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K Beauty Outlet

4.0 (1 review)

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4 months ago

Helpful 21
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The Lombardi Plastic Surgery Center - Occlusion

The Lombardi Plastic Surgery Center

3.4(47 reviews)
4.1 mi

Both Nicole and the front office made me decide to NEVER go here again. I don't think I have…read moreencountered one person behind the front desk who has customer service skills. Every time I interact with someone over the phone they sound like I have somehow inconvenienced them. It's ridiculous that their email address and submission form on their website are advertised as ways to get in contact with them when no one responds. I spent well over a month trying to obtain written information on the procedures I have gotten done over the years as something had changed and I had an allergic reaction after my last appointment. Despite this, there was still no urgency on the front desk's end. When I called the first time I was told I would receive a response to my email and it never happened. I called again a few days later and the same thing was said and I still have nothing. Not to mention both people I spoke with were far from friendly or helpful. The poor customer service, as well as countless issues I have had with my filler and premature migration, is what made me switch practices. Nicole told me that my filler migration was my fault because of my anatomy. What's insane is she still offered to add more filler if I wanted. I received a second opinion from someone much more experienced and learned it's a technique issue and based on pictures I have, I had migration VERY early on. Nicole made me pay to get it dissolved when the migration wasn't my fault. Nicole also not only injected me with an active cold sore which led to an infection, but I had a scary occlusion because of her work. Her lack of patient education and one size fits all mentality is scary. Please do your research before coming here. I had one awful experience after another and am now with the most incredible injector elsewhere. I will never recommend this practice to anyone.

This place is the worst. They constantly have specials on toxins but it's all a scam. The Botox is…read moredef watered down it doesn't fully take ever and you constantly have to come back at least 3 times to get more units and keep paying more each time. As a regular customer they should know my units by now. But I have gone elsewhere and received a lot less units that worked the first time and never had to return for more. How can less units work better? It's because they are telling you you need more when you don't and watering it down. I have heard this from other people as well. Save your money and go somewhere else!

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The Lombardi Plastic Surgery Center - Friendly Staff

Friendly Staff

The Lombardi Plastic Surgery Center - Office Entrance

Office Entrance

The Lombardi Plastic Surgery Center

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Sephora

Sephora

1.8(4 reviews)
4.7 mi

I admit it: I'm a 25 year old woman who has never gone into Sephora before. Until now anyway. I am…read morea creature of habit and stick with what I know and like so I never had any reason to venture in that shop. I went in there during a quiet part of the evening, there were no customers that I could see aside from myself. While it was nice looking at and testing things on my own, I was surprised that none of the employees offered to help me or ask me questions. Most shops at the mall if you even so much as look in their direction while in another store shout across the room asking if you need assistance lol. As I was checking out, the cashier was quiet and seemed somewhat disinterested however I did think it was incredibly nice of her to offer me a free, small "birthday" sampler even though my birthday was several months ago.

I've been to this store many times and spent a lot of my hard earn money. I came in to EXCHANGE a…read moreproduct that was RECOMMENDED to me by an employee who colorIQ me. After using the product and noticing that I was ORANGE when I went outside I was totally beside myself. I tried to make it work because I didn't want to return it, btw I've NEVER returned anything to them. So I come I'm and they look up my purchase and she was also, nice enough to find my CORRECT color. But once i got to the counter her tune completely changed she asked her coworker what she should do and she told her make ur own judgement. That was fine with me i wasn't RETURNING anything just swapping out for the CORRECT shade. But since it was past 2mths she wasn't able to help me. My next question was so I'm supposed to walk around orange?? Her smart remark was a shoulder shrug. I was absolutely disgusted! I told her to just throw the product out and walked out empty handed. I would never again shop here or any other Sephora if this is what customer service is to them.

K Beauty Outlet - cosmetics - Updated May 2026

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