Been going here for over 3 years, I've given alot of money to this clinic and trusted the vets here. I put up with rude vet techs and receptionist, but continued with this clinic because the vets were good. But ever since Dr.kelso left and the new kid vet took over none of my animals needs or emergencies seemed to have mattered. 1.) I had an emergency with my cat Enzo, I called the vet emergency number but they couldn't see me for some reason, but couldnt say. By the time i got him to the emergency vet in topeka it was too late, and my 6 year old was so distraught from losing her cat. 2.) The vet tech amber was rude as hell anytime I picked up any of my several spay/neuter pets, with very rude comments, shoving their kennels on the ground, and so on. 3.) I had a cat bandit who was not eating, drinking or peeing, the new young guy vet (Jackson), had me wait till after he went to church to see him, to then not even take it seriously. I think as a christian myself god would have understood if you had to miss church to do your job. 4.) I had a dog whos weiwei was stuck out and wouldnt go back in, i was charged $30 just to talk to Jackson on the phone and charged for meds that didnt even end up working, i called topeka emergency who told me to lube it up and put it back in, which worked. If that vet had it his way he would have cut off the dogs dick and sewed it back like he said he's done before. 5.) And then tonight when I called about my other cat who hasn't used the bathroom in almost 24 hours and refuses to eat i call them again, and I get a text saying they can't see me tonight. I continued with this clinic because Dr.kelso was always very helpful and seem to have care for my pets. But since this new veterinarian I've felt nothing but absolute disrespect and no care for my pets who are like my children. Unbelievable! Do better. Alot of people see their pets as their children and would do anything for them, get more compassionate! Updated review 05/16/2025: Owner (Shawn) finally called almost a year later to gaslight me into saying that I'm the issue for calling and asking questions on why I got random charges over the last 6 months, and for me calling to ask why his vet tech (amber) was verbally abusive towards me with rude comments over taking my cats home after their surgeries were done, throwing their kennels on the ground instead of handing them to me, mind you this is after the cats had surgery she threw them in their kennel on the ground. If calling to ask why these things are happening is "annoying", then trust me when I said your unprofessionalism is ANNOYING. Went here for 3+years, given thousands of dollars to this clinic, just for them to change up once their son started working with them. Shouldn't mix family with business. Also to mention Shawn the owner spayed one of my cats (piper) incorrectly, he couldn't find her ovary/uterine horn to remove it. She had to go back under after I reached out to tell him she was back in heat, I was still nice about it even though I had to put my cat back through surgery. Maybe it's time to retire or freshen up on your vet skills. Ive worked for many vets and ive never heard of any of them havunf issues completing a simple spay. But calling to have an issue they messed up was "complaining" too much. If you want to avoid random charges, rude comments, and having your animals mistreated go somewhere else. read more

I had a unique veterinary need over the past several years... for my *chickens*, and Dr. Shawn was a true godsend. For the first 5 years of my chicken keeping, the only real help I had was the internet and the few books I could find on the subject... so needless to say, resources were scarce when health situations arose with my chickens. Thankfully when I had a situation that I was desperate to find anyone who would help, a friend of a friend recommended Dr. Shawn. I tried to get help from any vets in the 2-state-area and nobody was willing to see me until I found Cedar Ridge Vet Clinic. Dr. Shawn was truly an angel to help me with my chicken crop issue. I had several situations that came up over the past couple of years with which Dr. Shawn was willing to help. And then when my beloved Roo was attacked by a fox, I can't tell you how much it meant to me that I (and he) was treated with so much compassion and caring from every single staff member. You don't know how lucky you are to have this veterinary clinic available with all the caring people who work there. I can't recommend them highly enough. They are really, truly, the very best. read more

We've had good experiences with all the providers here. We make the drive from Leavenworth as they are generally easier to get an appointment with than other clinics in town. read more

