I had gotten three quotes for a mini split, and was definitely impressed with Noah from Michiana…read moreHeating and Air Conditioning. Noah listened to me and heard my needs as well as really explained things well. Whereas the other two quotes just told me what to do, without any discussion, and I was not keen on their ideas. The install team was fantastic and the install was seamless. It is really a game changer to have this mini split - and I can't sing their praises enough.

This morning, I went to a property I own to check on the water pipes, make sure the cupboards were…read moreopen, etc., and was immediately greeted by a strong smell of gas. I called Semco, and they sent someone out right away (props to them as well) to investigate. After initially contacting another company and being made to feel like my situation was an inconvenience, I reached out to Michiana Heating & Air Conditioning. Michele, who answered the phone, was incredibly understanding, and I was very impressed with her excellent customer service. The technician, Mike, was equally outstanding--efficient, knowledgeable, and able to correct the gas leak at a very reasonable price. Both Michele and Mike are friendly, customer-focused professionals and true assets to the company, and I hope Michiana Heating & Air Conditioning knows just how valuable they are. Going forward, I know exactly who I'll be calling if a similar situation arises--and it will be Michiana Heating & Air Conditioning. A+++

My A/C went out last week and I called Masons Monday AM to ask to be put on the list for service…read more They advised that they could have someone there the next day, I was totally surprised when Felix himself arrived. I had described the problem and knew basically what the problem was. Felix arrived and in 15 minute had the problem located and had a replacement in his van. He and his employees are always courteous on the phone and in person. The service is great and the prices are very respectable. Mason's was highly recommended to me by a by another business associate 25 years ago, and I have no problem doing the same. jad608

Great local business that is truly trying to keep the prices reasonable for their customers. Owner…read moreFelix is as friendly and helpful as he is knowledgable. Staff on the phone has always been personable, prompt, and courteous. Mason's is a top-notch outfit, the likes of which you just don't see much anymore these days. They replaced the A-coil and outdoor condenser unit for our non-working central air, and they did it for substantially less than any other estimate from the well-know big brand names in town. Mason's was highly recommended to me by a co-worker, and I have no problem doing the same. Call Mason's before you decide to go with any other HVAC business, and I bet you won't regret it.

He was here within a half hour of calling! He fixed our office AC within a half hour and charged…read morevery little. I highly recommend for any needs! Thanks again!

Summer ended and it was time to turn my heater back on but turns out it wouldn't start. I googled…read morefor someone from the area and noticed Tj's had nothing but good reviews so I gave him a call. I didn't expect him to come out right away but he came immediately! When he got here he was very friendly. He walked me through things and explained the things he noticed and what the process is like. There was a couple of things wrong so he had to come back more than once but he made sure to get it done. The amount I paid was very reasonable as well! Will be calling him if I ever need something again and will recommend him to everyone!

I love doing business with this company. The products they handle are great, their customer…read moreservice is excellent and very responsive to any issue or questions we've had, and their technicians are very knowledgeable and well-trained. I would highly recommend them to anyone.

On the recommendation of a friend I gave these folks a call to come out and give my old furnace a…read morecheck before winter. I was very pleased with the service. I was treated in a respectful manner with a prompt service call within 4 days of contact. Everything was explained throughly. My furnace was in good shape so no other service was required. I wanted a small local company. I always try to support the business that shows they want my business. I'm tired of no call backs or no answers. I don't need a guy in a perfect uniform or brand new truck. A companies work and attitude are what get my attention. If you need HVAC service I'd suggest giving them a call. And the Thank You card was not expected! Thanks to you

This company does not care about you. We joined thier…read moremembership, and it has been a terrible experience. We asked to schedule our spring tune up in March, they scheduled us in May. Then they canceled day-of. Then they GHOSTED us THREE TIMES IN A ROW after re-scheduling us-- over and over-- no call, no-show... three times I had to call/text THEM to see why they never showed up. They never followed up or made good by attempting to fix the issue, even when after I reached out and told them about the TWO MONTHS of straight up GHOSTING and our continued desire to have them come out and perform the services they have been CHARGING US FOR the last 6 months. If you like being left in the lurch for MONTHS with terrible customer service and no communication, this is the company for you. Buyer beware, these guys do NOT care about thier customers at ALL.

They are not locally owned and operated. The prices are outrageous. I had issues with install and…read moreit could never talk to someone other than call center person who could not help and said they would pass on info and to expect call back within 24-48hrs ( way to long) only to never receive call back DO NOT USE THEM and share with friends and family. When they were family owned they were great but they have been bought out and are terrible now.

This is the absolute best experience I've had with any type of skilled trade company that wasn't a…read morepersonal friend. My boiler kept going out, and Marty (who is very personable, informative, and honest) was an absolute pleasure to do business with. He was very conservative with his approach, fixing the cheapest possible cause first. He ordered an expensive part and kept it in his, so in case the first round of repairs was not enough to fix the malfunction, he could come over quickly and get my heat back on without any delays. Luckily, that first thing wound up fixing the issue, and I didn't have to pay for what would turn out to be an unnecessary, much costlier repair. It doesn't hurt that the company has very customer-friendly policies: responsive 24 hour service (not just lip service), no diagnostic charge if a repair exceeds the cost of the visit, and no charge for any subsequent visits for the same problem within 30 days. Trustworthy, reliable repair is notoriously hard to find, but I've found it here!

Scamming senior and the sick. Set up a rental of water softener for my sick brother by putting it…read morein my parents name. Rental agreement is 10 years and you never own the water softener. Jeremy Young Took advantage of seniors convinced them it was a service plan. Brother died 1 year later and now the home is being sold, but now the senior parents have to pay off a scam rental, then pay for a new water softener to get the house sold on top of it.

We were assigned someone who was probably working his first day, but were told that we would be…read morecharged an exorbitant amount for his time. We were given several "options" from a multi tiered service plan, but were only allowed to choose from either of the two most expensive options. Can't recommend. The only reason for more than a one star rating is that the job was done properly.

They serviced our furnace and A/C unit and are very happy with their work. We thought they might…read moretry to push a new system since ours is so old, They didn't. They guys were professional and courteous and will definitely use them again.

January 13, 7:30 AM my furnace quit working. I called two or three different companies and came…read moreacross Heating And Cooling. They got right back to me and made an appointment within an hour. A service tech was here checking my furnace out. His name was was a real good service tech. They had me up and running within two hours for the new motor. I would recommend heating to anyone that needs air conditioning heating service. They did outstanding prompt by 10:30. My furnace was up and running full till no problem.jack mure

I called on Tuesday around 4:30 and they had a repairman here by 8:15 the next morning. Most…read morecompanies would have sold me a new blower motor when all that was needed was a connection cleaned. These are Honest people to deal with.