As a LGBTQ American my family hand picked this place to live. Once the management at this location…read morerefused to fix the lights, refrigerator, internet & other items such as cable. I made contact with their on call emergency number & staff. After experiencing 2 days of these poor conditions and safety issues the response from the management was poor. The maintenance man who took my call about the emergency issues had his wife attack me verbally in the lobby. She was extremely verbally abusive and threatened me over 8 times. Once I announced I am NOT going to fight with you. I'm a adult who is peaceful I dont believe in war or fighting. She really throws a temper tantrum at this point. Yelling cursing and a full show. The disrespect was extreme. She was over eager to show how distasteful and ignorant she could be. After speaking with other managers about the abuse that her employees felt its ok to personally attack me with. The management proudly announced it's ok that she stretched the truth and attacked my family. Because she is a wife who is concerned about the mental health and well being of her husband. I in return told her if wives have a say then pick a time so my wife can speak with you. Her quick responce was well your wife is NOT on the lease and has apsoloutly no say in this conversation. Another manager removed her shoes & ear rings and called the police because she did not want my family in the building she could he heard yelling for blocks what do you mean you have a wife. My brother was on the way to visit me I simply told him I'm in the leasing office pull up to the black fountain. The manager said that pull up in Saint Louis means you want to fight. I simply announced My family will be moving out I'm not dealing with this foolishness. I over heard two employees say her brother is her sister hes wearing a dress & makeup. Girl all the men in that car have on dresses & makeup. They need to go they need to move. Once the police arrived I spoke with them. I requested that they walk my family to the elevator because it became clear that LGBTQ Americans are not respected nor are we safe at this location. I hired a maid & began the move out process. And the manager Britney decided to come to my unit daily and post notes on my door that she would like me to move out. I moved out 3 days later. I've never dealt with people who stretched the truth like these people. When they spoke to the police they forgot that all this started because the lights, internet, refrigerator, cable was NOT working and All I did was contact the leasing office because the water smelled like rotten eggs. On the voicemail was a emergency number that I contacted. Brittany had the gol to ask me. Why would u ever call the emergency number? My reply is and was. Because noone from your office would get back to me. Its your emergency number why put it on a voicemail if your not equipped to deal with such emergencies. Each time you give them a logical answer to a problem your met with a empty headed response that's anything but professional and productive.

GREAT place to live! Valerie, Veronica, Linda, and Brittany really do everything they can to take…read morecare of their residents. They are very up front with you when touring on things that might be perceived as negative but the positives definitely outweigh the negatives. Free laundry, free pool during seasonal hours, amazing view, and a maintenance staff that goes out of their way to make sure requests are taken care of quickly. (1-3 days depending on urgency). Utilities are also included except for electricity (Ameren). The best part of Mansion House is the community of people. Everyone is welcoming of new residents and the apartment hosts monthly events (usually free or a very nominal fee) to allow residents the opportunity to meet each other. I definitely want to say thank you to everyone in the front office for their hard work and their dedication to not only myself but other residents. After my previous apartment experience in Chicago, I needed a place to move that I could call home. I could have moved to any city in the country basically and I am not a huge fan of St. Louis however I moved here because I found a place where I could finally enjoying living in an apartment. Mansion House has definitely made my St. Louis experience a pleasurable one.

After several decades driving past the Cheshire while growing up in Saint Louis, I finally had a…read morechance to stay there. First, the good: the ambiance is consistent throughout the property. I had a great time walking up and down the halls on each floor to check out the unique art. The fitness room is nicely appointed! While we didn't get to check out either of the on-site restaurants, we peeked inside Fox and Hounds and it had a good crowd. The complimentary breakfast was hearty and delicious, and it was nice to grab a free bottle of juice or water from the cooler (which did seem to be locked after breakfast hours) Great location as well, we loved walking around the neighborhood and Forest Park! What keeps this from being a five-star review? Some ice buckets and dirty dishes were on a table in the fourth-floor lobby for over 12 hours. A bit disorienting to see every time we got off the elevator. The pillows were pretty flimsy. Lots of linty buildup on the blow dryer deterred me from using it. Overall will definitely stay here again anytime I visit Saint Louis, definitely want to come back during summer and use the pool!

My daughter stayed here for a Christmas visit and when I visited her, the room was filthy. The…read morephotos attached show the dirt, dust, and broken items. The room was dark and dingy. The theme of the hotel was cute but it all needed to be cleaned and updated. The only reason I give it 2 stars is because the breakfast was good and the ambiance in the game room and lobby was nice.

Marcie created a fabulous trip for my husband and I to Costa Rica. We wanted to venture away from…read morethe typical areas and explore the OSA Peninsula. From the moment we stepped off the plane in San Jose, we were well taken care of. The transportation arrangements (private drivers, boat guides, Sansa prop planes) put us at ease and our lodging and meals (one resort was an all-inclusive) were fantastic! We had several excursions planned which were a mixture of hikes, snorkeling, whale watching and exploring the National Park. Everything was beyond our expectations. I've booked many international trips with Marcie and her team, and she provides great customer service and memorable trips for us.