Who: Nancy the reception at Cedar Ridge Vet Clinic. What: Poor Customer Service Where: Atchison, Kansas When: 2024 Last week Bruce and I went to Cedar Ridge Veterinary Clinic, Atchison, Kansas. That was our second visit with that veterinarian clinic. I had several bad expenses starting with my first in office visit in January 2024. I called to make an appointment to get my puppies (2) their first round of shots, nails trimmed and to get them microchipped. Nancy, Cedar Ridge vet clinic receptionist, told me they could do all of these services on our 8 week old Morkie puppies and scheduled the appointment. (1st Lie). I made almost an hour drive one way to the location only to find out from the veterinarian that they do not do microchip on dogs that age because they are too young. Ok I accepted that and moved on with the doctor visit in spite of the lie Nancy told to get us to the clinic. The young veterinarian was awesome. He was friendly and thoroughly and had a very beautiful smile. Once the doctor's portion of the appointment was over Nancy, the receptionist, tells me her internet was down and she will email me a receipt. (2nd lie). Never got it prior to today. Second doctors visit for second round of three shots for Morkie puppies was a on February 22, 2024. Doctor's visit was good the same awesome doctor and I had the same experience as I described of him in 1st visit noted above. My poor customer service EXPERIENCE with NANCY... after service I went to counter to pay my bill. The only people in this part of the office is Nancy, Bruce, myself and our pups. NO ONE else. Let that sink in. Nancy tells me the bill for that day's service was $116. I extended my credit card to her and then one of her co workers comes from the back and approached Nancy and initiated a conversation with her. So I pulled my credit card back because Nancy did not seem like she could chew gum and walk at the same time. I decided to be courteous even though Nancy wasn't. I waited patiently for her and her co worker to finish their conversation. I had laid my credit card on the counter while I waited for Nancy to resume waiting on me. A few minutes later a white lady comes INTO the office from outside. I remained at the counter but decided to scoot to the right over as a courtesy. A few short minutes later I picked up my credit card from counter because now that Nancy is finished chatting with her co worker I assumed she was ready to finish up with me. Nancy looked at the white lady who had come in only a few minutes following this incident as I described. Nancy looked at the white lady and asked her if THE CREDIT CARD that I had grabbed to bring closer to me to complete my pending transaction was the white lady's credit card. White lady said no and that she was there to make an appointment. How about Nancy scheduled the white lady's appointment while ignoring her unfinished business with me. I was calm during this whole time. I never let her know how insulting, how piss poor her customer service was and how I felt her treatment of me was racist. When she finally got around to helping me. She took my credit card. Told me the internet was down and that she would email me my bill. I kindly told her that was same thing she said the last time and I still don't have a receipt from my January visit. She handed me my credit card back and said nothing more. She failed to ask me if I wanted schedule my next appointment with their clinic. I kept reliving this awful customer service experience in my head since last Thursday. I called the office today and spoke with Nancy. I asked her for the receipts that she had promised in that past that I never got. Then I asked her if I could give her some feedback from my last visit. To which she said yes. In the middle of my complaint she slammed the phone down and the call was disconnected. I called her back and she did not pick up the phone. I asked Bruce is he did not mind driving me nearly the hour to ask for the same receipts I had been asking for and to speak to the owner of the clinic. When I got there Nancy looked at me and laughed. Not sure what her laugh was about. But it just was more poor behavior on top of what I had already experienced from her previously. This family owned business is owned by a guy named Dr. Shawn and his wife. He seemingly was a nice man and I believe him to be a good person and a good businessman. Dr. Shawn listened to me and apologized for Nancy's poor behavior. I also was able to provide Shawn feedback about positive experiences I had with what I learned was his son who is a vet also. His son was the vet who saw us on my two occasions when we went to see a doctor. While we accepted Dr. Shawn's apology I will never go to that place again because of NANCY their receptionist. read more

I personally have been using this vet for almost 5 years. My fiancé's family has been coming here even longer! The staff has always made us feel included in every decision for our dogs! read more

They've taken great care of our dogs, cattle, and goats over the years. Even performed emergency surgery on our dog when she was hit by a car - they dropped everything to help her, and she made it! Great prices as well. read more