Just bought a full policy including coverage for my gym's equipment and structural improvements. Was able to fill out the application, get a quote, and purchase my policy online. I didn't talk to a single person, did everything on my own time, was able to have all my questions answered by the FAQs on their websites, and purchase my policy. I can't ask for a smoother experience for a Martial Arts studio. Will definitely continue using K&K to insure my Jiu Jitsu gym in western Washington. read more

Meredith is very rude and doesn't return phone calls. When other people try to call her back, she says that she didn't get the call. She lies! This place is terrible. read more

This is another scam insurance. They don't pay out for anything and you can never get a hold of anyone. They take your money and find reasons never to allow claims. I've been using them, and this will be my last year utilizing them. read more

Terrible! Terrible! Do not make the mistake of using them because if you have an issue you are just shit out of luck. Very rude, will not send the correct Certificate Of Insurance leaving us in a horrible mess. I hope they go completely out of business. Shame on them for employing the type of people that we have had to deal with. read more

Avoid at all costs. They seem fine until they actually have to do what is stated in the policy with regard to claim reimbursement. I've never left a negative review for any business, but this is just wrong. And since they cater to the fitness industry, I feel obliged, as a gym owner, to let others in the industry know what's up with them. read more

Wow! The customer service is AWFUL! Honestly it was the worst experience I've ever had. Amy V. Is really bad at her job and incredibly rude. She assumed I would know that she was not an agent who could sign my application. I checked the box for an agent to sign, instead of letting me know she couldn't sign it to process it. She did nothing, waited weeks until I called back and talked to another rep. to see what was going on and why I haven't heard anything. She then... sent an email saying I had to sign it, still not giving a reason for why she couldn't, or telling me she wasn't an agent. I was annoyed but printed it out, signed it, and sent it to her. She did not check her emails for days. When I finally got a hold of her after many calls and emails with no response... SHE YELLED AT ME! I was trying to ask her to check her email and explain I had signed the app. But she yelled over me repeating that she was not an agent and couldn't sign it. First I heard of it was when she yelled it at me...I couldn't even get a word in over her, and asked to talk to a manager. She then said "Oh, you sure can" in a snarky voice and hung up on me! I had to call back at least 25 times (no one answers the phones!) to get the manager Stacy to help me. She was apologetic and said she would talk to Amy, but did give an excuse for her. After having to jump through hoops to pay, I still waited 2 days for my receipt and paperwork to be emailed to me, and I had to call again to get that done. I almost had my classes cancelled because they took so long and didn't communicate. I would not recommend them, or use them again after this year. I might also get other insurance just in case. (After reading the horror stories on the Better Business Buero reviews, it seems they don't pay out many of the claims, and are only a secondary insurance!) Beware!!! read more

terrible customer service, takes a ridiculous amount of time to respond to requests, doesn't have a google business page so you can't review them easily, probably because they know it wouldn't help. read more

I only got it cause it cheap. but man it worth it to spend a lil more someway else. The agents never friendly via email. never respond with a status on yo questions. i emailed them 3 times before i just gave up and called them. luckily the lady got my issue fixed asap. they super don't care bout they customers. rude AF. as soon as this policy ends, Im outta here read more

I carry property and liability coverage for my kayaking and bicycle livery. Could not even get a callback from my agent after experiencing a loss. The general adjuster finally came from another company and he sent in my itemized losses in December and still no response from K&K. Been waiting four months!!! read more

K & K Insurance Group - Insurance Near Me - Fort Wayne, Indiana

I had an incident @ VASA Fitness. Reported the claim. This insurance companies has me with the 4th claim representative now. It has been since Jan. of 2020 nothing has been accomplished. The communication is very bad. This company should be reported to the insurance commissioner. Staff may be friendly but no action on the consumers behalf. They drag it out so they do not have to pay claims. Guess that's good if you use them to insure you/company. But as for the consumer its horrible. They paly gams until, the time is up and they have no more liability. Good for the company bad for the person who got hurt. read more

Wow just looking at the picture of this company looks like a total joke. Filed a claim with this company and seems to just drop off the map. Tried numerous ways of contacting this so call insurance group with no response. I have left several voice messages and email to availability. The person taking care of my claim named Britney Watts have a phone that she never answers and never returns phone calls. I find this very unprofessional being an insurer firm. Just a total joke insurance group. read more

