I recently went to the Honda website to schedule my inspection appointment. I was filling in the…read moreinformation requested while receiving pop ups for Vehicle Trade Inquiry, which I kept trying to exit. Within a minute or so while entering my information, I received a call from Ryan Flanagan (lady) who stated that she was from Honda and wanted to find out what type of vehicle I was trading and what I was looking for. I told Ryan that I must have inadvertently entered my information into the wrong area as I wasn't interested in trading my car at this time and I apologized for the misunderstanding. I also told Ryan that I was trying to schedule an appointment for my inspection. Ryan said no problem and she would schedule the appointment for me, which she did. Ryan was very pleasant, patient, understanding, accommodating, and willing to answer any questions that I had & provide information that she felt I may need without me having to ask. The next afternoon when I arrived at the service department for my inspection appointment and I didn't get the gentleman's name who promptly arrived at my vehicle, and I provided my name, appointment time & what service I required. He promptly arrived at my vehicle, took my fob & returned the key portion to me & drove off. A saleswoman, whose name I didn't get either, approached me in attempts to convince me to trade in my vehicle. I explained that I didn't want my credit checked & I wasn't interested at this time, but I would be in a better position next summer, so that I can get the vehicle that I wanted with all the amenities. She said she wanted to show me what they had in stock & which I looked at. We discussed features & options and she said that she could run some numbers without checking my credit, which she did. Surprisingly enough, when she returned, the numbers looked good, but I informed her that I wanted to wait until the summer so I could work on increasing my credit score to get a lower interest rate & a lower payment. She said that she understood & to let her know when I was ready. While I waited to get my inspection completed, I was greeted by the Finance Manager, Keith Lowery, who introduced himself to me a few months ago during the oil change. Keith stated that he is the one who ran the numbers for the saleswoman & wanted to check in. Keith is very kind, helpful and always has a smile on his face. I saw the GM, Kent Locklear, who is the kindest, helpful & most understanding man you would ever want to meet. As I was preparing to leave, I was also greeted by the gentleman who drives the shuttle, who is always pleasant & accommodating. Amanda is the lady who gave me my paperwork & was helpful in answering any questions that I had. Kent Locklear has the best team of sales and service people at Lumberton Honda and I'm thankful to be a part of the Lumberton Honda Family.

today i drove 30 miles on way to test drive a Honda civic w…read morethe test drive was good the problems started inside the car lobby i told them from the began i was a 1099 they said we just need to show us your paycheck so i drove the whole way home 30 miles then back 30 miles to get told we need to see the taxes withdraws on it i told you i am 1099 i do not get withholdings sorry is all they said they do not see the thing i have already drove 90 miles and even asked you if that was i needed was the check stub and said you sure yes he said are you sure yes when i got back they asked for alot more because i am a 1099 they were not easy and we did not get the civic because they running me home for more stuff i think and believe that you should ask upfront for everything instead of running me around

Our experience at Lumberton Kia was outstanding thanks to Mr. Elston Powell! He was kind,…read moreprofessional, and extremely patient with both me and my husband. He made sure we fully understood every part of the process from pricing to features and he didn't sugarcoat anything. We appreciated his honesty and transparency throughout. During our test drive, Mr. Elston Powell pointed out all the special details in the car, explained the gas mileage (city vs. highway), and made sure we had all the information we needed to make a confident decision. He truly went above and beyond to make sure we were comfortable and informed every step of the way. If you're looking for someone who genuinely cares about your experience and takes the time to make sure you get exactly what you need ask for Mr. Elston Powell at Lumberton Kia! We're beyond satisfied and so grateful for his help!

Malkiah McArn is very knowledgeable and helpful! I will refer people to try the KIA experience he…read moreoffers!

EVERYTHING !!!!!! Bought a brand new Toyota Tundra from Peterson Toyota of Lumberton NC and at…read more17000 miles it put my husband on the side of the road with a blown motor. Peterson Toyota of Lumberton NC has truly been a pain in the back side to deal with every step of the way from providing updates on the status of the repairs to providing a rental while his truck motor is being replaced. Supposedly !!!!! even though he has had to go back and forth with them on what all they are going to replace. Still aren't positive that they are replacing the motor or just rebuilding it because things don't seem to adding up sometimes. The whole experience has sucked from the start. Having to go up there every two weeks or once a month and renew the rental agreement. Which makes no sense since they have already proven that it was a Toyota problem not a driver problem an Toyota is paying for the rental. An today as we are renewing the rental once again they decide they need to put his credit card on file...... remind you we are almost 2 months into this situation and just now you need his credit card. Why???? It's been a total mess and I have set back and let him handle everything because he can stay calm when ppl do stupid stuff but now I am getting upset with the whole situation and I promise I am not as nice and understanding as he is so they are not going to like me no better than I like them when this is all said and done. So don't advise anyone to do business with Peterson Toyota of Lumberton. Thanks

