I had a very disappointing experience at this needlepoint store. The customer service was poor from…read morestart to finish--unhelpful, dismissive, and lacking basic courtesy. I also did not receive what I asked for, and there was little effort made to resolve the issue or make it right. I was really looking forward to supporting this shop, but unfortunately the experience fell far below expectations. I hope they take feedback seriously and improve both their communication and attention to customer needs.

What a terrific group of ladies! Very knowledgeable and helpful. They got me all set up with a…read morebeautiful new project. Thank you!

Very friendly staff with a great selection! Whether you are looking for a custom quilt or a rare…read morefabric pattern, this is your place!

After getting a coffee upstairs we wondered down to see what great fabrics there were. We brought…read moreour coffees into the store and a woman with dark hair and glasses was so rude because we brought our coffees into the store. She could have kindly mentioned that these were not allowed (or better yet post a sign) We were ushered out of the store and shamed. I will not be shopping here in the future. Kindness goes a long way especially in this economy. So disappointed.

This place ROCKS when it comes to embroidery and heat sealed graphics! Very quick turnaround and…read moregreat work. Highly, highly recommend!!!

This place is amazing! The person that helps at the physical location is super nice, knowledgeable,…read moreand accommodating! I saw a review about someone emailing and never getting a response and it boils my blood because this place is seriously incredible. I came on Dec 23rd with a box of 12 fleeces and he didn't even flinch at the fact that I needed them next day. The prices are reasonable and the service is phenomenal. People like that reviewer are the ones that email once and then leave a bad review. I would recommend calling or going in -- you won't be disappointed. I got there at opening time on Christmas Eve and there were several people picking up so I know they were busy and yet, it all got done and the quality of the work was excellent. Highly, highly recommend and I am so grateful to have a place like this to get my company's attire done.

If I could rate my experience a 0/5 I would…read more I passed by this store on a run and thought it looked cool so I decided to check it out. I browsed some neat looking skeins of yarn (I did think the price of $15 for enough sock yarn to knit a single adult sock was kinda steep, but the yarn was really pretty and I was in the mindset to spend money) before I noticed a clear cupboard with knitted items and accessories with tags. Since I noticed some were tagged I thought they were all for sale. I opened the doors and started looking through stuff. There was a cool scarf I was hoping to purchase which wasn't tagged, but I didn't realize that initially. I was then approached by two staff members who asked "if they could help me." I asked if anything in the case was for sale. I noticed that they were tense and that the vibes were kind of off, so I said that if they needed me to stop looking through the case I'd step away. They informed me nothing there was for sale and I said okay and stepped away. They told me that there would be items for sale later at a separate event, but I really didn't appreciate the experience as it was. Getting the feeling this place only welcomes a certain type of person and it wasn't me. Which was a bummer, because I was super ready to drop some money. This shop will probably do just fine without my cash but jeez. I don't mind that a shop has rules, but I do think they really could have made a better effort to interact with new customers and make a clearer distinction on which items were for sale and which weren't when I stepped in. The situation could have 100% been avoided and they could have provided a better experience. (Also, if knitted items aren't for sale, why is like 1/4 of the store's displayed items knitted pieces with tags? Super confusing for someone who's been there for the first time, and it's not encouraging to have my first conversation with staff be "those aren't for sale, come back on a weekend." )

Excellent brioche class!! Thank you so much for teaching me how to read my stitches and how the…read morerows build upon each other. I don't have to be a slave to reading the pattern since I now understand how brioche is built. I am now moving onto a sweater I've wanted to knit for years. Highly recommend the class if you offer it again.

The owner is a master knitter and her shop has only quality yarns. She is helpful and patient and…read moremakes the most beautiful things. And her father was named Hank.

