If I could give less the 1 star I would. It has been a very difficult time for my family since we are in the process of emptying our beloved father's home of 48 years. Due to a time crunch we needed the house emptied quickly. Ron and another worker came this morning and after speaking with their manager, Alondra, said we had them all day and quoted us a price. They showed up 30 minutes late which I didn't complain about. They had a rented UHaul truck b/c theirs has been in the shop for over a week, which was strange. After they filled the truck which took 1 1/2 hours they said they would be back within an hour and a half. 2 1/2 hours later Ron called to say management said they were being assigned 2 other jobs instead and wouldn't be back until maybe late tonite. I told them that not only was that unacceptable but they wouldn't be getting paid. Alondra the manager called me and said it was a misunderstanding and they have other smaller jobs they needed to do but ours was a very big job and she thought we weren't in a rush. I explained we heard her workers on the phone getting the ok to spend the day here. She kept saying it was a misunderstanding but the only confusion was on her part.
The very sad part was that we wasted a whole day away from our ill 98 year old father. Don't be fooled by the fact they are a large chain. DO NOT USE THIS COMPANY! read more
