Absolute disappointment …read more I trusted this shop based on past experiences because they used to be helpful. We are not just returning customers. We have used them several times over the years and have referred many people to them. I sent my child there for a second opinion after he was sandwiched in an accident, and needed a second opinion because the first shop couldn't find parts. I made an appt last week and explained the situation and that this was a second opinion and we needed also help finding parts. Steve told us to come back today, so we did. My son went in, Steve completely forgot the purpose of the visit, started questioning my son, then my son told me "the manager guy is angry and calling you" I said ok. Steve calls me, I re explain the situation, he says "your son says he doesn't plan to fix the car" (all while having a rude tone with me). I let him know that obviously we will be fixing it-- that's why we are bringing it to the body shop, to which "Steve" replied, "I'm not doing an inspection for free." I calmly asked (in my raspy voice because I'm sick), "How much would you like me to pay for the inspection?" He immediately snapped, "I can sense a tone in your voice so I'm not doing the inspection because of your attitude," and proceeded to yell at me (with my son standing in front of him) so I hung up. I am currently recovering from pneumonia, so no, I don't have a chipper, lady-like voice right now. The fact that he chose to yell at me in front of my child over "tone" is completely unacceptable and unprofessional. To be treated this way as a loyal, repeat customer who has supported and referred business to this shop is beyond disrespectful. It is also worth noting that the only person who replies to negative reviews appears to be the very individual I am describing here, which makes this experience even more concerning. I will not be returning. If you value being spoken to with basic respect, I suggest you take your business elsewhere. I will also be filing a complaint with the BBB.. And all the recommendations I made for them with my community, I'm retracting. Never again.

I was there to get an estimate to fix the rusted rocker panels on my 2013 Ford Fusion, they gave me…read morean estimate that I considered was too much to invest in my 11 year old car so I decided not to fix it there, one week later they sent me a letter asking to call them back to negotiate a better deal, I did and we agreed to a better deal and a date to drop my car off in two more weeks. Three days before the date we set up over the phone I called them to ask what time they opened to drop my car off, they told me 8am, I told them I will be there at 8 am that date and they say that was ok. Well when I get there to drop my car off they couldn't remember who I was or what car I was dropping off, finally they look into the computer after I reminded them about our past calls and printed out my estimate, but guess what? they simply told me they never put me on schedule after I took a couple days off off work and arrange to have a friend to drive me to work. They offered to take me in next week but the owner I suppose, the guy in the wheelchair didn't even apologized about their unprofessional customer service and the hassle they caused me, I even felt his attitude kind of rude yelling from the other room but never came out to speak to me directly, I don't know if this is the way they treat everyone or it was because I am a Hispanic person with an accent but I will definitely never recommend this body shop to anybody.

I would highly recommend Lynch Auto Body to anyone needing auto-collision repairs. They were very…read moreaccommodating and easy to work with. When we dropped the car off and picked it up it was at our convenience. When the repairs were complete, minus a pair of nameplates that were on back order, Tim had us pick up the car and we returned later in the week for a few minutes to have the badges installed...we were very excited to return the rental and get our new car back, and the Lynch Auto team made sure it was in a timely manner. The repairs were of the highest quality, our Jetta looks fresh off the factory floor. It's also great that they are a locally owned, family business. I would not hesitate to return to Lynch Auto Body and will recommend them any chance I get.

reckless and fictitious review? That is where you are false Tim. I have our conversation recorded,…read morewhere you admitted to leaving my car unlocked And were unapologetic. Copy and paste the link to hear your first story. Do you need a reminder of our conversation on 1/6/25, where the story changed? I have that audio. https://www.facebook.com/share/14kzKs9Ew4/?mibextid=wwXIfr I had to have my insurance company follow up with you to see if my car was complete. As you can see from the texts, that was on 1/6/25. I picked up my car on 1/6/25. Your statement about "not releasing" my car due to me not paying is false. I was in an insurance covered rental car. Do you really think they are going to continue to pay for my rental knowing my car is complete? Not once did I deny to pay my bill, which was only my deductible, mind you. You stated you couldn't waive the deductible because that's illegal. I never asked you to waive it. Also, where did you get the information that I had auto body work done and didn't return to that shop? Because that is also false. This is my first claim. I've had the same insurance company since 2012. Should I contact my insurance company and get my claim information/history? And you saying I tried to take advantage of a small business? Far from, again, I chose your business because of the number of years you have been in service. I chose to shop local and support a small business. I will not let you bully me or defame my character because I simply posted my experience with your business. If you don't want a negative review, treat your customers better. As you can also see from attached pics, Tim likes to private message his customers and name call.

When the other 4 places I stopped by that day to see about fender rust repair on my 2015 2500HD i…read morewas told they don't do rust repair. Going home I just happen to pass Premier so i stopped in. Owner was in and he said he would take a look. We talked for a couple minutes and felt really comfortable. He wrote up a quote ata a great price and after comming back from FT.Bragg i was able to get my truck in. Great work on both sides and even a rust patch he took care of on the pack of my truck. Paint blending is spot on. All work done with in 2 days. I definitely know who to go to for future body work. Great people and great family business.

