Good doctor, very bad & rude staff!
I have been a patient for Dr. Khan for ~2 years. He is an good doctor but the staff working @ his clinic are really bad dealing with patients. Recently, I moved away from Houston area to a different state. Since we are in the allergy season, I suddenly started developing regular allergy symptoms in my eyes during the weekend. I called Dr. Khan's office to order a refill for allergy eye drops that I have been using for the last year. Since it was weekend, I was redirected to after-hour service where I left my contact info & I was told that someone will call me from Dr. Khan's office next day. After 48 hours, no body called, so I called the office. I spoke to someone called Nicole, who told me that she can't order a refill because I have not seen the doctor for 6 months!!! I explained to her that I moved away from Houston & I need the drops ASAP because my eyes are irritated. She told me there is nothing they can do & I have to "follow the rules"! I asked to talk to the doctor. She told me that he is busy & can't speak to "every patient"!
This shows me a clear signal for someone who DOES NOT CARE! I am sure that Dr. Khan is not aware of this yet he is responsible for the quality of the his stuff.
Being a doctor is NOT about how much money you are trying to make from your patients. Being a doctor is about MERCY first and foremost. read more