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    Jwp Interiors

    3.0 (2 reviews)
    Open 8:00 am - 7:00 pm

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    Services - Jwp Interiors

    Home interior design

    Partial home interior design

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    4 years ago

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    4 years ago

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    Jennifer P.

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    Florida Living Quarters - Orlando - Orlando Interior Design

    Florida Living Quarters - Orlando

    (2 reviews)

    Downtown / Central Business District / CBD

    I literally experienced the worst customer service with this business. I am comfortable saying that…read moreit had everything to do with the fact that I am African American, as I witnessed other customers be handled differently on occasion when I visited the store to make purchases. The business owner and one of her other employees that I was communicating with are very unprofessional. Their level of customer service is sub-standard, they are non-responsive to customer inquiries, and they do not pride themselves on customer satisfaction. If you expect five star customer service and an overall great shopping experience and you happen to be African American, please consider taking your business elsewhere.

    We bought a new home in September of 2019. We needed shades for our bedroom and our family room,…read moreand someone recommended Florida Living Quarters (FLQ). I believe the lady we talked to when we visited the store was the owner, and she recommended Hunter Douglas shades. We had never had power shades before and thought they sounded great so we signed a contract for three power shades, for just a sneeze over $3,700. The installation went OK and we were (and still are) generally pleased with the performance of the shades. When the battery pack gets low we know how to replace the batteries. We know how to replace the clicker battery when it gets low, and so on. Then last week one of the shades stopped working. It had been less than a month since we had replaced the batteries in that shade, but we put new batteries in anyway. That did not solve the problem. We went on Youtube and learned that there was a reset button, but when we looked where it was suppose to be, we found that our shades have no reset button. So, I called the store Friday morning to request a service visit, but no one answered, so I left a detailed voice mail, explaining my problem and requesting assistance. I also left my name and my wife's name and both of our phone numbers. I got no call back, so I called again later in the day and left the same message. I called the 3rd time and the phone was answered by the owner. She told me that she did not do business with Hunter Douglas any more. I ask for her help, and she said she would email me the name and phone number of some one who could help me. I gave her my email address and she said she would send me the name and number later that day. I never got it, so I called again this morning, (Saturday morning). The phone was answered by a young lady who struggled with her English, and never did fully understand our problem. She also took my name, phone number and email address. It is 10:00 PM Saturday night, and I still have not heard from FLQ, and the shade in my family room still will not open. I wish I had known ahead of time that FLQ does not feel obligated to provide assistance to customers who buy products from them. We certainly would have purchased our thousands of dollars' worth of shades from someone who cared. FLQ really does not deserve the one star I gave them. I plan to call the Hunter Douglas factory next week and see if they are interested in helping us get our shade working again.

    Jwp Interiors - interiordesign - Updated May 2026

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