I was referred to K&K Insurance to cover my liability insurance as a Pole Dance Fitness Instructor. I got on the phone with someone (I think her name is Marie) at K&K. I said that I teach pole dancing and she asked for me to distinguish if it is pole DANCE or FITNESS? I said that it is pole dancing for fitness purposes. She then rudely said "Why did you call it DANCE??" I replied that I teach choreographed dances in my class, therefore, it is in fact a form of dance. She went on to ask me what I wear during class and said that I will need to wear gym shoes in order for it to be called pole fitness. I have NEVER seen any pole classes that wear gym shoes ... how are you supposed to grip the pole when you climb? How do you articulate your feet?? This representative then went on to tell me that they need to make a perfect distinction of pole dance and pole fitness for their own liability so if I am teaching any kind of "sexy" or "seductive" dance then it is pole dancing. Sexiness is completely subjective! Pole dancing is a certain form of dance that can be considered sexy no matter how it is done. All pole classes teach a sense of sensuality that is part of this art form. She insinuated that I might teach pole class to students who are exotic dancers?? This completely caught me off guard on how ignorant this woman was to the sport of pole dancing, especially since her company advertises that they cover pole instructors. I have been a trained dancer since I was 3 years old in ballet, modern, and Chinese folk dance. More recently, I started to learn pole dancing and became a certified pole dance instructor so that I can safely and properly teach pole dance to students that want to learn this form of dance for FITNESS purposes. I have to say that I am qualified to understand that I do in fact teach a style of dance, but I teach it so that my students can be more active, fit, and stronger. This company obviously knows NOTHING about the sport of pole dancing. Don't say that you cover something that you don't understand and are not willing to understand! This representative was judgmental and ignorant. I would never deal with this company and would refer all of my pole friends to www.insurance4poledancers.com for all of their insurance needs! read more

Not impressed at all. I needed to get a quote for a one-day race track rental which was months away. I had done this in the past with others no problem. They asked me for info, which I sent them. Then they asked me for more info, which I sent them. Then they asked for more info and told me to re-engage with them a few weeks before the event (non-starter for me). I explained I just needed a rough quote. Then a manager jumped on the email thread to tell me to look at other quotes I had gotten. Basically, they blew me off. If they thought the risk profile was too high, they should have just told me that. But blowing me off is unprofessional. Oh well, the $5-10k check I was going to write will go elsewhere. 2 other insurance companies and 1 race club did promptly give me quotes. read more

Oddly enough, one of the reasons I chose this company was its history of car racing, specifically in the days of Charger Daytonas and *Road Runner Superbirds*. Gotta love the styling and the horn. Another main reason I took up their insurance was being able to add additional insureds at no extra fee. A charge of even just $20 each starts to add up when you're working or independent contracting at five or six locations, not to mention when some places operate under more than one entity thus requiring even more additional insureds. The price of additional certificates competes with the price of the insurance itself. But with K & K, I add whomever I need to add and get the documentation right away in PDFs that I can print or email to my places of work. I learned of this company several years ago via recommendation from a person who had been insured by them for many years. It's the first insurance I signed up with as a professional. I've never seriously injured anyone (thank goodness), so I've never actually dealt with a person from K & K. But the interactions I've had with the website have been streamlined and stress-free, which is precisely what I want. read more

Rude and not helpful at all! I chose not to go her because I couldn't image doing business with such a rude company!

It is a waste of money to get insurance for a wedding!!! My fiancé has a deployment coming up and we are being denied coverage since i said we had a change of heart due to the deployment. NOT MILITARY FRIENDLY AT ALL! Waste of money even getting this insurance and the lady helping me with my claim was extremely rude because I did not word things the specific way she wanted me to. read more

Absolutely horrible customer service!!!! I work for Amazon, and since we pride ourselves on being the most customer-service oriented company in the world, I was so completely appalled at the treatment I received at K&K Insurance. You should be appreciating your customers and WANTING my business, not yelling at me and hanging up the phone when I am trying to get my questions answered. I called initially and was greeted by THE RUDEST customer service rep on earth. She told me I needed to fill the form out online, and when I told her I had some questions, she fired back at me and told me she couldn't help me and I needed to do it online. I asked her if she could fill out the form and help me, and she finally said "FINE" and was just snarking at me the entire time. I finally told her I would just do it online again. Once I filled out the form, I got an error message telling me I needed tocontact customer service and purchase it over the phone. I called back and was greeted with the same person. I told her the issue, and she proceeded to yell at me, say she couldn't help me, I need to "figure it out myself", and hung up on me. So I took my money elsewhere. HORRIBLE! read more

was on the phone with Drew Fleck. trying to get my situation with a company under control. he was so uncouth and literally said "it is what it is" in a sentence! what kind of hood rat stuff is going on over there! when I asked for another person who could properly communicate he basically said there isn't anyone else and hung up on me! read more

