Yesterday was my first and last visit. They advertise themselves as friendly, helpful and luxury…read morebut that is deceptive. I spent two hours in their "luxury establishment". The staff were unprofessional, unsanitary, lack integrity and used the language barrier to avoid taking responsibility for mistakes. I came in based on a referral expecting a positive experience. I asked for orange French tips with designs AND the flower designs one each big toe like in the picture below, and was told someone could do it after the older man who clearly couldn't do it started the pedicure.
Instead, the gentleman polished my toes solid orange and laughed when I reminded him of the design ( French tip + toe designs) prior to him finishing up, and said " no design for you haha" finished polishing and walked away. The tech doing my fill‑in told me someone else would fix it, and do the toe designs so I waited. After an additional 30 minutes my fill in was completed, and she handed me my shoes and told me to pay.
I washed my hands, and went to front. Was told by the manager, Yan, that I didn't have top coat AND no one was available to do the design at all. So another male tech rushed and did a top coat. While seated I expressed my concerns about the solid orange not being what I wanted. Yan was confused and consulted multiple times with another tech. Then redirected me to check out while he repeatedly told me they took the charge off for toe designs. And couldn't reduce the price.
He seemed confused about the situation, and the police were eventually called. Ana stepped in and made it seem as though I wanted something for free, which was upsetting because I simply wanted the service I requested. She stated that the tech who did my toes deserved to be paid, which was valid but not at my expense for their lack of communication and execution.
Ana only wanted to discount the $29 pedicure by 10% ($2.90) and told me I was "only upset because I didn't like it, lied to the police and said that the 10% was the best she could do," even though I was upset because I asked for a specific service, had been there for two hours, and they didn't do what they promised. After going back and forth with me and the police, Ana ( who is not the manager ) agreed to reduce the price from $44 to $24 and I paid.
I also noticed unsanitary practices, including reused tools, no handwashing between clients, and improper disinfection of equipment. Leo, who had nothing to do with the situation, stood there making faces at me, which was unnecessary and unprofessional.
The nail tech who did my fill‑in did a good job, despite a few questionable unsanitary moments. As a customer, I waited patiently, communicated clearly, was never given honest communication, and never received an apology for the time wasted and treatment as though I was a scammer.
I left feeling disappointed and scammed. Because if they had been honest upfront about all of the techs allegedly having appointments and being unable to do nail designs I could've got what I wanted somewhere else. People continued to come into the shop and they kept sending people to the back for pedicures without properly sanitizing the bowls or disclosing that no one can do designs, which is why I felt like they were being dishonest and deceptive. I completely understand they have to profit but it's at the community they serve's expense which is wrong.
And yes my feet are ashy in the picture below because the service was not completed in its entirety, no massage and no lotion was added. Only the orange and a rushed topcoat by another man after they informed me no one could do what I asked for. This was my vacation/birthday set, so I am extremely disappointed.
** Each name mentioned was the name the person provided me while checking out. My final total was $168.51 for two pedicures and a fill in.
