Very poor customer service specially Jason the manager of the store on guns bought new with…read moreproblems.. he wanted to send my gun back to manufacturer without any proof of them receiving my gun..

This is literally the best pawn shop I've ever been to. Beautiful shop high-end items. They helped…read moreme when I needed help and gave me a fair deal and also we're super friendly when I wanted to come back and sell one of my items I had pawn to somebody else. Great selection of designer bags and jewelry. Also a lot of DJ material tools, etc..

Guys, go someplace else!! They offered me $15 for a Cartier Wallet(mint condition and authentic)…read more Don't get me wrong, I get they have to profit off of it but my goodness, total scammers!! I remember being here 6-7 years ago and got almost 60% value in cash for my items. They'd show me the highest, average, and lowest prices it was being sold elsewhere, and offered me THEIR best price. With this idiot, he went OUT OF HIS WAY to find the lowest offer possible! That's what I have a problem with...

This place is a complete dump. First of all if you call they will tell you they'll buy your stuff…read moreoff of you then you show up and they say no? tried lowballing me $15 dollars for a ps4. Inside of the place is not organized at all & they all laugh and make jokes when they lowball you like a bunch of low life's

I went in to get my ring cleaned and want to say they were really helpful here beautiful jewelry…read morethanks

These guys are great Benny treats you well and the prices are fair, I have utilized their lawn…read moreservice multiple times and never had any issues. I would recommend Empire Jewelry/Loan

The service is percent reliable every one is very trustworthy reliable excellent customer service…read moreand percent honest even the jewelry is percent accurate and beautiful o let talk about selection they have many selection pick and choose they even have jewelry that you never see before and you get your money value so guys like i say you get percent reliable trustworthy customer service any jewelry you want or buy you will get your worth for them i love the place.

In a world where pawn shops treat you like garbage this place is like a breath of fresh air. I know…read moremost pawn shops in that area feel you're visiting someone in jail but this shop actually looks and feels like a retail store from its cleanliness to its organization. After getting low balled from a pawn shop down the street (they tried to give me $20 for a Nintendo switch) I decided to look elsewhere for a quote and stumbled across Market Street. Though my Nintendo switch was in good condition, it was only the base model and my worry was getting lowballed again but the employees there were flexible and worked with me according to my needs. In the beginning I was hesitant with many questions but Brian was very informal and outlined every word in the loan contract and made sure I was not confused. Thank you guys for making my first experience amazing definitely coming back again!

Most racist guy and bad business be very careful because if he sees something he likes he will take…read moreany opportunity for you to loose it so he can keep it . I took my Rolex Presidential Vintage with a value from $18k to $25k he give me like $3k and I'll have to give back like $350 so it was fine for me I came back like an a week to pay everything and get my Rolex back but at some point he explained me like no reason to pay that early because either way I would have to pay the $350 extra because I still have 2-3 months to pay so I was like yeah true stupid me I walk away so when the time was getting close I have all the money with me but I had to go for emergency to Santa Maria because one of my daughters got very sick I stay for couple days I told my daughter that morning I have to go today it's the last day to pick up my watch I hit traffic when I arrive to his store it was closed I got there late so next day first thing I did it's to go for my watch When he saw me I can see his face like all serious nothing like the person I meet, right away I felt sick on my stomach I can see his evil attitude I ask him for my watch he said THAT WATCH IS NOT YOURS ANYMORE ITS MINE NOW ! I explained everything I offered him an other $2k + on top of what was due I told him how important was that watch for me He new since the beginning belonged to my dad that passed away and I have many sentimental value He all rude said to me that watch wasn't there in his possession anymore he told me he SOLD IT RIGHT AWAY I felt so miserable I told him I will sue him then he all Sarcastically told me remember the paper you signed well you can't not do anything that watch it's mine . I turn around I went cry in my car felting horrible for letting my dad down with something he give me with all his love . I spoke to other pawnshops they told me their priorities are to work with the clientes specially in situations like mine and plus I even offered it top dollars on top and that He definitely wanted to keep that watch because he knew the Value and that he was wrong for doing that . I will not recommend that place at all , I went in to depression after that happened and till now I feel comfortable talking about it., Blessings to all of you reading this report.

Nat came through in the clutch I needed emergency money and I called after 10 pm and he was able…read moreto see me, i had a gold bracelet, i was saving for a rainy day! Thanks youre the best, I will be back for sure!!

I love this shop. I've been going here for years. My favorite people are Alex (Who I called Angel…read morefor months lol :O in my defense he never corrected me, but I'm sorry) and Sammy!! Hubby and I bought our wedding rings from here at a great price and they've lasted. The best day to go is Saturday for more selection. I have also gotten jewelry fixed. I've gotten an earring turned into a necklace charm. I've had an adjustable bracelet with that ball that tightens but eventually would slide down, turned into a bracelet with a clip instead, and multiple rings resized The jeweler does great, flawless, work and works SO fast! Also, I once saw an item online that was at the hemet store and they were kind enough to bring it to the Perris store, the same day, for me to purchase. They pay for gold not gems or diamonds as many pawn shops do, no surprises there. I do find it weird that I have bought under $800 worth of jewelry and got free jewelry cleaner solution but I bought $2k worth of jewelry like last month and the lady at the counter wouldn't give me free jewelry cleaner solution :( - maybe that's up to the salesperson ? Idk what's up with that lol The jewelry cleaner solution has their logo on it and it leaves the jewelry so clean, fresh and sparkly!!! Pricing for jewelry and for fixes is always straightforward, never had issues with that. Anyways, Love the selection, variety of the pieces sold and the nice guys.

Very poor customer service and professionalism. Especially the short blonde lady that's probably in…read moreher mid 50's and the tall dark Hispanic male with his hair comb forward. They made a low offer on my sunglasses, claiming recent sales supported it, but when I checked myself, the items were selling for much more. They couldn't provide proof and then changed their offer within minutes. Overall, the experience felt misleading and untrustworthy. I would not recommend this place. A group of Con artist here.

Good service in Irvine location They are profesional & they…read morehelp you Excellent customer service

I can't even believe this is what my ring is supposed to look like? For Mother's Day I asked my…read morehusband to fix my engagement ring and I yelped , set up appointment. Can't say how happy and loved I feel for wearing for my ring again. I'm having my own photoshoot with how beautiful it looks. Thank you