Our tech Damian and K&S, went out of their way to work with our warranty company to get our water heater fixed!! They were able to get out here within a couple of days. Damian was able to explain the issue, tell us our different options and what that entailed. He handled the warranty company, getting what we needed taken care of. He fought for us when the warranty company got their info mixed up, tried to blame everyone else and didn't want to take responsibility for screwing up! Nor did they want to pay to fix it right! Without Damian, my water heater would probably still be leaking and my husband would still be yelling at the warranty company!!! Thanks Damian!!! read more

This company was extremely unprofessional. The technician scratched the inside of my toilet while trying to unclog it with a tool he called a "snake." When I reported the damage, the company falsely claimed that he did not scratch the inside of the toilet--unbelievable. After persistent efforts and multiple emails, they finally agreed to replace my toilet with one they said was equivalent to the damaged one. However, the replacement was nowhere near the same quality or value. Despite my attempts to follow up via calls and emails, I received no response from their service manager, Steve, who initially was unwilling to replace the toilet in the first place. I even requested to speak with the owner, but no one has responded. This has caused a significant inconvenience and frustration. I would not recommend this company to anyone. I was willing to pay the difference to get a replacement comparable to what was damaged, even though it's their fault I shouldn't have to, but I was exhausted from the back-and-forth. Overall, this has been a horrible experience. 2/24/2029 read more

If I could leave zero stars I would. Absolutely horrendous customer service department. K&s came out to our house at the request of our home warranty. They couldn't access the pipes because our home was built in the 70s and has asbestos in the drywall mud. Recommended we have that abated and call them back for repairs once containment was complete. Once we called them back we got the run around multiple times attempting to schedule the follow up service call. Once a plumber finally came out, he took one look at the walls and said I cant touch this since the drywall has been removed. When asked why he said home warranty wouldn't allow it. We called home warranty and they disagreed with the plumber, and said they would allow it. We've left multiple messages and k&s will not return our calls. Zero work has been completed. read more

This company is a stone trip. I had my PRV replaced through American Home Shield through them. The server tech had charged me an additional fee, siting a modification. However, he just put everything back the way it was in the first place. Now, I'm confused on the word modify. Does it mean to make changes or putting everything back the way it.was? read more

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Our home warranty assigned this company to our plumbing stoppage service request. After waiting a couple of days, the technician arrived. He stated that he would try one thing and if that didn't work it would be a vent issue. After attempting to unclog the stoppage a minimum of 15-20 minutes, he stated that it was a vent issue. He returned to his vehicle and was gone probably 10 minutes leaving us to wonder. He then returned and stated the home warranty denied the claim, and he quoted us $650 out of pocket costs to repair the vent. I told him that we would be in touch if we decided to use their services. We decided to get a second opinion to verify if the charges would be less. We had a contractor come same day. He told us we didn't have a vent on our home. He gave us several options he could try. He was able to unclog the stoppage through the toilet and no vent repair was needed. This issue would've been covered under our home warranty if the first technician would've done a more thorough job. Now, we are out of pocket almost $500 due to having to get our own technician. read more

