Contacted Poly-B by email at 09h30 on a Friday morning: a response by email within the hour: was…read moreoffered a site visit and fix within 2 hour window 11-13h00. Was given estimate for service call and the required fix (toilet floater replacement). Issue fixed by 11h30 same day. Price was reasonable, service fantastic.

Initial response was quick and we agreed upon an upgrade to our plumbing at our cottage. While…read morecostly, we thought the work would be done well. They charge for the initial quote. Submersible pump installed along with other work - less than a week later, we arrived to find the pump detached and our furnace room flooded and new sod ruined. My husband had to fix it himself and the plumber showed up after lunch the next day. Hoses under the cottage were all sagging in the middle so there was no way they would drain properly. Plumber had to come back to fix the hoses and they told us they did that for minimal cost, when it should have been done correctly in the first place. We had another plumber drain the system because their cost to drain was outrageous - 4x as expensive. Company accused me of being antagonistic when I called to complain and told me I was no longer their customer. Would never recommend this business - very disappointed.

Andy is professional, thorough and knowledgeable. Excellent customer service throughout. I would…read morehighly recommend this company.

Great family business, prompt, quality service with fair market pricing. A satisfied repeat…read morecustomer.

SHAKELL HEATING & COOLING INC., ORILLIA…read more TERRIBLE CUSTOMER SERVICE!!!!! If I could give the ZERO stars or NEGATIVE STARS I would Stay away from them They delete ALL NEGATIVE REVIEWS that's how they stay on top VERY RUDE Hated that I inquired about price and hung up on me Hated that I had the NEST thermostat saying the industry doesn't like those! Refused to have the technician give me a phone call with his estimated arrival before coming because my doorbell just broke, they gave me a 4-5 hour window time of a technician arrival, (I didn't want to stand at the front of my house for 4-5 hours) Verbally abusive Hung up on me "SEVERAL" times Don is a nasty unhelpful owner that should retire, VERY UNPLEASANT. I will NEVER deal with this company EVER again. *** On the positive side : I found a great HVAC company and was thrilled with the immediate friendly service I received, Do yourself a favour .... bypass this company and keep shopping around. Save yourself the aggravation I don't like do this, however I was treated so rudely I MUST say something !!!!

Excellent and professional service while replacing my furnace. The technicians took care removing…read morethe old furnace and were very accommodating and informative - readily answered all my questions. Very happy experience. Highly recommend this company.

Excellent Installation on our new cottage front door. It looks beautiful with the attention to…read moredetail and finishing trim work. Quick response and turnaround time. Thank you!