This business is complete and utter crap when it comes to helping costumers. I have left a message 3 days in a row now with the person "taking care of my claim" and have yet to receive one call or hear anything on my claim and where it is at in the process. I highly recommend not using this company at all! read more

I requested from K&K a quote for general liability and property insurance on a 240 square feet garage space that the lessor required under the lease for the space. They sent me a quote for almost $1,200 for the policy. Since the annual cost of the lease was only $5,000, the premium was on the high side of quotes I received from other carriers and I noticed that the quote included a lot of "additional coverages" that I don't need, I sent them an email with the following question "Is there a way to reduce the premium by getting rid of unnecessary coverage? For example, I don't need any of the coverages listed under Summary of Additional Coverages." They replied to my question with the following: "Our carrier has minimum premiums on both policies. Since our quote is not acceptable to you, we will go ahead and close our file." I was considering just accepting the quote but I am glad I didn't. Their response clearly shows how little they care about about earning my business. read more

I was referred to K&K by my insurance agent. Unfortunately, I did not have a good experience with them and I strongly suggest that you don't waste your time or money on these clowns. I spent over four weeks going back and forth with K&K's inept underwriters on the phone and via emails trying to get standard liability insurance for my karate school. The underwriters I dealt with are completely clueless! I spoke with a Nicole Wolf and she told me one thing, the next day I get another underwriter and she provides me with conflicting information to the other underwriter. In the end, they rejected my application stating they "thought I wasn't a martial arts school" and they don't cover those types of operations. I'm not sure what their definition is for a martial arts school, but I'm an officially chartered karate school, am a certified master instructor, have a DBA, have registered karate students, teach traditional karate, handle all billings and rent space where I teach the classes. After wasting weeks of time with trying to get a policy, I then spent another month trying to get my money back! I actually ended up having to go to my credit card company to get the charges reversed! If this is any indication on how they do business just trying to secure insurance with them, I can't even imagine what they must be like when you have file a claim with them!! I ended up getting comprehensive liability insurance with better rates and broader coverage and it only took 15 minutes online to complete the application and 48 hours to be approved. BOTTOMLINE: SHOP AROUND AND TRY OTHER INSURANCE COMPANIES! NOT THESE CLOWNS! read more

I agree with the review on the BBB website, which states to RUN from this company. Highlights: K and K is difficult to work with; they try to swindle their way out of paying claims; the process took too long and too much effort; the amount of active diligence on my part to get what I was owed was huge While they are not my insurance carrier, my son broke his arm at a facility they insure. The broken arm happened in April 2014. It is January 2015 and I still have not been reimbursed for all of my expenses. It took longer than the "30 days from the date of completed items received" for me to receive payment. They asked me for the same information, over and over again. More than once, I was told they already paid me for a claim, which they had not. Claims on the same day, but for different expenses seem to confuse them. K and K employees, with whom I dealt, had a difficult time understanding the difference between a doctor bill, a bill for an x-ray and a bill for medical supplies. When I submitted my 2nd claim which was for less than the first claim, I was told, "We have already paid you $$$, which is more than what you are asking for now". Well, yes, but they have to reimburse me for ALL of my claims, not just the first one, even if the first one is more expensive. Also, they were so late on paying what they owed to the Doctors. I received many "LAST NOTICE" bills from the doctor and repeated calls from the Doctor's billing office requesting payment. How embarrassing to some one who is never late on bills. Frustrating. The number of phone calls, faxes, emails over 8 months to get K and K to do their job is unacceptable. If you have the choice, do not choose this company. read more

When we had to file a claim, they non-renewed us due to "adverse-loss ratio", even though we ended up paying the full amount of the loss ourselves as it was less than the $5000 deductible. So, we are not happy and I would not recommend writing a policy with this company, better to pay more for a policy with a reputable company. read more