K and S Plumbing left my family in a dangerous situation for four days, despite AHS indicating that they were marking my issue as an "emergency". K and S provided abusive customer service and ultimately abandoned the job. This company acts with complete disregard for customer safety, engages in predatory pricing, and abandons jobs. Because of their negligence, we were left without our stove or hot water for 9 days, forcing us to eat out for over a week. One member of the household is diabetic, so not only did this cost lots of money, it put her health in jeopardy because of the limitations on finding diabetic friendly food outside of the home. The issue began on Monday 9/28/26, when we smelled gas and called Spire, who turned off the gas for safety. We were told by AHS that this as an emergency call, yet K&S casually waited four days to show up, finally arriving on Friday, 10/2. The technician on Friday did absolutely zero physical work, dismissively stating he "needed a permit to fix the leak." His name was Damien. When I rightfully pointed out how badly they were wasting our time on a safety emergency, the technician callously replied that "as long as it wasn't him and his family, it didn't matter." Initially, I wanted to try to ignore the comment, but it disturbed me so badly that I felt it needed to be reported. So, my wife called their office on Monday to report this horrific behavior. Their representative, Taylor instead of apologizing defended his statement saying that my I provoked it. The next day when the leak still wasn't repaired, I called and asked for the manger who was conveniently out to lunch. I had been told on Friday that no managers were in the office. I left a message for the manager to call me. When we connected, Friday I reiterated the technician's behavior and the manager also stated that it was provoked and did not apologize. So the topic was glossed over. When I stated that I had spoken to other plumbers who told me that a permit was not needed to begin the job, the manager blatantly stated: "That is a lie." I restated to him the same thing said to the technician, which was that the company should be ashamed to treat people this way. Still zero apology was offered. On Monday, a second technician came out, installed a pressure gauge, and admitted that he couldn't find a leak. He left the gauge in place and claimed he was going to the county to pull a permit and would return. He never returned, never called as promised, and completely abandoned the job. On Tuesday, we received an email from AHS asking us to log into our portal or call AHS to review and approve noncovered charges. There was nothing to review in the portal so we called in and were hit with an unitemized, out-of-pocket $975 code upgrade demand for a simple drip leg on our drop-in-range-an issue we had no idea existed until that moment. When my wife called K&S for transparency, Taylor refused to give us an itemized estimate stating that we should have gotten it from AHS and that she couldn't give her estimate to another company. We explained that this was the first of us hearing about this and would like the estimate to understand what was found. Again, she refused and said that we needed to speak to AHS. She claimed that it was an appliance issue and that we needed an appliance repairman not a plumber. We explained that this was the first time we heard this. She stated that she had explained everything and that she didn't know what else to tell us and she then hung up in the middle of the call mid-sentence as my wife was talking. We finally called Spire back out. Using the pressure gauge the plumber abandoned, the gas utility ran their own test, confirmed the system was 100% safe, and restored our gas immediately - proving K&S Plumbing's $975 demand was an entirely unnecessary, predatory cash grab. Online reviews confirm a pattern: this company treats home warranty customers poorly compared to private clients. AHS must protect its members and stop sending this rude, deceptive contractor into people's homes. read more

I normally don't leave negative reviews, but after two separate experiences with K & S Plumbing through my AWR home warranty, I feel it's important to share mine. The first time K & S was assigned to my claim, I had a water leak that was causing damage beneath my flooring. The first technician stated it was a slab leak, and leak detection was scheduled. When the mitigation company arrived to place drying equipment, they discovered the actual leak themselves. It was a small water line behind my refrigerator--not a slab leak. They weren't even there to locate the leak, but fortunately they were honest enough to point it out. Had I relied solely on the original diagnosis, I could have paid for unnecessary work. K & S then informed me the repair wasn't covered and provided an estimate that was far higher than expected. I later hired an independent master plumber who repaired the line in less than an hour for a very reasonable price. Unfortunately, my second experience was no better. I had a complete plumbing backup, leaving every toilet and shower in my home unusable. K & S initially told me they couldn't come for five days. After I contacted AWR, they rescheduled for the following morning. Although I was told the technician would arrive between 8:00 a.m. and noon, I received a call at 6:30 a.m. saying he was on the way. When the technician arrived, he came without any equipment, looked briefly into one bathroom, and did not run any water, flush any toilets, inspect the floor drain, or perform any diagnostic testing. He simply stated that I did not have an outside cleanout, that the drain would have to be accessed from the roof, and that it was not covered under my warranty. He then left. When I later contacted AWR, I was surprised to learn that the technician had reported I was advised the repair was not covered and that I declined an estimate. That is not what occurred. I was never offered an estimate. Based on my experiences, I was left feeling that my issues were not thoroughly evaluated before coverage decisions were made. After reading many reviews from other customers describing similar experiences, I became concerned about the consistency of the diagnostic process and claim handling. My expectation isn't that every claim will be covered. My expectation is that the problem will be properly diagnosed, that findings will be accurately documented, and that customers will receive clear explanations before a claim is denied. Unfortunately, that was not my experience with K & S Plumbing. read more

I used my warranty through American home shield to replace a hot water heater. K & S quoted me $1920 more in labor and parts that should have been covered by American Homeshield. I went by the shop and spoke to Chris who knocked it down to $1670. Still not happy but the Installer Matthew was great, he did a great job. Everything looked neat clean, and he took all the trash and hot water tank with him. read more

