Poor hair color experience. Salon hair color charts are not updated. Records of what color…read morecombination was used on a client is shared only after escalation to salon manager. The attitude from salon manager - trust us to decide what color to use on your hair is unsettling.

I was very disappointed with my recent experience at this salon. I invested over $400 plus a $100…read moretip, expecting professional results and service, but unfortunately that was not the case. 1. Service Quality - My highlights came out yellow/orange and uneven, without proper toning or blending. The stylist also did not provide the blowout that was part of the service, and I was sent home with wet hair. 2. Follow-Up Visit - I had to return the next day just to receive a toner, yet again I left with wet hair. For the price, I expected a polished, finished look, not multiple trips and unfinished service. 3. Customer Care - When I raised my concerns with management, instead of an apology or solution, I was told that the stylist "shouldn't have taken me because she stayed late." This response felt dismissive and unprofessional. Overall, I left feeling undervalued as a customer, despite the significant amount of money and time spent. A simple acknowledgment and correction would have gone a long way, but unfortunately, that never happened. Emily, Hair Stylist and Kelly management/owner.

I found a Groupon for the salon as a birthday gift to myself, excited to treat myself while…read morelearning to take better care of myself. However, when my friend and I arrived, the receptionist was unkind and unhelpful, treating us differently than other customers who received a warmer welcome. I had my nails done by Maria, who was lovely, but I noticed she seemed uneasy and kept mentioning time, which added to the tension. At the end of our visit, I asked the receptionist why the salon felt so rigid, suggesting that a more welcoming approach could help attract more loyal customers. Unfortunately, she became defensive and argumentative rather than engaging in a constructive conversation. While the stylists were great, the overall customer service, especially towards those who might be perceived as different, was disappointing.

had hair and makeup for my wedding done and everyone said I was stunning. Emma did my hair and Inna…read moredid my makeup. couldn't be happier with the results. 10 out of 10 recommend.

Great salon and stylist, Meghan! Quality hair cuts, color and style. A bright, modern space filled…read morewith natural light, sleek styling chairs, and the soft hum of blow dryers. The air smells like fresh shampoo and luxury hair products while upbeat music plays in the background. Stylists move confidently between stations, chatting with clients and creating beautiful transformations. It's a place where people come not just for great hair, but to relax, refresh, and leave feeling their absolute best!

Olivia is wonderful, and the rest of the staff has been very nice and friendly ever time I've been…read morethere.

Ok, so.....I have the craziest hair in the world. My hair is curly in the summer because of the…read morehumidity and then straight in the winter because of the dryness. It has taken me years and years to figure it out. I didn't know why my hair wouldn't curl in the winter. Now I use 2 different shampoo types during different season. Needless to say, my hair is a whole different animal on its own. Whoever cuts my hair, I'm so sorry you have to deal with this beast. So you can imagine I've been to a few dozen. I mean DOZEN of salons before I finally found THE ONE - ANETTA! Like Neo in The Matrix! Anetta is my Neo! This is the 3rd time I went to see her and ONLY her. Yes you have to make your appointment as soon as she put her scissors down because she is just THAT busy. But that also means she's good to be that busy right? I have the attention span of a 3 years old and patience of one. I have absolutely no patience so I want to go in, get it cut and get out. I can't sit there and chat and talk about my day. I am NOT that kinda gal. Anetta was exactly what I want. I'm sure she talks to other people but I just don't need the small talk and she probably knew. Smart woman! Hahaha My appointment was at 2:30pm, the receptionist girl washed my hair, I got my haircut and Aneta styled it and I live 5 mins away and I was home by 3pm! I absolutely love it!!!! I am so happy with my haircut. How is it possible that one haircut can make my hair looks so much healthier rather than wispy and dry? She must learn her skills at Hogwarts! Thank you Anetta! I will continue to only see her as long as she will have me!

Monika D. is amazing. She listened to my ideas and provided suggestions for my hair. I love my…read morehaircut!

I have tried many salons in the last year, trying to find the stylist that listens and offers the…read morebest advice for me and my hair. I have finally found the perfect salon for me! Beth took the time to discuss what I wanted to do before my first appointment. I sent her pictures and ideas and we went over options. When I got there, I felt really comfortable, and Beth was completely genuine and friendly which is a big deal when you are with someone for long periods of time. Not only did I love the color she gave me, but I loved her and her partner. I got a really good vibe there. I am not a huge people person, so for me to so quickly like someone and feel comfortable is really saying a lot. I would recommend this salon to everyone.

Went back and looked... how have I never left a review before?…read more I've been going to Sona Bella for years! Beth is awesome: personable and good at her craft. She always makes my tricky hair look great and is encouraging even when I, now and then, make poor decisions about my hair care. But make your appointment in advance; these ladies get real busy!

It took me about two years and a handful of horrible haircuts before a coworker told me about Lisa…read moreFisher and this salon. Thank god for the recommendation because I once again have good hair! Lisa took me from dark brown back to my natural blonde and has provided my hair with shape and character. Lisa is a total sweetheart and full of good conversation. She is also equally skilled in cut and coloring. She listens to your ideas and executes flawlessly. I highly, highly recommend Lisa to anyone needing a new stylist!

Since the new owner took over, this salon has had a total upgrade. The decor is beautiful and the…read moreservices are outstanding. I see Tara for highlight and cut and she is wonderful. She always listens to what I need and gives me her professional advice. She has done my hair for my own wedding and at other various events and I'm always getting compliments. Top notch salon.

great place, ask for Kim - she is a great sylist and never disappoints. A $75.00 haircut for only…read more$20.00.

After having the same hairdresser for over 20 years I decided we weren't on the same page. The cost…read morewas ridiculous. Stephanie started cutting my hair at a different salon and I followed her to The. Hair Spot. I have never left with a bad cut or color, she listens, gives her advice and we work together to get the look I want. Stephanie is fabulous!!!

Had my hair colored before my wedding. We just did a straight up coverup of what I'd had - about 2…read moreinches of roots, some bright red, and some purple. Color came out fabulously - I got SO many compliments. The salon itself was very comfortable and the prices were totally reasonable. Cannot wait to go back for a haircut and a color touchup :)

Lovely, unique, professional and comfortable salon. I walked-in one night to make an appointment…read morebut there was no standing at a typical reception desk at THIS salon... my appointment was made while sitting at an antique desk... Love that touch! Love the intimate waiting area where you can get a cup of coffee, wine or homemade iced tea! Rochelle is so friendly and her warmth and love for her salon comes across in every inch of the salon. Rochelle spent time talking to me prior to getting started; always a great sign of a professional stylist who cares for her clients. Rochelle took her time and did an excellent job giving me exactly what we discussed and what I was looking for... To look and feel great! During my appointment, Rochelle took time to discuss and educate me on color, what brush to use, how to curl my hair and about general hair care for my thin hair. I am so excited to have found this AMAZING salon right here in Tinley Park!