Not sure about others, but we got negative experiences: 1) always got voicemail 2) voicemail full 3) 45 minutes late and still hasn't come 4) no call back to say when will they come Will update when we get better experience Update: We give company a chance and Company is doing good job now. Giving company more star for they deserve it now. Thanks. read more

Terrible service. Been waiting with my mom for a ride to a 10:30am appointment reservation for an hour on Christmas. It looks like our ride is a NO SHOW. Incredibly disappointed. read more

Very poor service. Scheduled pick up and return for my elderly Mom. For the reserved pickup I had to call 15 min after the scheduled time and the person answering said "oh crap, your reservation went to our spam folder". They ended up being one hour late. For the return, they were 30 minutes late. And whenever I called them either it went to voicemail or to a disinterested, borderline rude person who acted like my calling was an inconvenience and gave me zero confidence the reservation was going to be attended to and on time. Next time I'll call a cab company directly. read more

If you've got to get someone in a wheelchair somewhere on time with minimum hassle, JustGo is the best way to go! Tom is a great guy, as are his drivers. Making an appointment is easy, and they'll be there on time. I'm glad Outreach and public transportation are available as low-cost options, but there's a lot of uncertainty involved, and the transit time is longer. JustGo is a premium service that doesn't get a taxpayer subsidy, so expect to pay more. But it's worth it! read more

Ok here goes...this is a honest review. My dad has used this transportation company for years. I can honestly say thank you thank you for being there for my dad. I really dont know what I would have done without Tom and his crew. My dad loves them and I can say with honesty they love my dad...and he isn't the easiest patient to get along with...but they have been kind and attentive to him.. They are always ontime and go the extra mile to make sure he is being taken care of. Thank you again and again to Tom and his guys....They are the best of the BEST..... Judy read more

I needed a wheelchair transport for my grandfather on short notice. I called Thom and he was kind enough to juggle around his prescheduled appointments. We had a driver to pick up my 94 yr old grandfather within 30 minutes! Our driver was very kind hearted and made sure my grandfather was safely secured for the trip. This is the third time using "Just Go" and from beginning to end got excellent, compassionate service! Not to mention the price of the trip was affordable too!! Thank you very much for helping us in our time of need!! read more

Tried to contact them. Filled out the on line form, they never responded. Same thing happened with a friend of mine. Used them years ago. Tom talked on his phone all the while he was driving, sometimes weaving around on the lanes. The van smelled like smoke. They were always on time to pick us up to start the trip, but we always had to wait a very long time, up to an hour, for the return. Tom's response was always " I have a business to run." Not good enough. Tried Fun n Go. Thought they were expensive, but the service was perfect. They came a little early, drove carefully, and picked us us less than 15 minutes after we called. read more

I have been working with Thom for more than 6 years now.... I wish yelp could allow me to give him way more stars. He is very passionate about his company and gives every patient the time and attention they need. He also always does his best to accommodate everyone's needs and special requests. My patients REALLY enjoy the experience and having nothing but great things to say about Thom. It is very obvious that he loves what he does every day. Working with Thom to arrange transportation is a breeze. You can schedule a transportation via phone call, request via his website, fax, email even text message if you need to. All the resources are there people! This makes it SUPER easier than other companies. Also Thom is one of the few business owners that are actually out on the field with his team doing what they do every day, transporting patients! Thom is very easy to work with, trustable, resourceful and most of RELABILE! I will continue to refer everyone to him! read more

This company is by far the best, they come to pick you up on time, and when you call for pick up you don't have to wait very long, other "companies" take long usually an hour, and you have to call back and make sure they are,coming, this company has great customer service, and Tom is great!! read more

I think they're out of business. My wife arrived at SJC in her wheelchair on the evening of Nov 10 with a confirmed reservation for Just Go to pick her up. Her flight was on time. Just Go never showed up and didn't notify her -- she had to roll to the Doubletree hotel, spend the night, and take the bus next morning. We've been unable to reach them via email or phone ever since. read more

disappointing. Tried calling them directly to get an idea of the area they service and the cost, phone was answered with, "uh, .... hello?" at first I wasn't sure I dialed the correct number or not. I asked for JustGo, they said it was, when I inquired about service area and cost, I was met with more silence, and eventually a muffled, "$35(?) pick up/ drop off fee, plus mileage", but he seemed extremely disinterested in my business. While I cannot review the use of, and the driver and/or car, I can tell you that if it is anything like their phone skills, I would avoid. read more

This medical transport company as far as we know and had recently experienced does not even deserve a star.. I would rate it zero for non performance of their service.. my brother wasn't picked up for his scheduled 0600 transport to Stanford Hospital for an infusion @0715.. They never called.. When I called no one answered and couldn't leave a message because it's full.. ( Tom called me last night @ 2115 confirming the pick up @ 0600, also mentioned that their office is a mile away and apologized for a late call). Missing this kind of appointments is detrimental to one's health and safety!!! read more

What a fortunate discovery to have found Thom and his accessible van taxi service Just Go. First it is so easy to schedule a ride using e-mail or text. Second, Thom always shows up early with a smile on his face. He is incredibly reliable. Third, he handles my 92 year old mother in her wheelchair with so much attentive care. Fourth, he thoroughly buckles her in the van with several straps. Fifth, I can travel along with her for no extra charge. Finally, he has so much patience in taking all the necessary time to push the wheel chair to the van, to load it on the ramp, then raise the ramp, then push her inside the van and carefully strap her in. There is no doubt that I can feel confident my mother is being safely transported by Thom. He provides a high quality and highly professional service that treats elderly or disabled people with the utmost respect. Susan N. read more

These folks go above and beyond to help their clients. My sister uses their services due to painful and extensive surgeries that have required her to be in a wheelchair for over four months. Just Go has picked her up and brought her home for every appointment. I got to see them in action when my sister moved into my house for a month. Tom helped us determine the best route for getting my sister out of the house and then back in, and really partnered with us in advocating for her health and safety. Whenever my sister has needed to contact them regarding plan changes, they have been reliable and responsive. My family is very lucky that my sister got connected with Just Go. read more

I was expecting better. I thought this business had their own vehicles. I ordered a ride for my mother who need to go to a doctor's appointment. The ride arrived 20 minutes late with no apology or communication. It was a yellow cab/van...I thought this was it's own business with their own vans. It seems like they just find para-transit and book them, a middle man. I could have ordered myself. The driver smelled so bad of BO, it permeated the entire van, my mother and I felt sick. I asked for a receipt and he handed me a blank yellow cab business card. Really disappointed in overall service and $60 for a $24 Uber ride seems high. read more

I have to say, it makes me feel so wonderful knowing that my mother is in such capable, caring hand. My mother has been using JustGo for a year or so now. Coming from an unreliable company that was charging us WAY too much for what I would consider mediocre care. Thom and his team have made my brother and I feel at ease knowing my mother is in such caring hands. Its been a blessing knowing that she is safe. read more