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    Junksperation

    4.0 (1 review)
    Closed 10:00 am - 5:00 pm

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    1 year ago

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    Casa Bella Decor

    Casa Bella Decor

    2.3
    (3 reviews)
    64.6 mi
    $$

    I'm not much of a reviewer, but it truly takes an exceptional experience for me to stop everything…read moreand write one-and Casa Bella absolutely deserves it. I recently had a situation where my home rug was completely destroyed. It was a very unique piece that's incredibly hard to replace. After searching endlessly, I came across Casa Bella, a beautiful store in Texas with the cutest and most stylish furnishings and accessories. I'm in Los Angeles, so I honestly didn't expect to receive a rug by the end of the week-but I decided to take a chance and placed the order. I also emailed the store explaining that I had a big event coming up and was hoping, though not expecting, that the rug could somehow arrive in time. To my surprise, I received not just an email, but a personal phone call from Jonathan. He was empathetic, attentive, and genuinely cared about my situation. He listened, reassured me, and promised to try his absolute best to make it happen. Throughout the entire process, he kept me updated-something I rarely experience from any business nowadays. And the best part? My rug arrived a full day before I needed it. Casa Bella went above and beyond every step of the way. They provided tracking, followed up proactively, and made sure I had everything I needed. Their customer service is truly next-level. The rug is beautiful, the quality is amazing, and their style is so unique. Now that I've discovered this gem of a company, I know I'll be shopping here much more often. If I could give them 6 out of 5 stars, I would. A+++ customer service. Thank you so much, Casa Bella!

    This is a crooked business. Online order placed- no updates to reached out to customer service via…read morephone and email l- no answer or response until a negative review was placed on another site. That sparked a barrage of threatening text messages and phone calls. They will try to have every negative review removed- and have breached trust pilots guidelines. This is a pattern by this business- they are no longer BBB accredited either. Please do your research before thinking about supporting these criminals. During the harassment by this company they called me a few other customers names- and when looking at reviews they were names customers who provided negative reviews- so they are just guessing- which customer with an unfulfilled order was this review from? At one point they even provided me with full name address phone number and email of another customer. In their threats they mention the fact that they have customers addresses. They have been in violation of state and federal law. All store locations and online store need to be shut down before the treats escalate.

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    Junksperation - homedecor - Updated August 2026

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