TLDR: they gave me a lottery ticket designed to trick you into thinking you've won a lot when in…read morereality you've won nothing. Received a massive ad flier in the mail that served as a "scratch off lottery ticket" for an event they were putting on. This ticket was probably 13"x17" and covered with all sort of different advertisements designed to be as distracting and nonsensical as possible. Scratched it and it said I "won $2,500 instant cash". Obviously I was skeptical of this so I looked all over for fine print and in the fine print it said "no purchase necessary, match your winning number and claim your prize". Still skeptical I called the dealership to confirm this was legitimate and was responded with "yes this is legit, just come down with the flier and you'll get your prize." So I drove an hour to their dealership, sat down with one of their salesmen, filled out some paperwork and suddenly he walks out with a board that's got different numbers than what's on my scratch off. Finds a random, different small print section that wasn't on the "scratch off" part and says "this is my 'real' winning number" and matches it to his board. With the "real" winning number the most I would walk out with is a $5 chick fila gift card. It cost me more in gas to get to the dealership than the card was worth. After being Obviously upset, an "event specialist" walks over and attempts to explain how it works trying to read the fine print to me as if I didn't already do that myself. She kept saying that it's a "marketing strategy" and when I said it's not marketing it's called deceit she got mad and walked off. In what world is the number you literally scratch off on a lottery ticket not your winning number and how am I expected to know there's this magical second smaller number hidden on the page. Had they explained that when I CALLED TO CONFIRM I would have no issues but they clearly don't care. If a business has to lie just to get you in the door imagine what they're doing to get you to buy something. I would highly recommend not doing business with folks who show such little concern for honestly especially when conducting business in the 10s of thousands dollars.

I purchased a 2025 Nissan Sentra on October 4! On November 10th the transmission went out leaving…read moreme in the middle of a 4 way intersection. The call me on the 11th of November to tell me the transmission was shot with only 2800 miles. On November the 20th after having my car for ten days they email me to inform me that they finally ordered my parts and it was going to cost me $129.00. Even though it is still under warranty! Do not buy from Lumberton Nissan!

Customer service is lacking for a better word! They aren't the friendliest bunch and seems like…read morethey are disappointed when you make your payments on time. However, as far as the business transaction goes, I got the car I wanted with no hassle and haven't had any issues with them or my vehicle.

Please do not get a car from this place!...The owner is a liar and very rude to his customers...He…read morenever is at the car lot and will not return phone calls in a timely fashion...My car broke down after 3 months and he said he would pay for half but when fixed he said he wouldnt and told me if I didnt like it to go somewhere else...Very rude and unprofessional...They lie alot...and the friendlyness is a front until they get your money..I will never do buissnes with this place again when im done paying for this trash truck I got from there

My daughter purchased a used car with cash 3 weeks ago. She drove it, the car fax was on point and…read morethey took off $1000 Then after cash was given, paperwork was completed, tags and insurance done... they say you can pick up the car tomorrow after detailing and oil change. I looked again at the car fax and it stated oil change. So, one way or another someone is telling a story. My daughter was going back to work in less than 2 weeks, she's a teacher. The dealer said we'll call you. 3 days later, NO CALLS! She calls them. Now the car needs a part. The next day, they're waiting for a part. Mind you, she does not have any car! Finally, with school 2 days away she calls again. Still waiting for a part! She says I need a car to drive, I bought a car and have no car. Very unprofessional. No followup whatsoever. I really feel she was taken at this point. Still no communication for 3 weeks unless she's reached out.

I have only had experience with the service department for oil changes. They have always been…read morepoliten quick and efficient! I would recommend their service department. I also got a cupcake today from them. Lol

Our experience at Lumberton Kia was outstanding thanks to Mr. Elston Powell! He was kind,…read moreprofessional, and extremely patient with both me and my husband. He made sure we fully understood every part of the process from pricing to features and he didn't sugarcoat anything. We appreciated his honesty and transparency throughout. During our test drive, Mr. Elston Powell pointed out all the special details in the car, explained the gas mileage (city vs. highway), and made sure we had all the information we needed to make a confident decision. He truly went above and beyond to make sure we were comfortable and informed every step of the way. If you're looking for someone who genuinely cares about your experience and takes the time to make sure you get exactly what you need ask for Mr. Elston Powell at Lumberton Kia! We're beyond satisfied and so grateful for his help!

Malkiah McArn is very knowledgeable and helpful! I will refer people to try the KIA experience he…read moreoffers!

I recently went to the Honda website to schedule my inspection appointment. I was filling in the…read moreinformation requested while receiving pop ups for Vehicle Trade Inquiry, which I kept trying to exit. Within a minute or so while entering my information, I received a call from Ryan Flanagan (lady) who stated that she was from Honda and wanted to find out what type of vehicle I was trading and what I was looking for. I told Ryan that I must have inadvertently entered my information into the wrong area as I wasn't interested in trading my car at this time and I apologized for the misunderstanding. I also told Ryan that I was trying to schedule an appointment for my inspection. Ryan said no problem and she would schedule the appointment for me, which she did. Ryan was very pleasant, patient, understanding, accommodating, and willing to answer any questions that I had & provide information that she felt I may need without me having to ask. The next afternoon when I arrived at the service department for my inspection appointment and I didn't get the gentleman's name who promptly arrived at my vehicle, and I provided my name, appointment time & what service I required. He promptly arrived at my vehicle, took my fob & returned the key portion to me & drove off. A saleswoman, whose name I didn't get either, approached me in attempts to convince me to trade in my vehicle. I explained that I didn't want my credit checked & I wasn't interested at this time, but I would be in a better position next summer, so that I can get the vehicle that I wanted with all the amenities. She said she wanted to show me what they had in stock & which I looked at. We discussed features & options and she said that she could run some numbers without checking my credit, which she did. Surprisingly enough, when she returned, the numbers looked good, but I informed her that I wanted to wait until the summer so I could work on increasing my credit score to get a lower interest rate & a lower payment. She said that she understood & to let her know when I was ready. While I waited to get my inspection completed, I was greeted by the Finance Manager, Keith Lowery, who introduced himself to me a few months ago during the oil change. Keith stated that he is the one who ran the numbers for the saleswoman & wanted to check in. Keith is very kind, helpful and always has a smile on his face. I saw the GM, Kent Locklear, who is the kindest, helpful & most understanding man you would ever want to meet. As I was preparing to leave, I was also greeted by the gentleman who drives the shuttle, who is always pleasant & accommodating. Amanda is the lady who gave me my paperwork & was helpful in answering any questions that I had. Kent Locklear has the best team of sales and service people at Lumberton Honda and I'm thankful to be a part of the Lumberton Honda Family.

today i drove 30 miles on way to test drive a Honda civic w…read morethe test drive was good the problems started inside the car lobby i told them from the began i was a 1099 they said we just need to show us your paycheck so i drove the whole way home 30 miles then back 30 miles to get told we need to see the taxes withdraws on it i told you i am 1099 i do not get withholdings sorry is all they said they do not see the thing i have already drove 90 miles and even asked you if that was i needed was the check stub and said you sure yes he said are you sure yes when i got back they asked for alot more because i am a 1099 they were not easy and we did not get the civic because they running me home for more stuff i think and believe that you should ask upfront for everything instead of running me around

I got my car a few months ago. It is a good car. The lady in the office is nice and will work with…read moreyou.

Straight Lemons. Do not buy a car from here, it'll start having problems the first week.read more