As I was sitting this morning knitting, I got to thinking about how far I've come. I've been…read moreknitting for about 25 years and crocheting since I was 11 years old--my sister-in-law taught me how to crochet. For years, I stuck with the basics--blankets, scarves, and simple patterns. I would look at all the beautiful sweaters, socks, and tops, read through the patterns, and then skip right over them if I saw stitches like intarsia, short rows, or knit one below. Then it hit me--if you don't jump in and try new techniques, you're never going to make those beautiful things. I realized I was limiting myself by being afraid of what I didn't know. So I decided to go for it. I signed up for the sweater and sock class at Hank's, learning two new things at the same time--yep, I was like, "let's do this!" The support there has been amazing. The staff and other knitters are so encouraging. Even when I made the same mistake ten times, no one ever got frustrated--they were always there to help. And guess what... I DID IT! I made a hoodie for my son, and he loved it. Seeing how happy he was made me so proud--and now I need to make one for my other son! And if I need help, I know they'll be there with open arms. I have grown so much in my knitting because of the encouragement from Hank's staff and the community there. I've also made so many knitting friends through their events--especially Fiber Night, which they hold the last Friday of every month. It's so much fun, along with their trunk shows and just spending time in the shop knitting and talking. It means so much to have a place where you can go, be yourself, and be surrounded by people who love the same craft you do. The support and welcoming atmosphere at my local yarn store truly make all the difference. So if you're like me--skipping over beautiful patterns because of one "dreaded" stitch you think you can't do--jump. Take that next step. YOU CAN DO IT! And if I happen to be in the store when you're there, I promise I'll be your biggest cheerleader

My first visit to Knit On! was a success! They have such a huge selection here, a whole room of…read moreyour natural fibers (like wool or cotton) and another room of acrylic and baby yarns. I was amazed at the selection given I am a beginner and have only shopped at Michael's Crafts for yarn. It's clear the yarns are high quality but they have some at every price point which is great. This place is so much better than the big box store where I've had a hard time finding a selection of wool yarn and things like safety eyes. Knit On! had everything I'd ever need for a project and a lot for inspiration too. There were some baby lovey kits and kits for scarves and other fun creations. There are cute pins and jewelry too! I liked how it was all well organized. The proprietor Nancy helped me and was very kind. She showed me where everything is and let me browse as I pleased. She also wound my yarn into a cake/ball for me and let me know they offer knitting lessons if I'd ever like to try! I enjoyed the visit and will definitely return for any special or nice project I want to make.

Stumbling upon this store was one of those happy accidents that left a dent in my wallet and a big…read moresmile on my face. The yarn selection is phenomenal - every color and texture you can possibly imagine. I lost track of time wandering up and down the aisles, petting nearly every skein. I think I managed to buy some of the softest things ever invented. Some of the yarns were so cool and weird that I actually did a little excited dance! I love that the woman running the shop didn't even laugh at me when I ran up to the register, smiling and giddy, and said "WHAT CAN I MAKE WITH THIS!??!" Instead, she gave me a pattern and made sure I knew how to do all of the stitches, since I told her I was a new knitter. The cat, Tanner, is the fattest cat I have ever seen, but she is absolutely adorable. She sprawls out in the aisles, and if you rub her belly, she'll lay on her back with her legs stretched out and look like a big ole pillow. It's also a nice bonus that they'll wind your yarn for you if you buy any hanks. In my case, this ended up being a double-edged sword though, because I wandered around and found more things that I simply had to buy. Nice trick! I love shopping in small yarn stores like this because they also give you so many project ideas! Looking up on top of a shelf and seeing a beautiful shawl constructed with the yarn you're holding in your hand is awesome and gives you a much better idea of how the yarn actually looks in a project. I can't wait to come back to this place! If only they could pick it up and move it to Columbus!!

A must-stop for crafters and fiber artists! The owner and staff are all extremely friendly and…read moreknowledgeable. Good selection of quality yarns and fabrics.

I stopped into Silk Road Textiles for the first time yesterday with friends. As soon as I entered…read morethe store, I felt like I had entered a room of paradise. The yarn selection was amazing, and even though I haven't sewn anything for several years, the fabrics stirred that sewing desire once again. This is a store that I will visit again and again, as I found the quality and value of the products worth the trip. Talking with the staff, who are all extremely pleasant and helpful, I was pleasantly surprised that the owner and I had attended school together and were in the same high school graduating class. Thanks for making me feel so welcome, Terry.

Great fabric selection plus whatever you might need to complete a project! Helpful staff with any…read morequestion or how to do you might have!! Comfortable atmosphere!

Incredibly helpful and knowledgeable staff, who are available to assist with mostly cotton fabrics,…read morepatterns, and sewing accessories. Cute little shop in the heart of Latonia/ Covington, Ky. This shop is owned and run by a woman having a passion for quilting, but knowledgeable about many sewing projects. Not only are a wide variety of quality fabric patterns available, but also classes are offered throughout the year and you can drop your quilt topper off to be quilted by their long-arm machine. Another plus, the owner, Kelly, has a network of people and resources. You can drop your machine off to be repaired through her shop! Prices are moderate and there is always a section of discount fabric available.