Another vehicle hit the rear end of my car, causing paint damage and some damage around one of the…read morewheels. As I started getting quotes from other body shops, each one would provide quotes on the high side and told me that they would be unable to match my car's paint color. When I took my car to Premier Body & Paint for a quote, they were extremely professional and friendly. They gave me a fair price, and one of the first things they told me (before I could even ask) was that they would be able to match the paint. When I got my car back, it looked like new, and the paint perfectly matched. It was almost as if the car accident never happened. I am delighted with the work they did. Highly recommend.

We needed a "special" tow this week - one that required special expertise. Mike from Vic's knew…read morejust what to do. He arrived promptly, he worked quickly, he was knowledgeable and helpful. I highly recommend him any time!

From the owner: Specializing in: - Auto Repair & Service…read more- Automobile Body Repairing & Painting - Towing

I wasn't completely satisfied with my repair. I spoke with the staff and they went out of their…read moreway to make it right. There was NO hassle from them to correct it immediately. Very professional group of people.

From the owner: Minimal Disruption To Your Life. A Dedication To Outstanding Customer Service. Flawless Repair…read moreQuality - Guaranteed For A Lifetime (for as long as you own your vehicle). At every Gerber location our helpful collision pros can handle every detail of your repair and strive to get you back on the road as quickly as possible, confident your car looks and performs like it did before the accident. One of the fastest cycle times in the industry means you get your car back sooner! We'll deal with the headaches of insurance paperwork processing. We'll arrange for a rental vehicle to be ready when you drop off your vehicle for repair. Our twice-weekly update phone calls ensure that you'll always know exactly what's going on with your vehicle. If you prefer email or text, we'll provide your updates that way. Interest Free Financing Options: Need your vehicle fixed now but don't have the money available to pay for repairs? Gerber can help by offering 6 month interest free financing. Collision Repair: Services include auto body & bumper repair, scratch & dent removal, frame straightening, paint repair, & paintless dent removal. Our skilled technicians repair all vehicle models and all repairs include a Nationwide Lifetime Warranty. With over 80 years of experience, we are your full service auto body shop. Auto Glass Repair/Windshield Replacement: Our services include windshield replacement, chip and crack repair. Mobile service is provided at no charge.

Everything went excellent. Great quality and excellent service. Coming from someone that is very…read morepicky and knows what to look for in Autobody. Highly recommended

Reliable, reasonable, and thorough body work. I've taken various cars there at least 3-4 times…read more I've never been disappointed. They know what they're doing and take the time to do the job right.

I had a snow accident and needed a new driver door. Scott located a same color door so i decided to…read morelet him replace it. I bought the door and had it shipped to Watertown auto body. I asked what he thought it would cost and he claimed $100 bucks. I also asked for a small patch of paint repair and prepared for as much as $200 bucks for the job. The bill was over 300. I was disappointed because I live on SS and had to scrape the cash together to pay him that day under threat from him. He claimed if i didn't pay right away he would junk the car saying: "IF U DONT WANT THE CAR I WILL JUNK IT ITS THAT EASY." His exact email. Basically a threat for complaining about the bill. I will never go back but as far as the work they did it was exceptional and of high quality, no complaints. Someone there needs a long vacation.

From the owner: Been in an accident? Or just need your car repainted? Rely on Watertown's most experienced auto…read morebody shop for expert auto painting and auto body repairs.

Jeff and his team are fabulous! Timely response, they fit our car in at our convenience so that we…read morewere not inconvenienced at all. The work they did was outstanding. And, the car was spotless when we picked it up! I highly recommend Collision Masters!

Today's installment of Waunakee Tales of Yelp covers auto body shops…read more After a close encounter with a kamikaze white tail, the ol' family truckster was in serious need of repair. Since this was the first time I needed the services of a body shop, I asked around the neighborhood to get some recommendation on who to use. Everyone I spoke to who had a preference recommended Collision Masters. I met with owner Jeff Swafford, who surveyed the damage and he gave me a three day estimate to complete the repairs. Before I committed, I checked with one other body shop and they gave me a three week estimate to complete the repairs, so it was a no-brainer to go with Collision Masters. The repair process was easy peasy. Since the repair was being covered by my insurance, Jeff handled the all the paperwork for me. The repair work was completed in two and a half days and when I examined the vehicle, I could not tell where the deer hit my vehicle. The interior of the car was spotless, all the broken glass that littered the dash was cleaned up. An auto body shop is a service you never want to use, but if you need one in the Waunakee area, I have no reservations recommending Collision Masters.

total jerk,charged more then twice the estimate,do not go there.told me to bring the car back,he…read morewould put the dent back in and then i would not owe him any thing.

Mom & Pop body shop. Does amazing work and the pricing is more than fair. I highly recommend taking…read moreyour car here for at least a quote and talk about what sort of work they can do for you.

From the owner: The auto mechanics at Jim's Paint & Body Repair Shop offer collision & body repair, engine repairs…read morefor cars and trucks, with mini self storage units nearby for Madison, Sun Prairie, DeForest and surrounding Dane County, Wisconsin (WI).