The serivce manager George, stated in order to get my yearly inspection the rear windshield wiper…read morewas REQUIRED to be replaced. When my husdnad called to tell them not to do the inspection because the state does not require the rear windshield wiper to be replaced or checked the service manager suddenly changed what he stated. I will NOT return for any services as Peterson and will tell EVERYONE I know not to purchase a veichle or have any maintenance at this delearship.

DONT buy from this dealer!!! i would give less than 1 star if allowed…read more... i had been open with my communication, they don't take deposits or hold trucks, i worked out a deal and was approved for financing, i had to come down the end of the week for logistics, salesman was fully aware and good. Upon my departing for my 10+ hr drive, i was told the General Manager had an appointment to show the truck i was approved for, GM NEVER called me as i asked him too, tharts cowardly and poor business, i was on my way out of town to finalize this. Crossroads ended up selling the truck and telling me they wer sorry. They have very very poor business ethics and the GM runs the dealership poorly if that's how they operate. i purchase alot of trucks and this was by FAR the worst experience ever, for them to sell my truck the day i was coming, and the salesman was aware!! BUYER BEWARE!!

Highly recommend. These guys have obviously been in the business for years and have customer…read moreservice down. I called first thing in the morning for a vehicle we had seen online the night before that we had been searching for months to find. I spoke with the Manager Vic and he said he would have it ready when we got there which was a few hour drive away. When we got there is was waiting along with David the Sales Associate who quickly got the paperwork done while they had the vehicle detail and filled it up with gas. If you want professionals this is your spot and worth the drive. Now I have one very Happy Husband cruising around in his new Bronco.

My daughter purchased a used car with cash 3 weeks ago. She drove it, the car fax was on point and…read morethey took off $1000 Then after cash was given, paperwork was completed, tags and insurance done... they say you can pick up the car tomorrow after detailing and oil change. I looked again at the car fax and it stated oil change. So, one way or another someone is telling a story. My daughter was going back to work in less than 2 weeks, she's a teacher. The dealer said we'll call you. 3 days later, NO CALLS! She calls them. Now the car needs a part. The next day, they're waiting for a part. Mind you, she does not have any car! Finally, with school 2 days away she calls again. Still waiting for a part! She says I need a car to drive, I bought a car and have no car. Very unprofessional. No followup whatsoever. I really feel she was taken at this point. Still no communication for 3 weeks unless she's reached out.

I have only had experience with the service department for oil changes. They have always been…read morepoliten quick and efficient! I would recommend their service department. I also got a cupcake today from them. Lol

I purchased a 2017 Ford Escape SE from K & K Auto on June 25, 2025. Within two weeks, the car began…read morebreaking down -- I had to replace the starter, alternator, and thermostat. By the second month, the head gasket had blown and the car was undrivable. The dealer refused to help, claiming I drove it "over 1,000 miles." I've been stranded, towed multiple times, and still haven't received my permanent tags. When I asked about repairs, they wanted half the cost up front but couldn't even give me an estimate. This business sold me a defective vehicle and took no responsibility. Buyers beware.

I got my car a few months ago. It is a good car. The lady in the office is nice and will work with…read moreyou.

Straight Lemons. Do not buy a car from here, it'll start having problems the first week.read more

