I've come here on and off for years, and I remember when this used to be one of the only local spots that sold kpop merch. Dropped by with a friend to have a look around and maybe partly because we were now older with more disposable income, or the album prices have grown more competitive as demand for kpop has become more mainstream, but we soon found ourselves with armfuls of albums thinking well, we're already here, so why not?
The girl at the register was unpleasant from the start. When I asked if they had another copy of an album both my friend and I wanted, she said no without even glancing at it. If we examined an item to figure out what it was, she would immediately say to put it down. She'd passive aggressively follow after corners of the store we were browsing in to "tidy" areas we hadn't even touched and generally behaved as if we had invaded her space in her own home. Cool. How she spends her energy is her right I suppose.
Then when it came time to pay I took out the punch card I've had for years. She looks at it and says sharply that all but one of the punches on it are invalid. They must have changed it to a stamp that has their store logo, but when I first got it workers would write the dates and their initials so that's what most of the stamps were. It's taken me so long to fill out because their items used to be so expensive compared to online stores that I'd rarely buy from them unless it was an item already sold out elsewhere or on sale.
I explained that the card was very old but she interrupts me and insists they've never written employee initials on stamp cards ever. This rubbed me the wrong way - firstly that she was so brazenly stating something she had no way of knowing (unless she's been working there since she was 12?) and second that she seemed to be implying I was faking punches on my card. How would I have convinced the last worker to make that latest "correct" stamp then? Did that person hand me a card, choose to start stamping on the second line, all so that I could go and backfill the rest with fake punches in different colors and handwritings? Just to one day reach this girl in the hopes of getting an unearned $10 off...
If she said that too much time has passed and they changed the system it would have at least come across less accusatory. I remember when I first got the stamp card, it was when I bought an EXO photobook from their trip to Europe. I was really excited about it because it was on discount and I was a huge fan at the time. That must have been at least six years ago, so if that's too long for the stamps to still count, that's fine. The latest stamp was from when I bought a BlackPink photobook released last year, yet whichever cashier we had hadn't said anything then. There was also just no reason to act like I was trying to cheat their system when I already had $100 of merch in my arms.
I'd show a picture of the card but she tore it and kept the pieces, which frankly came off more unhinged, before aggressively stamping my new purchases onto a new card. Even the way she entered my purchases was angry like having sales to report was causing her a great and cruel inconvenience. I didn't make a fuss or argue at all - it's $10 off when you spend a cumulative $200, not really worth fighting for - so I'm not sure where her attitude was coming from, but it was the interaction that bothered me more than anything.
I even thought we'd really offended her some way before I read all the reviews citing terribly rude customer service. And all that trouble was a waste of everyone's time because I doubt I'll want to return when I can just order albums from cd shops in LA and bypass this nonsense. I'd recommend Choice Music, Music Plaza, or Kpop Republic's online stores for competitive pricing even when you factor shipping within California. Ktown4u has fair pricing too depending on your shipping selection and order size, and even Mercari (online) or Bookoff (in Kearny Mesa) are options if you don't mind second-hand albums. For another brick-and-mortar experience FYE in Carlsbad has kpop albums, and Haha Fashion in Mira Mesa has a small amount of kpop merch and similar types of cute plushies and accessories. Even Target has a limited online selection of kpop cds. I'd suggest any and all of those before coming here. I can only presume due to their hostility toward customers that this is how their employees would prefer it as well. read more