I have used Black's Tire & Auto on Elm St. for all my auto needs since moving to Lumberton, NC. I…read morehave recommended them to all my friends with total confidence. After helping my neighbor to get their non-working car to Black's, we were not sure what it would cost to repair. We were called initially with an estimate of needs and charges just to get it running so it could be further evaluated. Once that work was completed, we were notified that we could come get it. There was no more repairs needed. We are all completely delighted! The cost was a fraction of what we guesstimated that it would be! You can trust Black's! They will give you honest, quality service at more than fair prices. I do love people who are intent on providing good service with integrity!

Great service and the staff is wonderful. They treat you with fair prices and real details that…read morewill help tou

Today was a rough day for me. I traveled from SC to VA and my car failed me in NC. A tow truck was…read moreunavailable and Terry, although extremely busy and short handed, got me back on the road. He was EXTREMELY nice and exceptionally helpful. I made it to VA safely!!!!

Absolutely best service and prices in Lumberton! 10 out of 10 recommend! Went to get an oil change…read morethey're always super friendly and helpful

My little camper van experienced a breakdown while traveling home to Florida with my two little…read moredogs after Hurricane Milton, and I can't thank the team at Black's Tire & Auto Service enough for their incredible service. After being towed off I-95 and over to their shop on 5th Street, they greeted me with kindness and professionalism right away. They promptly took a look at my vehicle, diagnosed the issue quickly, and kept me informed throughout the process. The whole experience was seamless, and they had us back on the road in no time and at a more than fair price, which I greatly appreciated. There was a wonderful park next door, so the pups and I enjoyed walking around the lake and spending time there while we waited. I can see why they have such wonderful reviews, and I'm happy to add mine! I highly recommend Black's Tire & Auto Service for their outstanding customer service. They truly went above and beyond to help me in a tough situation, and I'm incredibly thankful for their support. If you find yourself in need of automotive assistance, don't hesitate to stop by and see them!

Very cordial people. Fast and efficient. I will use Black's Tire & Auto Service again.read more

Chris & Nick were lifesavers & came right out @ 3am to change a blown-out tire for us to get us…read moreback on the road (after AAA had let us down by making us wait over 4 hrs late at night, without ever showing up). Chris & Nick did the job fast & thoroughly, & were very personable. They worked with me & charged a fair price, certainly earning my future car repair business !!! It's nice to know that there are still some honest, capable mechanics out there to help you, in a time of need

I gave them benefit of the doubt time and time again, but I was continuously lied to about an ETA…read more I was charged $80 for an assessment of the vehicle damage. I was told to order a part to the rear bumper and they could put it on. I was told to reach out to them when the part arrived and I done so I was given a date and an ETA after I begged for it and they never showed up nor did they communicate they wouldn't make it. I had to reach out to them and got a response that he was still at the prior scheduled repair and sometimes things take longer. I'm not slow and I know things happen, but communication is key. I also put my day on hold for the second time as they gave me a time frame. Then I was told "If I'm at an appointment I don't always have my phone, my hands are greasy so can't text, etc". All clients should be of importance including the one you gave a time frame. It takes 2 minutes to wipe your hands and send an update on the situation. Then he says "I was trying to do you a favor by coming on your off day". I didn't ask for any favors and sent messages offering to get off early either afternoon so job could be performed and again no response. They take your money and do not render the service that they told you they would be able to complete. I now have bumper that possibly can't be returned and job not done. I will be reaching out to YELP because they advertise for them and they're getting over on people. I will be filing a complaint with the local police department for fraudulent activity. I will also be reaching out to an attorney because this is unacceptable and not one time was offered a refund, but he's made that clear that's their "diagnostic assessment charge ". Oh, and they mentioned a discount for first responders that I didn't even get. Please do not give these people your business your money or your time. I honestly had high hopes because when I finally did meet them, they seemed genuine and then they played my face. If the job was something that they honestly could not do or didn't want to do all they had to do was tell me not keep stringing me along. If anyone needs screenshots of the conversation, I have that too. They wanna say we can still complete the job our you can go somewhere else. At this point you can't be trusted and I waste my time which is valuable as well as everyone else's. He kept saying he understands my frustration and I reminded him multiple times that I'm not frustrated. I'm past that I'm pissed off. Had I have known what I know now I would've ran and not wasted my money nor my time. I have all the screenshots if needed.

New to area was looking for reliable mechanic. Diagnosed the problem quickly, as others couldn't…read more Very reasonable priced. Will return.

He checked my brakes. I had a scraping sound. He notified us very quickly that it was just the back…read morebrakes and he replaced them. He had my car less than 3 hours. His staff was very friendly, reasonable and efficient. I will have him service my car again. HIs place was clean. I feel he could have changed all of my brakes and I would have not known any difference.

Was having issues with my truck traveling home from Washington DC and called a local shop as I felt…read moreI was having issues with my exhaust. The owner asked me to stop at Partners to have my truck diagnosed. They were busy when I got there but Dallas found one of the techs to come diagnose my truck. After the diagnosis was confirmed I was able to get the truck fixed and continue my 700 mile drive back home. Being stuck on the road far from home they were very welcoming to me and genuinely helped me out of a tight spot. These guys treated us like family and got us back on the road. A great experience and a truly caring shop. Thanks Partners Tires!

Came in with a flat tire. They were excited and energetic with their costumer service and explained…read moreclearly what needed to be done. When all tallied up we were pleasantly surprised by the price too. They went straight to work and we were out of there in under 15 minutes. Highly recommended. Great experience.

They do all my vehicles maintenance and repairs. They have treated me very good for over 10 years!…read moreHighly recommend them!!!

Dropped in on two separate occasions. One for diagnostic and possible repairs. I was recommended…read moreto visit the maker's repair shop to cut out any guesswork. I appreciated that although I wasn't sure what to expect but expensive repairs. Then recently I got an inspection since the other Black's Tire location was very busy (2-3 hr wait). They made a call and held my place at this location until I arrived. I was at this location for perhaps 30 mins or a little more while the inspection was made. Clean, spacious, and great-smelling restroom. Classic movies on tv with a view to Fayetteville Road. Service is attentive and knowledgeable staff.

Mechanic told me he drove my car but he didn't test it said it was one thing $300 later same thing…read moreexists. I won't be back.

All of our family will never ever go back to Southern Tire. We've been going for years and the new…read morepersonel and company chain have no clue what they are doing and their prices are sky high. Not to mention I had a family member who took their car twice because they told them the first time there was nothing wrong. The charged $65 for a cabin filter and they are typically no more than $25. BEWARE and STAY AWAY!

Great customer service. I received and all wheel alignment and got tires put on my car as well…read more The wait time was decent.