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    Jump Start Plus

    3.0 (3 reviews)
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    Elevate Trampoline Park

    Elevate Trampoline Park

    3.0
    (24 reviews)
    0.2 mi

    This entertainment venue is well suited for many different events. Groups, parties, individuals…read more Clean. Safe, friendly environment.

    Went with my 6 year old daughter. We arrived about 5pm. I was informed the park closes at 6pm and…read morethe fee would still be for the 90 min jump. I said okay and paid. About 15 minutes into my daughter's jumping, an employee asked me "is that your child"? I replied yes. He said she can't have REGULAR socks on. I said no, she has socks with the grippy things on the bottom from another trampoline park. He later came over and I showed him the bottom of her feet. He walked away. A couple minutes later a teen employee said the exact same thing and I told him the exact same thing and showed him her socks. He said they have to be socks from Elevate. I said, can you go get her some socks then? He said no, you have to pay for them. I told my child to continue playing. A third teen employee approached MY CHILD with the second kid that just approached me, without me being around and I saw him motion for her to get out and said something. My child is looking sad and I became immediately upset. I told him you don't tell my child to get out, you talk to me, don't say shit to my child. He and I both became aggressive in our tones. At this point it's about 5:20pm. The manager comes over, who was actually the first male to approach me. Saying the same script and I said that's fine, can you get her some socks she has less than 30 minutes to play. He repeats no... company policy etc. I respond, well just give me my money back and we can go. He refuses because he says all says all final. I requested a coupon. He says no. I said, well my child will continue to jump. He says he will have to call the police and I replied, "Call them". Because at this point this is Ridiculous! This is a 6 year old trying to have an hour of fun in appropriate socks bought from a similar trampoline park, but because the sell of these socks, are more important than customer service, and he could have easily just given her socks to finish out the 30 minutes or given me a coupon for another day or ANYTHING reasonable, her day was ruined. It was never that serious. I don't think his tone wouldn't have been the same with a white family and I said that! When the police arrived, I went to talk to him after he spoke to the Manager, that claimed I caused a scene and I did not. I said what I said and sat back down. My tone was only aggressive with the young entitled employee who was rude to my child and got loud with me. Once it was clear the Police wouldn't handle the refund issue and told me to call corporate office, the Manager and the very first employee (woman) who I paid became "tough guys" and the female Yelled "Bye, write a review". So I will definitely do that everywhere I can. But ultimately, I want my money refunded or a coupon to another park so she can complete her jump because going to Elevate was the only thing she wanted to do. That manager sucks as his job because this was an EASY fix and then he refused to given me any corporate information because he wanted to show out once the cop showed up. I read the reviews before posting mine and I see my views are not far off from the bulk of others. For the amount they charge, the damn socks should be included or having the same brand/style socks from another park should be fine.

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    Jump Start Plus - gymnastics - Updated June 2026

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