I have used JCCS for taxes for the past 10 years, and have not had good service or experiences with them. This year, they can not seem to follow basic instructions, instructions they layed out, to complete my taxes. They contacted me today, 2 days before the tax deadline, to ask me basic questions. I gave them all the information over a month ago, and they still have not completed my taxes. Very unprofessional. I have had to follow up with them every year to make sure my taxes are done timely. I will definitely not use Sallie or John in the future, and will be seeking a quality firm for next year. read more