Recently purchased three piece suite from this store plus some foot stools.Would just like to say…read morethe gentleman who dealt with us Mr.Damian Sochacki made the whole experience Very Very Good.From the initial looking around the store to trying out all the different suits and chairs he was there with advice when needed but Not in your face like in some stores.And the follow up phone calls to keep us up to date was great.Would recommend Him and the store to anybody. GEORGE FRANCIS.

A place that you must visit.read more

Went to buy carpet. Fitting day arranged with estimated time noon (giving us 2 hours to prepare 2…read moresmall rooms. Fitter arrived 2 hours early, refused to wait for us to clear a room, drove off taking our paid-for carpet with him. Called the 'shop' to complain, call centre said they'd asked the shop to call us asap. We visited the shop, who denied having had any calls from the call centre...

I visited the Gloucester Branch on Saturday 4th March. I was immediately pounced on by a very pushy…read morewoman who followed us round the store despite us saying we did not need any assistance. Constant comments from this woman as we walked and tried out various things was very annoying and quite rude. My mother chose the bed she wanted and asked the lady where to pay. Out of the blue, she was then asked by the assistant if she slept alone. This question to a recently widowed woman was most inappropriate and quite upsetting. We then waited at the are marked "Reception" to place an order to be completely ignored alongside two other parties by an overweight, obnoxious and as it turned out pompous prat. When we asked if someone could help he told us that he did not deal with "public" customers and to find another member of staff. I asked him why it was marked Reception and he said "It needs changing and he only had one pair of hands" We walked out and went to Bensons for Beds who were not only cheaper, much more professional and helpful but they had modern levels of customer service and seemed like they wanted our business. Gloucester AHF is frankly a disgrace and we will not be going here ever again.