TLDR: they gave me a lottery ticket designed to trick you into thinking you've won a lot when in…read morereality you've won nothing. Received a massive ad flier in the mail that served as a "scratch off lottery ticket" for an event they were putting on. This ticket was probably 13"x17" and covered with all sort of different advertisements designed to be as distracting and nonsensical as possible. Scratched it and it said I "won $2,500 instant cash". Obviously I was skeptical of this so I looked all over for fine print and in the fine print it said "no purchase necessary, match your winning number and claim your prize". Still skeptical I called the dealership to confirm this was legitimate and was responded with "yes this is legit, just come down with the flier and you'll get your prize." So I drove an hour to their dealership, sat down with one of their salesmen, filled out some paperwork and suddenly he walks out with a board that's got different numbers than what's on my scratch off. Finds a random, different small print section that wasn't on the "scratch off" part and says "this is my 'real' winning number" and matches it to his board. With the "real" winning number the most I would walk out with is a $5 chick fila gift card. It cost me more in gas to get to the dealership than the card was worth. After being Obviously upset, an "event specialist" walks over and attempts to explain how it works trying to read the fine print to me as if I didn't already do that myself. She kept saying that it's a "marketing strategy" and when I said it's not marketing it's called deceit she got mad and walked off. In what world is the number you literally scratch off on a lottery ticket not your winning number and how am I expected to know there's this magical second smaller number hidden on the page. Had they explained that when I CALLED TO CONFIRM I would have no issues but they clearly don't care. If a business has to lie just to get you in the door imagine what they're doing to get you to buy something. I would highly recommend not doing business with folks who show such little concern for honestly especially when conducting business in the 10s of thousands dollars.

I purchased a 2025 Nissan Sentra on October 4! On November 10th the transmission went out leaving…read moreme in the middle of a 4 way intersection. The call me on the 11th of November to tell me the transmission was shot with only 2800 miles. On November the 20th after having my car for ten days they email me to inform me that they finally ordered my parts and it was going to cost me $129.00. Even though it is still under warranty! Do not buy from Lumberton Nissan!

Bought a Volvo xc70 from here paid $1300 down after got home quit running had to replace fuel rail…read moresensor fixed run a couple days same thing over and over changed fuel pump mass air flow sensor then went day or 2 called said was my problem tried to get her to help or trade but refused ended up over $650 in parts my own labor days missed at work still nothing so called her told her to come and pick it up so lost over $2000 dollars on it they are a sorry bunch of car sales would most definitely would not buy not worth what they ask.

Customer service amazing m. Atmosphere Amazing and was treated kindness. Looking forward to a great…read morerelationship with this dealer.

The truck was advertised with 11,000 miles and I contracted to buy it but then was told it actually…read morehad 18,000 miles and they refused to adjust the price. I drove 5.5 hours to get it. I was told it was mechanically serviced and professionally detailed. The truck had soiled used men's underwear in it, the maintenance wasn't done, and I was told by sales that "the detail crew is lazy and I think the mechanics just missed a few things.". The tires were damaged and unsafe and even though that is a certified pre-owned requirement I was forced to pay out of pocket for road safe tires. The spare keys were missing, and I was told to pay out of pocket. After showing the certified checklist, they reluctantly slid a spare key across the table. At one point I was told by sales, "You GOT money. You can buy tires!". I never received paperwork for the tires, and I told them not to put that on the financing, but they did anyway. I was promised free oil changes for life at a Toyota dealership near me but when I spoke to their management, they said this would never happen. Advertised items were missing from the truck. I was told if I want them, I need to pay for them myself. Sales did find some items, but they took them from other vehicles on the lot. I did receive a call a few days after purchase and was told the store manager would contact me directly. I have called, texted, emailed multiple times with no call back. I am trying to get this resolved but I'm deeply disappointed with the experience. I was charged $2,895 for the promise of a certified vehicle and $999 dealer/doc fee. The extra costs just kept adding up and I still have no paperwork backing up what was done and what was promised. Nissan of Lumberton was the previous owner of this truck and put it up for sale the last day of January 2024 with 11200 miles. By mid-March the truck had 18,091 miles on it. I was told by Nissan of Lumberton that a Nissan Executive drove this truck 6,891 miles from when it was posted for sale. The night I agreed to purchase they actually raised the cost of the truck online an additional $5,000 with the higher mileage listed. An extremely stressful and costly experience with so many things still unanswered and unknown and the buying experience took 8 hours from start to finish.

My wife and I broke down in Lumberton on the way home from a wedding. We were not in a Nissan, but…read morehappened to be driving by this dealership so pulled in and left the car in the parking lot overnight. The people at Nissan Lumberton could not have been more incredible. They fixed our car for a reasonable price, and then when we arrived realized there was something else that needed to be fixed before it could be driven. Since this meant we have to drive back to Wilmington, and then back to Lumberton again the next day, they covered our dinner to make up for this! Everyone we spoke to was so incredible and helpful. It is always great when a bad situation can turn into a good one, and Nissan of Lumberton did that!