I had a terrible experience with K&S Plumbing Services (Alabaster, AL), who were dispatched through my 2/10 Warranty. The technician charged the $75 service fee just to confirm my water heater was broken, then left without offering a repair plan or any follow-up. When I called for an update on April 29, 2026, the woman who answered was rude and sounded completely unprofessional/inebriated. Zero support and zero accountability. Save your money and request a different provider from your warranty company. read more

Hi this is Lawrence. Whatever you do please stay away from this company. This company only cost you time and money and nothing is getting done. The master plumber comes out and evaluate your problem but does not follow up in trying to solve the problem, three days at my home and could not fix the problem, and the master Plumbers helper. Keep an eye on him because he will relieve ( piss ) himself anywhere he can, specially on the side of your home. and if you have security cameras, you will catch him in action like my cameras did. Stay clear at this company they are a group of non-professional want to be Plumbers. If I could, I would have gave this company zero stars but I had to do one in order to be able to post. read more

I submitted a service request through American Home Shield and paid the required $125 dispatch fee for what should have been a straightforward repair: replacing a toilet flange due to normal wear and tear in an older home. The flange had rusted, nothing unusual and clearly not caused by misuse. The plumber, Pieter, came out and said he needed to order a flange repair kit and return. Shortly thereafter, the warranty claim was denied, with the explanation that the damage was caused by "excessive force." That assertion is completely unfounded and appears to be a pretext to deny coverage and instead push an outrageously overpriced out-of-pocket repair, $650, to return and complete the work. To make matters worse, Pieter did not properly reinstall the toilet before leaving. It is now leaking, creating a new problem that did not exist before the service call. This experience reflects poor workmanship, questionable claims handling, and a business model that seems designed to deny legitimate warranty claims after collecting the dispatch fee. I would strongly caution anyone against using this company. read more

I only provided one star because I couldn't put zero. I'm an elderly person that lives alone, I called K&S Plumbing regarding a leak, I was told I would need the entire house to have new plumbing. I got other quotes that were $1700 less than K &S quoted, but I had K&S do the work because they promised numerous times that their quote included sheetrock repair once the work was completed that I would only need to paint. I have 22 holes in my sheetrock that are approximately 18"x18" and K&S won't do what they promised and repair the sheetrock. The on-line wed site for K&S also states they have sonar equipment to detect leaks which they do not Have. I had to pay another company to detect the leak. K&S also started the work, dug up my front yard and then stopped and said they couldn't continue until I paid the entire amount up front, something they had never been told to me before. In almost all of my 80 years I never been treated so badly by a company or been lied to as much. I've never written a yelp review before, but I did this to warn others to STAY AWAY from K&S plumbing...they are not honest. read more

This company was selected by the 2-10 Home Warranty I have that came with the house. Found out I had pretty bad leak into the guest bedroom that soaked about a third of the carpet and hardwood in the hallway. Cut off the main and called 2-10 to get a supposedly Supreme Coverage claim for this leak. Anyway, they assigned this company. The date the initially tried schedule was not possible, so someone came yesterday, 4/28/26. The young man came in, no tools, no notes, no bag. He walks in and asks did I shut off the main supply, which I did days ago when the leak was discovered. He went and turn the main back on. Came back and said, Oh Wow that's a slab leak. A slab what? What is that? And it was like blood in the water from then on out. Oh yeah, I just left another home right up the street that has the same issues. Don't see how he seen all of that without any equipment. Then he stated that a specialist would be coming out within the next 24-48 hours to pinpoint the slab leak. He stated that it's not that bad of a leak and I can leave the water on and do what I normally do until the specialist comes to pinpoint the leak, so I did (which helped proved the leak was actually coming from inside the walls and not the slab!) Have plenty of photos and videos (technology!) By the end of business today, I suddenly get a response from 2-10 stating that the report from the contractor was submitted to them earlier, wait what? What report? I'm under the assumption this so called report couldn't be done until their specialist pinpoint the leak. Red Flags!!!!! Then the only thing out of the entire estimate they were going to cover was $500 and I was stuck out of pocket for the remainder of a $4,600 estimate because they did not cover the equipment and labor of busting up the slab and repairs. Wait....what happened to the specialists? How did you blindly accept that outrageous estimate with hearing anything from the customer? Then a poultry $500 after 10 years of paying you monthly premiums! Clearly it is a grift, by both the warranty company and this contractor. When trying to get clarification, the ghost you. I'll be getting a second opinion in the morning and contacting legal counsel. Run don't walk and take heed to out reviews and ask for another vendor if you have any Warranty Company that suggests this company or just save up, pay out of pocket and avoid these grifters all together. I'll pray for them and I thank God for exposing the. He closed this door to help me avoid a disaster and I pray the one who reads this (because if you are there's a reason) take heed and walk away. read more

