong type of medication for the site of his infection (clavaseptin instead of cefaseptin), and ultimately needed to bring my dog to a vet who actually knows what they're doing for surgical procedures and post-op care. After VVH operated on my dog, I called numerous vets in Vancouver/Burnaby area to talk to them about their hematoma repair process and NONE of them supported the procedure of stitching entirely through my dog's ear nor was it advised to have ever sent me home with zero pain meds or anti-inflammatories, or use a no flap wrap (I was told to buy one and put it on my dog immediately after his surgery) My original review was hidden by VVH likely due to the photos I attached with it which is truly comical considering their management noted surgery procedure was validated. Show the photos and full review if that's the case and stop hiding the work you're so clearly proud of and refuse to reimburse me for despite costing me $1600 in a botched hematoma repair PLUS a second surgery which I paid for at a different vet all together, and additional costs for gauze and a no flap wrap which I was told numerous times to buy and keep on my dog for 30 days. I'm lucky my dog didn't die from their malpractice and overall lack of care in our time of need.

This place has gone completely downhill from years ago. I have been trying to get an appointment…read morefor weeks now. Using their contact form, I have requested appointments numerous times telling them when I'm available, and when they do deem to answer by email a day or two later, I am then asked to phone THEM! But when I do, they don't answer the frigging phone... EVER! I then email to ask them to phone me.... but I get crickets... and in the meantime, my pet has to suffer. Absolutely appalling service from reception staff at this establishment. The entire reception staff need to be sacked - and I will go out of my way to inform the owners as soon as I find out exactly who they are. So sad, as I couldn't recommend this place enough years ago.

Dr Maan is great! He has done a lot for me and my cats over the years, and I'm grateful that he is…read moreso knowledgeable, even when other vets haven't been able to help he has figured it out. It's so hard to find a vet that can take you on short notice and he's wonderful to take us in anytime I call.

Stay away from here especially Dr. Maan…read more On Jan 3rd our dog was bitten by two dogs that were off leash. We don't know the owners or which homes in the area they live in. We took our dog to Dr. Maan to see if our dog might need stitches and to get antibiotics. Dr. Maan looked at our dog but did not touch our dog nor do anything other than say the wound looked deep and needed Petscans and possibly needed to be operated on to see if there was any internal organ damage. (Read $$$) I felt really uncomfortable with him but I got antibiotics (even though we cleaned the wound and put on saline wound wash and polysporin. I paid about $70 including $25 of an examination fee where the doctor did nothing other than give prescription. What made matters worse is that Dr. Maan contacted the SPCA and alleged animal cruelty. The SPCA officer, Kevin McGeen then alleged animal cruelty and made demands to see our dog or that he would come around with the police. Let me tell you that we love our dog. Our dog is walking around and is eating and drinking. And our dog is getting proper treatment with antibiotics and plenty of care and love. If we believe our dog was badly injured, we would find a vet elsewhere. I feel we were badly treated. I went here because of the 5 star rating.

Daisy's Story Daisy is our rescue dog from Winnipeg. After…read morehaving six puppies, she was abandoned near the railway tracks and left to survive on whatever she could find. When we met her, she had few front teeth, heartworms, and lasting trauma that made her fearful of strangers and new people. After years of struggling to find a vet for Daisy, we visited North Burnaby Pet Hospital. The team welcomed us warmly and made room to see her the next day, even though she had not seen a vet in five years. Dr. Imami's Kindness Dr. Matin Imami treated Daisy with patience and compassion, even turning our van into a mobile clinic to make the visit easier for her. * Checked her heart * Clipped her nails * Expressed her anal glands * Gave her all her shots. Gave us some good advice. He also waived the charge because he could not trim one of the front paw nails. His kindness meant so much to us and reminded us that good people still exist. Thank you so very much.

excellent staff and they were so accommodating and were so good with dog. I would highly recommend…read morethis vet for your animal.

We decided we wanted to find a new clinic for our aging dog's health and chose Maple Ridge…read moreVeterinary Hospital on 203rd based on reviews online. We are so impressed and grateful for the quality of care from each of the staff there. Little dog was admitted for a thorough check up including Xrays and blood work so we left him for a few hours. There was no confusion over procedures or costs and some treatments for the future were discussed. When we went to pick him up he was wrapped up in warm cloths in the arms of one of the girls at the front desk. They decided to not just put him in a crate and cuddled him until we arrived. Dr Christian was kind, gentle and interested in the dog and dog seemed to be feeling very much better today. He had been under the weather for a few weeks so we're happy about that. They even called today to see how he was doing. I would recommend this hospital if you're needing a nice little clinic for your pet.

Great staff and professional service. The girls are all really friendly and treat both my dogs and…read morecats like royalty. My big dog and little dog get all medical needs looked after and they also board my elderly cat when we travel Once again very happy with this full service hospital

Very happy to go to the Blue Cross Pet Hospital's new facility on East Hastings. From start to…read morefinish, everything went extremely well here. Booking was pleasant and thorough. Reception was great, vet techs were warm, knowledgeable and efficient while also kind and personable. I had a temp vet, Jessica, and she was an excellent. Also warm, personable and very insightful. It was like night and day from other vet offices. The techs take payment in the screening room so there's no need to return to the reception area to wait to pay. I appreciate the organized appointments here. Have been recommending Blue Cross to friends and family since my visit.

I have been going here for the past few decades. Wouldn't recommend any other vets. The vets here…read moreare kind and patient and caring. I know my babies are well taken care of