Marcie from Travel Leaders did it again! My daughters and I had Marcie plan a summer vacation for…read moreus. We ended up in a Secrets all inclusive resort in Cap Cana, Dominican Republic. The resort was absolutely beautiful. The food was wonderful with lots of gluten free options for my daughter with Celiac disease. And the staff was perfect, friendly and accommodating to all our wants and needs. I would definitely recommend Marcie and the Secrets resort in Cap Cana!

The Moonrise Hotel is one of those places that doesn't need you to be a guest to make an…read moreimpression. We wrapped up our informal wander through the fabulous Delmar Loop and drifted up here for a final drink, a skyline check and that signature rotating oversized Moon glowing over the building. By pure luck, it was a full moon over Saint Louis too which felt a little on the nose in the best possible way. The rooftop is solid, a clear arc of the city that makes you slow down to appreciate the view. The space itself is exactly what you want at the end of the night. Open, relaxed and elevated enough to feel like a finale without trying too hard. The music was much louder than I'd prefer and not an artist I'd ever queue up for a mellow nightcap and it did sort of get in the way of the vibe. The kitchen had already closed, which killed the idea of a final nibble with our round of drinks. The bartender did offer the workaround of having DoorDash delivered to the bar but we weren't going to hang around that long. The Old Fashioned he put together was excellent, balanced and smooth. Just what I needed as my Fitbit clocked over 10k steps. As a final stop on a Loop night, the Moonrise works beautifully. You get the view of downtown Saint Louis in the distance, the atmosphere, the giant Moon doing its thing and a comfortable landing spot before calling it a night. [Review 442 of 2026 - 510 in Missouri - 25625 overall]

When I first started my job way back in 2014, this was the hotel I was put up in to start training…read morein St. Louis. I even got to watch my Royals (that's right STL, my ROYALS) win game 6 of the World Series in resounding fashion up on the rooftop here. Good times. A dozen or so years later, feeling nostalgic, and having struck out on some downtown STL hotels, I opted to come back here. Unlike my Royals, this place has still got it. Friendly staff upon check-in, and they let me know they don't have valet which I was honestly relieved about. When I'm traveling solo, I sort of just want access to my car, not to have to wait 15 minutes to go to the trouble of retrieving a phone charger out of my console. There is a little lot in the back that they'll check if you're a guest before allowing you in during busy periods. The room was nice, and the elevators are quick. The shower pressure is WAY better than I remember, at least it was on the third floor. The bed was insanely comfortable, and really, no complaints. The one issue was the little room couch was filthy in my room, with visible stains and grossness.. I just avoided it during my stay. The rest of the room was clean. No hotel gym that I noticed, but not far from Forest Park if you want to jog or walk (beware the insane STL drivers). I also took my takeout dinner to the rooftop which was nice, but not yet open for the season. I still appreciate them letting me up there for some fresh air and views. Lastly, the Delmar Loop has quite a bit! This area offers good coffee shops, a store, tons of quality restaurants, and all within walking distance. Nice place overall, and definitely in my consideration every time I come to STL.

Amazing staff, but the best staff cannot outweigh this substandard property…read more Old, antiquated, dilapidated, and outdated. Small rooms with doors that don't feel secure. Smells of funk and moisture. Very disappointed that we booked here thinking anything in Clayton would be up to Clayton standards.

Second time here, west of downtown St. Louis in Clayton. We really like this hotel, it gives us…read moreeasy access to where we want to go. I have talked to a couple of employees here 15+ years, that says a lot. Both commented about continued improvements/maintenance over the years. It's nice. The entry/lobby gives a sense of elegance with the chandeliers and the stone floor. The people at the front desk have always been friendly and helpful. The rooms have been clean. Like the showers with digital heat control. There are multiple restaurants within easy walking distance as well as one in the hotel(breakfast only I think). Breakfast at the internal restaurant is included. The only potential downside is parking. They share the garage with a business building. You enter the hotel from the third floor. Only stairs avl for the hotel, so if you arrive at the wrong time, you may be hoofing it up or down to the third floor. Handicap parking is available. The price is very reasonable. We will continue to return.