Disappointing Experience with K&S Plumbing - HomeServe Warranty Repair I used my HomeServe Warranty for a sprinkler leak, and K&S Plumbing was assigned to handle the repair. Unfortunately, the experience was extremely disappointing. After the technician left, my neighbor noticed that water was still running excessively for hours, which may result in excessive water company fees due to the continued leak. When I called to report the issue, the front desk initially tried to schedule me for the next day. I had to be firm to have someone come back the same day. The technician ultimately had to turn off the sprinkler system and return the next day to finalize the repair. During that visit, I also reported that my landscaping light was no longer working, an issue that did not exist before the repair. Afterward, my flowerbed was left in poor condition -- mud on landscaping lights, windows, and bricks, and the sprinkler system no longer properly flushed. The repair area still needs dirt added to restore it to its original state. I called to speak with a manager to discuss these concerns, but no one ever returned my call. A simple returned phone call from the service manager could have easily resolved the issue and avoided this review. As a customer, I should not have to spend extra time and money cleaning up or restoring my property after a professional repair. I would not recommend K&S Plumbing. If you want your home treated with care and accountability, and expect proper communication when issues arise, please proceed with caution. read more

Do not use. They cancelled two appointments that were set weeks in advance. Terrible customer service. They don't answer the phones. This tub should have been fixed two months ago - but they seem to not be able to do any sort of repairs fast. The gentleman that came out was nice but that does not get the job done. I had to call another company to come out and did not have to wait weeks for an appointment just to have them cancel. I could go into more detail but that should be enough to stay away. read more

A total disaster!! Work order was put in on 3/22/2026 to replace water heater there were excuses after excuses prolonging a simple repair turn into 10 days with me and my family without hot water. Use caution when using this company. read more

American Home shield uses this company. I had an appointment with an 8-12 window that k&s canceled at 1130. That was a Friday and they wanted to reschedule to Monday. After trying to resolve the issue I called AHS back and they said K&s would come today because it was expedited due to both bathrooms being out of order. That was 7 hours ago and it's 9pm. I'm pretty sure they aren't coming. So when they say the offer emergency 24/7 service don't believe them. They have not even bothered to call. read more

K & S Plumbing did a major job for me when I had an exterior plumbing leak. Home Serve sent them to do the work and they were very professional. It did take several visits to complete the job which was expected since there were numerous steps in the process. They are excellent about notifications when the tech(s) will be arriving and what the process will entail on each visit. read more

When it was COLD, and my pipe form the street had burst, these guys were called at 6:00. I had a house FULL of family, including two babies. No water and a big concern in our household At 7:25 we had water. These guys are FABULOUS!!! read more

K&S Plumbing Services is the worst plumbing company. I waited over 3 hours to get someone to come out to my home. When the person arrived he sat in the truck for at least 20 minutes. He told me that he was on the phone talking to Alabama Power about his bill. Sad. Never fixed the problem I had with my kitchen sink. Grade F. read more

I've used K&S a few times because they are who my home warranty sends out when I have plumbing issues. The tech that has come out more than once is Skylar. He is always nice. They had to come out more than once to get the garbage disposal working right, which I didn't like. Recently, they couldn't find my PVR to fix a leaky faucet situation so my husband and I had to search for it. We found it and they came back to fix it. They were trying to charge quite a bit, but they came down on the price. Everything is working fine now. The techs can be a bit loud, but they have been apologetic when they realize they're being a bit of a distraction. I really don't have much of a choice since they are sent by my home warranty, but they do decent work. read more

I had a drain problem with dirty, sedimented water, backing up in my bathtub during washing machine drainage. There was slow to none drain out from the tub without expended effort. K&S Plumbing solved the problem, after having to do a rooftop snake removal. No amount of store bought drain cleaner would have been sufficient. Garrett, from K&S Plumbing resolved an issue for me in such a short amount of time. An issue that would have expanded itself. read more

