I was lost in Astoria and trying to find a correct address. I found the assistant manager (Carey,…read moreI think) and asked if I could use the phone (I don't have a cell) to contact the person who gave me the address and I was told no. Because letting a lost person use the phone to find their way is such an imposition? She was very rude. I can only imagine how terrible she is to tenants.

I've lived here for over four years now and have to say I really love it. The buildings are a bit…read moreolder but over time the management team is slowly upgrading and updating. The apartments are bit smaller than a city girl like me is used to however all the housing in the area is like that because the buildings are older. Living on the bay to see the sunsets were the best feature. A huge bay window on the top floor gave me an unobstructed view of how beautiful this place is. Everyone is very respectful and the place is smoke free. Everyone was super nice to my dog as well which is a big perk. The management team was quick to assist whenever needed and honest about what they could accomplish. Sad to be leaving!

We work with Emerald Heights staff weekly. They are easy to communicate with and friendly. Move…read morein ready units are fresh with new vinyl and carpet, and clean. A great environment for everyone!

not very happy what's so ever.. I have an 11th month old told them we had a problem with mushrooms…read moregrowing in our apartment... they fixed half the wall and removed the wall... didn't bother removing mold that you have to move a door to see or even smell... I've had cold water for the past half a year... we talk to them about it no responses.. when we talk to them about it in person they act surprised like they never knew about it... ordered a water heater still waiting on it, they put it on back hold Tried fixing it with just a few touches to the old water heater.. I have to boil water to the right temp for my baby boy to even get a bath.. and even then the water is leaving rashes on my skin, management made a false clam saying my dog was off leash when he wasn't theres a pitbull that's always off leash behind my apartment But I get blamed for it and a warning on my door... sounds about right.

Really quick and friendly service! and they had the specialty key that I needed whereas no one else…read morein the area did!

Mike was fast, efficient and friendly. He was the only company who answered my call, and he came…read moreout right away. He got me into my vehicle in about two seconds. He was also kind enough to make me a spare key and showed me where to put it should I find myself in a similar position again. I would recommend Mikes services to anyone!

Jeremy from Port Town Property Management is in my neighborhood supervising a rental property. I…read morejust popped my head in to say hello and commend them on their progress. Jeremy was rude, made disparaging comments, and slammed the door in my face. I am a community forward resident, realtor, and board member and am disheartened that someone in the real estate industry behaves so poorly. I encourage Jeremy take a class in community building and communication.

My experience with this property management company as a Representative of an Owner was deeply…read moredisappointing and raises serious concerns about their integrity and professionalism. Throughout my short time interacting with them, communication was inconsistent and often evasive. The most troubling issue arose when they attempted to accuse me of breach of contract due to court ordered change of representation for the owner of the property-- a claim that has no legal foundation . This was their way out of the contract due to my questioning of their leasing the property to an employee without proper pet documentation. Nan, the Port Town Owner and "Manager", ceased contact after being questioned about undocumented pets moving into the property. Though the documentation was later provided to the previous representative, the ESA pet paperwork was established, dated and documented AFTER being questioned which says enough. When bringing this up as a concern, Nan terminated the contract with 48 hours notice. In her termination notice she did not specify a reason which is necessary if she is making claims of breach. This is another example of where Nan appears overly confident in her assertions despite not knowing what she is talking about. Using a court ordered change of the property owners representation and its required duties as a pretext to terminate the contract was not only dishonest -- it had no legal basis and appeared intended to deflect attention from her own managerial failures. After consulting with a lawyer and reviewing the contract thoroughly, it was clear that her accusations were unfounded and if anyone, it was Nan and Port Town who breached the contract due to her lack of understanding a court order signed by a judge. They then withheld the money collected from rent and deposit for a month until they were sent a letter stating we would be moving forward with Small Claims. Nan, the "President, CEO, Property Manager" of Port Town seemed especially confident in asserting her claims. However, confidence does not equal legal accuracy. Despite her insistence, her interpretations of the contract and "breach" had no legal merit and it was in fact Nan who was in breach. Even more alarming, the arbitration clause she referenced pointed to an entity that two separate attorneys in Clatsop County couldn't find record of -- raising serious questions about the validity and enforceability of any of their contract terms. This entire experience felt less like a misunderstanding and more like a deliberate attempt to intimidate and manipulate through false assertions. That kind of behavior is not only unethical -- it's unacceptable in any professional setting. If you're considering working with this company, I strongly urge you to look elsewhere. Property management requires trust, transparency, and accountability -- none of which were demonstrated here. My experience with Nan and Port Town is they are opportunists who will take advantage of their clients and run when questions are asked. There are far more reputable companies who will treat tenants and clients with the honesty, respect and fairness they deserve.

I took a coast guard uniform to get rank insignia sewn on and the sides tailored. She promised it…read morefor the next week and said it would cost about $20. I used to do alterations for a living and made sure to ask if she was up for the job of tailoring a uniform because they can be a bit tricky. When I went to pick it up I was told that it was $30 because it took her an hour to do. I paid and then saw that it only had one row of stitching. She told me she would add the second row. When I picked it up the second time the stitching was crooked and the rank insignias were in the wrong place on the collar. I didn't want to continue picking the work apart and I just left.

Nice store. We needed to get some yarn while we were in Astoria and didn't want to have to wait for…read morea Portland store to open before we left town. They also carry a lot of quilting and sewing supplies and do alterations. The women who work there are very friendly. Mostly I'm posting this because it was hard to tell from the internet whether or not they still existed. The nearest evidence I could find was from 2009. We were taking something of a risk not getting yarn in Portland. So: Custom Threads officially exists as of Feb 2013.

Chris LaPointe is the most skillful real estate broker on the Oregon coast, bar none. His…read morebackground in design and construction sets him apart from other brokers, and it came in handy when identifying the keepers from the money pits. He has a relaxed demeanor that's appreciated when you want to look at several properties but don't want any pressure to make an offer. After considering many homes in Astoria and the surrounding areas, I had my heart set on a complicated short sale that Chris did not shy away from; instead, he gladly wrote up the offer, negotiated an additional 10K off an already rock-bottom price, and navigated me through a short sale labyrinth that got me my house. His approaches are waterproof in the Oregon rainforest; I wouldn't look further for an outstanding real estate professional who's a cut above the rest. Happy Buyer and Native Astorian

I have been waiting to get to review Abby Rusinovich at Pacific Pro as an agent…read more. She is our hero, and I will never be able to thank her enough. Abby has worked with us for a full YEAR, worked patiently and with a positive attitude the whole time. To say the least, we were her 'problem children' (though she would never say as much..). I am disabled and so have special needs and she took that very seriously, and very thoughtfully picked and chose houses that she thought would work for our family. She grew up in Astoria so intimately knows the ins and outs of the area. Embarrassingly, we went through 2 escrows (!) before finding our Dream House.. she stuck with us with such sweetness and positivity.. At one point, I thought for sure she would she would divorce us.. and yet she kept working hard for us.. Now, my little family is in our dream home.. Truly, it is because of Abby and I will never be able to thank her enough!