Too bad it's not possible to give a lower review to Pamela & Stacey. Pamela was able to send emails, but never was at her desk to answer the phone, nor reply to my email asking her to call me (she left work 10 mins early, too.). Finally, I called the general phone, after all the prompts, asked to speak with a manager. Look where that got me. I spoke with Stacey, who I assume is not the highest level manager. Not only could she not answer my questions, she was fixated on passing my business on to another company. I'm trying to solve an issue & stay with this company. Not to mention, this "company" was trying to up-sale me after I repeatedly said my company is not prepared to be covered for additional coverage. I'm glad they declined my business, after researching this company. My business is now insured through the company who I was referred to initially. It was simple and cheaper. read more

I needed performers insurance, and quickly. The customer service over the phone was fantastic. They are knowledgable and friendly! I was able to sign up online and print proof of insurance fast. Definitely going with them again! read more

I am a personal trainer and teach aqua classes in country clubs. I found it very hard to find an insurance company that would cover aqua. K&K were very helpful and agreeable. When I had to add an certificate holder to my policy, Racine was very helpful over the phone and did not get upset that I am so illiterate on the computer. read more

Was recently referred to K&K by a friend. I own a fitness studio and also conduct personal training and was impressed with the ability to buy the coverage I needed (liability insurance) easily and immediately online. I had a question during the enrollment process and the customer service person was very friendly and professional. I couldn't ask for a better experience. Looks like they are able to offer insurance to lots of business in the sports and recreation industries, so I'll definitely refer others I know to check them out. read more

Fraud! Purchased concession ins. for football season. My child received a concussion as diagnosed by physician. 6 months of trying to get bills covered the entire claim was denied. Don't trust these scam artists! read more

We have been with K and K for 6 years and initially thought they were a great company. That is, initially. I have gradually learned that you can not get a single straight answer from them. Every time I call, I get a different answer so basically I have to either read the 83 page policy or believe whatever spews from the reps mouth on the phone. As a martial arts school, people come and go. If I am insured for 50 people and one person quits, I was always given the impression that I would be covered for 50 people no matter who they are. So if one new student signs up, they should be covered and the other student that quit is no longer covered. Well, today, I had a rude awakening. The underwriter tells me that every student that enrolls has to have a policy to cover them. So.....let me get this straight....for all the people that came to class to "try it out for month or so" then quits needs to have a policy cover them for as long as I am in business???!!!! If this is truly how the policy is written then BUYER BEWARE. Furthermore, she was also not able to tell me the statute of limitations on claims. Is a person that claims that they were injured at our school able to come back...say 5 years later and say we injured them and try to get their injuries compensated for? And now I question, will K and K even cover it??? Since opening, we have had so many people come and go and now she tells me that I am supposed to pay for each and every person that quits and keep their coverage for how long??? No answer. Nothing makes sense with this company anymore. I do not trust them and will be seeking coverage somewhere else ASAP!!! read more

Daughter was a college athlete and this is the insurance the college has in place for injuries that happen if it is sports related. They are not my primary insurance. My experience - Daughter's injury happened in Nov 2014 Don't call on Thurs or Friday because they are "processing claims"! It's June of 2015 and we still have several claims that have not been paid! Whose claims are they processing? Paid some PT claims, but before they pay anymore they need her "medical records" What?!! I was the "go-between", between the service providers and K&K? They can't talk to each other? Slow processing the claims - several times I got "we will put you into collections" from the service providers because no payment was made. Constant run around - wasted and continue to waste a lot of time and energy on getting these claims paid. Don't receive emails....so I was told. ?? Sure would be nice to send them an email with the info they need before they will pay a claim. Would speed the process up. I agree with Jeanne S. post - "K and K is difficult to work with; they try to swindle their way out of paying claims; the process took too long and too much effort; the amount of active diligence on my part to get what I was owed was huge" UNACCEPTABLE!!!!!!! Terri read more

sorry ass crooks, i got screwed by the location i was supposed to teach at and i only taught one class and now they won't give me refund on a one year policy that was only used once and was only valid for 5 days!!!!! i'm so sick of getting screwed fuck this company, hope you choke on my money and die!!!! read more

The cheer program at my daughter's school required that we purchase the $10 insurance coverage offered through K & K Insurance, even if the child was covered under another insurance plan. It figured, my daughter fell from a stunt during the time we had a lapse in insurance, so I filed a claim with K & K for her urgent care visit. What a nightmare! Long, looong story short, after 7 months of back and forth with this company, they finally paid $50 of a $250 bill. A bill that according to their policy paper work should have been paid in full. But after wasting countless hours dealing with them over 7 months, I was too tired and aggravated to start the appeal process, which I get the feeling is their game all along. RUN from this company, they are not worth the hassle! read more