I chose this company due to the "4.5 stars" on Google, but after doing some digging I realized they had awful reviews on every other site, as in this app, Yelp. I had someone come out to give me a quote on installing a water line from my sink to my new fridge, which is about 6 feet in width that would require drilling under the subfloor, but not hard whatsoever. This man quotes me $1,200 (basically what I paid for a new fridge) to install a quarter turn box into the wall, to run pex wire from that to the fridge. I don't know who in their right mind would pay that but I was livid because these things cost $35 at Home Depot, and wouldn't take 2 hours (at the most) to complete. Tired of plumbers scamming people that they believe they don't know what they're doing, so I felt the need to write a review. Don't use this company read more

K & S Plumbing Services - Quote - Plumbing Near Me - Alabaster, Alabama

Walked in, spent 10 min. Said he didn't have the ability to fix. Left. Said he would have the office call. Haven't heard a word about reschedule. read more

Unprofessional services. I had scheduled this company through American Homeshield. Instead of ringing the door bell or calling, the gentleman stood outside for less than 30 seconds and left. I attempted to call him various times and he marked the job as completed. Now, I will have to wait another 5 days after the 3 days I've already waited for this company to come out. This is the most unprofessional company I've worked with in Birmingham thus far. Unfortunately, I will still have to use this unprofessional company because I literally have no choice through American Home Shield. Thanks a lot Seth for not attempting to ring the doorbell or call. Now, I have to wait on your sorry services again read more

K & S Plumbing Services - This young man softly knocked on the door instead of ringing the doorbell. I had my motion snoozed so I didn't pick him up. - Plumbing Near Me - Alabaster, Alabama

K&S Plumbling came out to one of my properties to fix a water leak to a pipe connected to my water heater. I was uncomfortable with the high cost so I called a trusted company to review what they called modifications to the pipe. The company informed me they placed a 40 cent fitting with no modifications and the cost was very high for the service. I called K&S to ask what modifications was done and they were unable to explain. The company sent my money back. My home insurance plan AHS sent them out to service a water heater at another property and they sent me this huge bill for all the modifications that needed to be done. This company is unethical and shady. Do not trust this company or please get a second opinion before allowing them to complete any work. read more

They don't seem to care about their customers! As with many of the previous review I was referred to K&S through our home warrantee company. The only difference in my experience is that someone actually went to their houses to "fix" the issue. I had a leaky pipe in my garage that was dripping into my air handler. The earliest appointment was 7 days from when I called...I took a half day off work to meet them. About 2 hours into my wait a nice lady called to inform me that my tech had a personal emergency and they had to reschedule. The "next available" appointment was 5 days later. Are you kidding me? I get that people have emergencies but the leak is so bad that I now have to turn my water off to the house. They should have rearranged their work force to complete the task they agreed to. She was "very sorry" but that was all I got...no manager was "available" to speak with me. I called American Home Shield and they we very good in finding another vendor to assist the next morning...problem finally resolved. read more

Terrible company and management. Refused to repair a hot water heater that was tagged "Danger" by a Spire Gas Inspector. The water heater baffle was collapsed. Do not use this company and honestly, American Home Shield is worthless as well. read more

AHS home warranty sent K&S Plumbing tech Cody and Dakota to fix the garbage disposal. Cody removed a top from the garbage disposal which fix it. He stated that a new faucet for the sink and a line needed replacing. He stated that the company would only allow $30.00 toward a new faucet and I would have to add $125.00 if I wanted one like mine; which was a nice thick Delta. He replaced it with a cheap thin Delta that looks like a toy. The water pressure will only go so high and the knobs are really thin. I would not recommend K&S Plumbing in Alabaster, AL to my worst enemy. I have contacted both companies. I think that home warranties company should check behind these types of companies, so that they will not do this to other companies. They should be held responsible for their actions. read more

Our gas pipe was accidentally cut outside and we were looking at days with no hot water, cooking or heat if needed . We called K&S and Dylan was here within hours. What a wonderful experience. Very professional and knowledgeable!! We are very satisfied and recommend this company for all your gas/plumbing needs. read more

Company contracted through AHS warranty. Didn't have an appointment for days then came after their assigned 4 hour window. As other reviews have said they said they had to do $1000 of other work to "bring it up to code" that wouldn't be covered by the warranty and refused to do the warranty work unless I did the other stuff. Absolutely corrupt company. read more

