Super charming place with a lovely staff! I had my eyebrows waxed and they turned out great.read more

Facial and wax. Great service, ambiance. Friendly and professional. Left feeling amazing!read more

We stopped in by chance, and they could fit my husband in in under 30 minutes. Covid complaint…read more 1st time for my husband to ever have some waxing done. They where very knowledgeable and put him at easy for the nose hair waxing. They explained it all .... couple deep breath's and pull! He said it was less painful then he thought it would be. Which is good, then he'll be back.

Avoid this location! I was a regular happy customer here for several years, but management must be…read moreAWFUL because the staff turnover has been out of control the past year. All 3 of my previous regular waxers (who were wonderful!) have left the company, citing poor management as the reason. And the new staff I had to see to use up a pre-paid package were terrible - on 2 separate occasions (different waxers), when I got home, I had to re-wax myself because they'd missed huge patches. So glad I dont have to be tied to this place anymore.

I was in desperate need of an eyebrow wax before a trip and Waxing the City was nearby some errand…read morerunning I had to do. Thank goodness they take walk-ins. It was super easy to get in; there is a kiosk where you either put in a phone number for an existing appointment or request a walk-in appointment. I did have to wait about 20 minutes, but I also expected that with no previous appointment. My esthetician was FANTASTIC. She did an excellent job and was incredibly kind. She wasn't pushy about making more appointments either. Since I was a new customer as well, I got a 20% discount. I will definitely come back to Waxing the City!

Very personable, nice, and sweet staff! They really listen to you and do their best to give you…read morewhat you want! They're also very communicative if anything comes up. Clean place-- lobby and wax rooms included! I LOVE coming here!

Krista is amazing at what she does! Went in to get my eyebrows done last week, and they look better…read morethan they ever have. She took the time to figure out what I wanted, and did a great job delivering. She also showed me how to shape and maintain them at home, which I really appreciated. Came back this week to get a facial and had a great experience yet again. She uses quality products, makes the experience relaxing and pleasant, and left my skin feeling fantastic. Highly recommend her.

Krista was great. It was my first wax and she made the whole experience so easy and as enjoyable as…read morea wax session could be. Friendly, great engaging conversation, while still guiding you through the wax process.

I had a great first experience!…read more I've never gotten a bikini wax before and Edwina made the experience great. She was sure to explain everything she was doing, she was reassuring and a great person to have a conversation with. Will be back again soon, thanks Edwina!

Edwina is professional and friendly, she makes it almost painless to have hair ripped out by the…read moreroots; not really, it still hurts but she is the best. Jiggly thighs? So not an issue with her respectful attention. And do your pits! Best area to have hair-free in the summer.

Great experience with Liv! Loved how the lashes turned out and the speed to get it done. Will be…read moreback for sure !

Liv did an amazing job, and answered all my questions prior to booking right away! She was…read moreextremely nice and attentive throughout my brow tint and eyelash extension appointment and was super considerate of my pregnancy taking extra care and time to make sure I was comfortable and baby was supported. I definitely left feeling amazing and ready for my induction!

