This shop is awesome....staff is super friendly and knowledgable…read more I highly recommend this shop to anyone who owns any small engine equipment...Keep up the awesome work guys

From the owner: Small engines, generators and landscape equipmentread more

Been in a handful of times over the past 10 or so years…read more I'm not extremely savvy when it comes to lawn equipment, so I typically have questions that may seem obvious to people who work in this field. Each time into the shop, my customer service experience has fallen into one of the following buckets: Non-existent, apathetic, condescending/snarky.

Brian was excellent I never used Cason before…read more He serviced my Generac home standby generator! Really I can't say enough about him! Thanks so much Brian! I would definitely recommend Cason's Equipment! I hope the other techs are like Brian If not he should train them! HaHa! But true!

Great service. Ed is respectful, knowledgeable and honest. He gets the work done and within the…read moreexpected time frame that he provides. I strayed once and used another lawn tractor service company because ED was booking 3 weeks out and I could not wait. That company was three times the cost for pick up and held my tractor ransom for 3 weeks before they even started to work on it. The company was deceitful. BUT not ED's Lawnmower- he picked up my tractor at a fraction of the other guys cost and had it back to me the following week. I have been using this company for years. If you want reasonable and reliable service than choose ED's!

Poor attitude! Do not recommend! The guy I called hung up on me abruptly. And I'm pretty sure that…read moreit was either this guy or the other guy who made me feel like an idiot for not knowing how to turn the engine on.

what can I say !!! they are simply the best . local landscapers would SOL without them. the…read morecustomer service is second to none.

I wanted a redmax 8500 blower and Hayden's had one already set up fully fueled & ready to go. They…read moregave me a quick quick overview I was on my way. Super easy purchase that was less money than I had expected. The staff is full of professional that knows their stuff inside and out. They sell to homeowners but their equipment is high end professional grade. They are only open weekdays. I would highly recommend this shop.

If I could give them 0 stars I would! I reached out to see if I can have my snowblower serviced and…read morethat I believed it needed a carburetor. I was told they offer free pickup/drop off. They picked up my snowblower within a few days. I then received a phone call stating I needed a new belt and carburetor. The quote came to 600 for the total repair. I decided to not go ahead with the service due to the price being too high. Even still I got a payment request for 294.99! I was quite shocked because I said I didn't want to do the repair. I was told they automatically do a routine service prior to any repairs, the price was on their website, and I should have asked first! The 294.99 wasn't even for them to repair what I wanted done (carburetor)! So basically they charge 294 to even look at your snowblower. No wonder why they were offering free pickup/drop off. My snowblower was still broken! I checked their website and service prices were NOT listed. I made it very clear that I did not authorize any service and was unhappy. I went back and forth via text and they told me that's how they do business and I should have asked for prices prior to. I am not used to doing buisness like that. When you bring a car to a mechanic they don't just do services without getting authorization first. After some back and forth they gave me 50.00 off. I paid because they refused to return my snowblower without payment. They returned it about a week later. I bought the oem carburetor for 35.99 and installed it. This company is a complete disgrace and I can only imagine how many people they have scammed !

Same issues as everyone else with shady HD truck used for pick up, Venmo the driver and comes up as…read morea scam, etc. Tried to give me my snow blower back with augers engaged as soon as its fired up. The reason " the belt need to stretch after 2-3 storms." I had him put the old belts on and took the machine to a reputable place that verified the belts were not Ariens belts but cheap Amazon ones and the drive belt part number on it was for a Toro, not Ariens belts like he said. every answer Patrick had was he has been in business for 10 years. Lesson learned ... read reviews before giving equipment to strangers.

They came and spent a lot of time on my in laws lawn tractor had a very weird problem. He took the…read moretime to research call the manufacturer and came up with the fix all at a great price. Will use again.

Showed up the next day on site and fixed the lawnmower. Even gave the snow blower a quick look and…read moreput fuel stabilizer in at no charge. So we are all set for winter too. Support local small businesses. Highly recommend.

No customer service. No one at the parts counter answerd the phone when I called, left a message…read moreabout a part I needed. I left my info and no one bothered to call me back. I even told them I bought the machine through them. They clearly only care about sales and getting your money and you out the door.

I have made it my goal in life to let everyone know how TERRIBLE this place is. Norfolk Power…read moreEquipment is the poster child of all that is unprofessional, incompetent and greedy. They "worked" on my lawn mower for four months and kept adding charges on bogus things that did not need repair. Their sales person, a fast talker slick, finally disclosed the bill when all the work was done. Thousands of dollars later, I am stuck with a poorly working machine and no money that I could have used for a new one. Incompetent crooks!