I used K and S plumbing Through my home warranty company 2-10. They sent a plumber to my home name Chris. He could not have been more professional and was so nice. I have no complaints about the plumber himself. However the women answering the phone at K and S are completely rude. I never write reviews! Good or bad! But my experience was so bad that I felt compelled to share! I have never in my life had customer service representatives be so rude to me on the phone. When the first thing that The plumber tried did not fix my drippy faucet outside, I called K&S plumbing to see if they could just send him back out to fix it again. After all, I had already paid for it! But instead they said I had to make another claim through the home warranty. These people do not stand behind their work. She made it as difficult as she possibly could for me to get this drippy faucet fixed again and forced me to be home when the plumber came back out so I had to take more time off work. (210 said No one had to be at the home since it was an outdoor problem) When I asked to speak to an owner they would never let me speak to him or a manager. Rude and worst customer service ever! She talked down to me and even hung up the phone on me when I told her this was no way to run a business! How's that for customer service! and just look at all the similar reviews to mine! It's obviously just the way they treat their customers! read more

Horribly unpleasant, I wasted a half day from work to be hung up on by their answering service. Plumber drove by my house and didn't answer the phone when I immediately called back. Truly atrocious want to treat people. read more

We have a condo. The plumbers with K&S came out and said the problem was the main line, not our condo and there was nothing they could do. I asked if they could run the snake down the toilet just to be sure. He said this was an "insurance call" so they were allowed to snake the toilet (???). (He ended up running some kind of 10ft contraption down the toilet, and no it did not help.) We then spoke with a board member who lives next door and they approved payment to K&S plumbers to go ahead and fix the issue at the main line. The technician called his manager who said they do not do things like that. The HOA board member called the main office and was told again, that they ONLY do insurance calls and not plumbing jobs in an emergency or big jobs that involve multiple units. You may want to be aware of this before calling this business, it appears that they just have a company that comes out, tells you they can't do anything, and bills your insurance. read more

Most unprofessional company I have every worked with in any field. I guess my biggest question is that how does AHS continue to utilize this company with ratings as low as they have. AHS, aren't you afraid that you are turning away customers because of this unprofessional company you are contracting out to? My suggestion, if you are filing a claim through AHS, request another company other than K&S plumbing because I can assure you there will be a huge disappointment. Biggest frustration, we, customers pay monthly bills for a trashy unprofessional service that fails to deliver more times than not. one of the biggest scams anyone can be apart of. It's sad. read more

Would never use this company again. Our kitchen sink was backed up. Call K&S plumbing to have a technician come out to snake the line. He arrived to inform us that he couldn't snake the line and we need a whole new P trap system that would be $255.00 plus the $75.00 service fee. I ask there is no way to snake the drain he said no you need a new P trap. I told him that's crazy and told him to leave but still had to pay the 75.00 service fee. I called another plumbing company. The technician came out same day snaked the line from my sink drain the same drain K & S said they couldn't run snake through. Took the new technician a total of maybe 5 min To unclog the line. Total cost was $155.00. read more

Came to the house when arranged. Service man was very nice. He could not fix all our issues bc the home warranty place would not approve them, but he offered suggestions . read more

Worst company I've ever had the displeasure of dealing with!! Do not under any circumstances waste your time or money

Very nice young plumber. But.... He has been Indoctrinated into "'Get as much as you can" philosophy. For him it is his job. Plumber says, AHS warranty only covers repair. "Need reroute of pipe to fix". AHS does not cover that. Plumber says take it or leave it!! I get charged $450! Option is let pipe leak while trying to get another AHS approved plumber. Maybe taking ANOTHER week! I paid. But, this is only my Bad Review! Bottom line: If AHS assigns K&S as a repair plumbing company reject it and get them to assign someone else. Caveat Emptor! Look at overall Yelp reviews for K&S. They are Not very pretty! Overall: VERY UNHAPPY! read more

I had a leaking shower head. Micheal from K &S came out to repair. He told me my water pressure was elevated and I would have to have that taken care of first before he repair the leak which was $950 extra. I had two other plumbers come out for a estimate and both said the water pressure elevated was not true. I got my shower repaired for $175. L. Stone read more