Total Transparency: I did not think this was going to be what it was…read more I'd like to say that I'm pretty well traveled. And some of my travels have taken me thru the St Louis area a time or two. Besides being awestruck by some of the beautiful women there, nothing about Missouri in general really ever wowed me! So when my friends told me that our hotel was nice, I was like, "Okay. But how nice can it really be? I mean.. at the end of the day, we're in Missouri. It's the Show Me state, right? Then show me!" So we pull up to a structure that looks like an old train station. Makes sense, because as I found out, it previously was. So kudos to the engineer for breathing new life in to a beautiful, aged edifice. But I'd seen similar before so I wasn't necessarily blown back. Even to access the lobby was a bit tricky so... strike there. We get to the front desk and the staff is warm and inviting. Genuinely so. Points there! You can pay people to be nice but that only lasts so long. When that's just the way you are, that's a different thing altogether! And these people were the real deal! My friends kept talking about walking around and mini golf. It was already getting cold and I don't like the cold so I'm already turned off, but I always like to at least give serendipity a chance so I told my friends I'd go with. Lo and behold, everyone takes a longer than intended nap and I can't sleep, so I decide to go wander by myself. I started by trying to find this mini-golf that's supposed to be connected to the hotel somehow. So I see the sign and I follow it. It takes me though an atrium of some kind where it turns from enclosed environment to a domed, open air feel. Ok. That's cool. Cold, actually but I'm up for an adventure. So I follow the walk way around an ok looking pool, but it was closed because it was cold, and then it happens. I step out on to a boardwalk. The ground literally transformed beneath my feet. In front of me was a lake, with Lily pads (which I later found out held the torches for the pyrotechnics show a little later on), a couple of eateries and not just a mini golf course but an amusement park. I'd never been so amazed in my life. I was completely blown away. Inside this repurposed train station, they created a Shangri-La for the weary Midwest traveller. I gotta say... it was one of the most unexpected things that I've had happen to me in a while. So if you're ever driving through downtown St Louis... just up the street from the Arch... be sure to wander around the St Louis Union Station. And who knows... maybe stay a night or two. It's definitely worth trying at least once.

Would not stay here again. I was here 3 nights for a conference. The property has some really…read moreunique features and beautiful rooms being that it is an old train station but all the onsite dining was average at best and my room was not clean - dirty toilet, windows, mirrors and trash on floor. I asked for my room to be cleaned and they took care of everything but the toilet which was frustrating. Hotel also a bit difficult to navigate due to odd floor plan.

Sleep on a park bench or pitch a tent, but do not use this company! Our rental was grossly…read moreoverpriced, reeked of mold and HAD NO HOT WATER. The so called "repair man" showed up 7 hours late, was clearly unqualified and high as a kite. He watched You Tube videos to try to figure out the hot water heater, but accomplished nothing and left. We had no hot water for the entire extended weekend we were there. There was no solution and both VRBO and ADOBE bucks did not rectify the matter. HORRIBLE!

For over a month asked for early check in, check in listed at 5:00 PM! They wouldn't even try…read more Drove to house at 3:00 and cleaner was just leaving and said no problem. I had Adobebucks person on the phone and handed the phone to her and said please tell the boss at Adobebucks what you just said about us checking in and leaving bags as we had a 5:00 rehearsal. It was difficult and they were not nice about it. Then, they preset the air conditioning to shut off at 11:00 PM and not turn on again until 7:00 AM and it was hot! Daughter had an asthma attack because of it but they could care less. It was all about the owners wanting to make more more money at our expense! I'd find someplace else if I were looking in St. Louis again. The rate was also twice as much as another 4 bedroom we rented a 1/2 block away for the wedding! No value, no decent check in, no air conditioning at night and no customer service, accomodation or even apology!

Booked at this hotel last minute as I was worried about getting to the airport during "Snowmageddon…read more2019". I was welcomed as an IHG member by a sign in the lobby by the registration desk. the room was well appointment and my highway facing room even had earplugs to block out the highway and/or airport noise (unless you're a light sleeper, if you're tired, you'll have no problems sleeping without the earplugs). Did not get a chance to try the breakfast as i was leaving at 530 and breakfast started at six, but you could tell they were getting prepared and would be ready for guest at 6am. Because i could not rate breakfast not giving a 5th star. The hotel offers an airport shuttle from 4am-11pm. The shuttle may not actually run during those hours, but the hotel will call a taxi (vouchered) for you in it's place.

Sketch - not recommended, would not book…read more Our room had an adjoining door, but the internal door (our side) was missing. There was NO WAY TO LOCK THE DOOR FROM THE INSIDE! They claimed the other side of the door was a conference room being renovated, and there's no way to get in because there's a wall. But we slipped something under the door without problem, so clearly no wall. He wouldn't show us the conference room or the inside for peace of mind; and supposedly the workers have access?!? And I can't lock it from the inside?!? I don't understand why construction would force them to remove the INSIDE door that has a lock on it. The front desk got extremely angry when we tried asking for a new room. My husband has the patience of a saint, and the conversation turned sour quickly. The man at the front continued to insist it was just a conference room and to "just trust him", and refused to show me the conference room for peace of mind to reassure there was no access. And again, this does not justify the missing internal door. Missouri's hotel law (Chapter 315) requires hotels to operate with "strict regard to health and safety of the guest", and a room that cannot be secured from the inside is not safe and is not acceptable. He said there were no other rooms available - although the parking lot wasn't that full so I'm unsure if it was true - so we went up the street to the DoubleTree and it was MUCH better!!! Customer service reassured us we'd be refunded, but we've yet to receive the promised call from the manager. I do not often do hotel reviews, especially not bad reviews, but I felt this was important. I would absolutely not recommend staying here, especially if you're a female traveler.