I have been with EWC for almost 10 years and I've never had any major issues worth complaining…read moreabout. I've been with a few different locations, Woodbury, Vadnais Heights, Eagan and now with Roseville. My most recent encounter was with the Manager of the Roseville location, I did not get her name, nor did she tell me her name when I asked for the manager (Phone interaction). I had a pass that was for 9 waxes, and then they had a promotion going on two months ago (June) for the unlimited pass. This is what I really do not like about EWC, they push the front staff to up sale so they will withhold important information just to make the sale, or mislead you to make the sale. I was advised, my unlimited pass would start after I finished my current pass, so I went ahead with the purchase. I finally finished my last wax for my 9-pass last weekend 8/16. When I asked the front staff when my new pass would start the gave me a date of Aug 20. It didn't make sense to me, since I wouldn't be in for at least another 3 weeks, so I'm basically losing a month. The manager wasn't in so then I called later on in the week. When I call the manager told me the pass starts when I bought it. Again, this is not what I was told. She then continued to tell me my 9-wax pass was completed in June when I bought the unlimited pass, which was not accurate. So, that tells me she really didn't look at my account before trying to get assist me and really just wanted to get me off the phone. She then said that I was correct and my last visit was 8/16 so she'll change my new pass to start 8/17. Again, how is this fair to me that I would be losing a month? Had I known it was going to start the day I made the purchase I wouldn't purchase the pass until I needed it. She then put me on hold and came back and said it was company policy that they couldn't change the start date, but she was going to do it this one time for me (as if it was my fault that they did a poor job providing the proper information). Then she continued to tell me that my pass for the 9 visit never expires and that I could've saved it and started using my unlimited pass right away. She did not like that I pushed back and stated that it should've been communicated to me at the time of the purchase. It was just upsetting for me because there was no accountability taken and she basically blamed me and acted like she was doing me a favor for the misinformation given. I've heard numerous stories from esthetician about how terrible the leadership and the management is with the company. I truly feel bad for them. I loved every esthetician that I had, I switched locations just to follow certain esthetician. This is really just more information to get all the details before making any purchases, the front will be pushy but that's because they have to be.

I've been coming here for over ten years and have a good experience pretty much every time! The…read morefacilities are clean. The check in desk staff are always kind. A little pushy on the wax passes, but not in a crazy annoying way. But honestly the passes are a good value. I've seen Ava the last couple years and love her! She is so personable and professional and waxes efficiently. The wax they use is great and hurts much less than other waxes.

Kelsie is the absolute best in the business! I had been getting waxes for a long time in the…read moreChicago area and when I moved to the cities and found Kelsie I was so happy! I have been seeing her for about three years now. She is extremely professional and truly cares about all of her clients. Book an appointment at The Wax Studio. You won't be disappointed!!!

I got laser hair removal on my underarms. After 8 treatments there was still a significant amount…read moreof hair. I was told I could get 2 more treatments on them. I was accidentally charged for one of these additional treatments.... I called the front desk a total of EIGHT times in 4 months, every time they told me this was a mistake and they would get the manager to take this off. It never happened. On my 10th treatment I asked to talk to the store manager and she was not in. The front desk assured me they would get the accidental refund back... it never was. Got the email of the manager and she just never responded to me. I gave up which I am assuming was their goal. WASTED all this money and still have a good amount of underarm hair. I would not have paid this much if I didn't know I would still have a good amount of hair. It is thinner and lighter but not "a couple of hairs here and there" like they said it would be. Horrible place, do not waste your money or your time and clearly management is non-existent. Most bothered by this lack of response from management, based on the email given her name is Nichole Haugen, and incorrect charge.

I had mostly positive experiences at the Grand Ave Ideal Image. I signed up for an unlimited…read more10-month laser hair package and it was *very* expensive. After a couple sessions with various clinicians, an excellent one explained to me that I should have been getting 2 rounds of treatment at each visit due to a condition I have. Since she discovered their error, she extended my 10-month period for several months at no cost, which I was very happy with. Overall, the clinicians were friendly, caring and seemed very competent. There was one clinician I had for 2 appointments, and she seemed less competent. During both appointments, I had to stop and explain that the other providers provided pressure to treated areas to help ease my pain throughout the procedure. Even after she seemed to understand, she did not execute it nearly as effectively. The pressure she applied was generally too light and she sometimes would apply it in the wrong spot. I'm sure my very strong reactions throughout the 2nd appointment made it challenging for her, but still I had a better experience with the others. I explained to her that my skin rarely had such a strong reaction and that the pain lingered, and then had to ask her for aloe and hydrocortisone - things the others graciously offered right away, regardless of my skin's reaction. After my first negative experience with this clinician, I made sure my next appointment was not with her and the following appointment was better/more normal. However, I had to reschedule my last appointment and could not see who the provider was when rescheduling, and so that is how I ended up with this clinician a second time. I'm finally done with my package, and am relieved, not because my hair is gone (it's not gone, after all that), but because of the challenging scheduling, the mix of very good and less competent clinicians, and intense pain during procedures.