Been going here for over 3 years, I've given alot of money to this clinic and trusted the vets…read morehere. I put up with rude vet techs and receptionist, but continued with this clinic because the vets were good. But ever since Dr.kelso left and the new kid vet took over none of my animals needs or emergencies seemed to have mattered. 1.) I had an emergency with my cat Enzo, I called the vet emergency number but they couldn't see me for some reason, but couldnt say. By the time i got him to the emergency vet in topeka it was too late, and my 6 year old was so distraught from losing her cat. 2.) The vet tech amber was rude as hell anytime I picked up any of my several spay/neuter pets, with very rude comments, shoving their kennels on the ground, and so on. 3.) I had a cat bandit who was not eating, drinking or peeing, the new young guy vet (Jackson), had me wait till after he went to church to see him, to then not even take it seriously. I think as a christian myself god would have understood if you had to miss church to do your job. 4.) I had a dog whos weiwei was stuck out and wouldnt go back in, i was charged $30 just to talk to Jackson on the phone and charged for meds that didnt even end up working, i called topeka emergency who told me to lube it up and put it back in, which worked. If that vet had it his way he would have cut off the dogs dick and sewed it back like he said he's done before. 5.) And then tonight when I called about my other cat who hasn't used the bathroom in almost 24 hours and refuses to eat i call them again, and I get a text saying they can't see me tonight. I continued with this clinic because Dr.kelso was always very helpful and seem to have care for my pets. But since this new veterinarian I've felt nothing but absolute disrespect and no care for my pets who are like my children. Unbelievable! Do better. Alot of people see their pets as their children and would do anything for them, get more compassionate!
Updated review 05/16/2025:
Owner (Shawn) finally called almost a year later to gaslight me into saying that I'm the issue for calling and asking questions on why I got random charges over the last 6 months, and for me calling to ask why his vet tech (amber) was verbally abusive towards me with rude comments over taking my cats home after their surgeries were done, throwing their kennels on the ground instead of handing them to me, mind you this is after the cats had surgery she threw them in their kennel on the ground. If calling to ask why these things are happening is "annoying", then trust me when I said your unprofessionalism is ANNOYING. Went here for 3+years, given thousands of dollars to this clinic, just for them to change up once their son started working with them. Shouldn't mix family with business.
Also to mention Shawn the owner spayed one of my cats (piper) incorrectly, he couldn't find her ovary/uterine horn to remove it. She had to go back under after I reached out to tell him she was back in heat, I was still nice about it even though I had to put my cat back through surgery. Maybe it's time to retire or freshen up on your vet skills. Ive worked for many vets and ive never heard of any of them havunf issues completing a simple spay. But calling to have an issue they messed up was "complaining" too much.
If you want to avoid random charges, rude comments, and having your animals mistreated go somewhere else.